The document discusses implementing a balanced scorecard for a convenience store chain. It mentions that there are over 124,500 convenience stores in the US and lists some key factors for success in the industry like fast and friendly service, cleanliness, product quality and selection, marketing, and brand name. It then discusses the company's background and goals of expansion and differentiation before introducing the balanced scorecard and some potential metrics to measure performance from customer, internal process, learning and growth, and financial perspectives.

1. Balanced Scorecard/ Store24 Yu-Han Bien Iris Hsiao

5. Ban Boredom

6. Ban Boredom

7. ‘ Cause You Just Can’t Wait fast friendly quality cleanliness High in-stock position facilities layout Merchandising guideline efficient

8. Problems & Questions Soft Market Research Data Hard Financial Numbers