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BACK TO BASICS
Emergency Preparedness For Water Utilities
What Can go Wrong?
 “We don’t see what we don’t want to see. We don’t
  want to think about scary things. That’s just
  human nature.”
 Planning & preparedness is based on:
     What is imaginable.
     What we allow ourselves to believe.
     We can only plan for what we can foresee and
      understand as possible.




2
March 11, 2011 2:46 PM Japan
 M9.0 EQ off East Coast of Honshu Island
 Energy equal to:
     4,000 Hiroshima Bombs
     40% of the energy used in the World in 1 year
 $20 Billion + in damages
 Coast moved eastward - up to 13 feet
 Tsunami 30+ feet tall




3
Impacts
 Human: 13,000 dead, 15,000 missing, 22,00 rescued
  by Search & Rescue Teams
 Utility: 1 dam failure, 5 million houses without
  electricity initially, 50 sewage treatment plants
  damaged
 Infrastructure damaged: 217,000 buildings, 7,735
  schools, 26 train tracks, 2,126 Roads, 56 Bridges
 2.1 + Million People without Drinking Water



4
San Andreas Mega Fault




5
Plans
 REQUIRED Plans
     Ca SEMS/NIMS based emergency plan
     VA & ERP
 REALLY NEED
     Incident Specific Plans
        Urban-Wildland Fire Coordination Plan for Water Utilities
        & Fire Departments
     Crisis Communications Plan
     Recovery – Business Continuity Plan
     Finance Plan

7
INCIDENT RESPONSE PLANS


8
Quick Exercise
1.   Identify 5 hazards specific to your agency.

2. Circle the 2 biggest threats.


3. Of those 2 which 1 are you least prepared for?




 9
Specific Plans
 Urban Wildland Fire Plan
      Identify areas of concern
      Critical structures
 Power Outages
      Generator fuel run times
      Critical sites and “ETA to Chaos”
 Water Distribution Planning
      Can you re-direct flow?
      Where might you be able to set up distribution?


10
WATER DISTRICTS
 ARE FIRST RESPONDERS


11
First Responder?




12
Disaster Service Workers
 California Government Code 3100-3109
      Declares
         “the protection of the health and safety, and preservation
          of the lives and property, of the people of the state from…
         Emergencies which result in conditions of disaster…
         Is of paramount state importance requiring the
          responsible efforts of public and private agencies and
          individual citizens.”
      ALL public employees
         “disaster service workers subject to such disaster service
          activities as may be assigned to them by their superiors or
          by law.”


13
RESPONSE


14
Basics
 Treat all incidents like they are disasters from the
  beginning
      Use Incident Command System
 Assess and plan
    Damage and costs
    Resource Needs
 Positions to consider
    Public Information Officer
    Safety Officer
 Logistics of Response
    Food and water
    Shifts
 Don’t assume quick fix!

15
Activation
 Business Hours
      Roll call or assigned meeting place
      Automatic duties or assignments
 After Hours
      Automatic or requested
      Where do you report?




16
Incident Command Post (ICP)
 What
      Central point of coordination
      Multi-agency
      Multi-discipline
 Purpose
      Ensure coordinated and efficient use of resources
      Central situation status analysis
 Who
      Representatives of all responding agencies
      Mutual aid agency liaisons


17
Water Liaison Role
 Communications
      Between Utility and Command
      Incident Information
 Water Expert
      Distribution
      Supporting infrastructure
      Potential impacts
 Approval of resource allocation



18
Expectations
 Capabilities of the water system
   What can the system do
         Peak Capacity vs. Needs
         Service Zones
      Trigger points and impact
      Back up plans
 Essential facilities
   What needs protection?
   What are the impacts if not protected?
 Potential Issues
   Now, 2 hours from now, tomorrow…
   What’s needed to ensure water system operability?

19
“HELP?!?!”


20
Who can Help?
 Agency Emergency Operations Center
 County Operational Area
 California Emergency Management Agency
  (CalEMA)
 Mutual aid groups




21
Mutual Aid/Assistance
 Aid verses Assistance
 Programs:
   Ca Master Mutual Aid Agreement
   California Water Agency Response Network
    (CalWARN)
   Local Programs
      ERNIE
      WEROC

 Understand the Nuances


22
Requesting Mutual Aid
 Description
      DETAILS!
 Resources offered
      Match what is needed?
      Is estimated cost and compensation being
       considered?
 Agreement
      Costs
      Liability
 Commitment Needed


23
Considerations for Mutual Aid
 Resource Management
    Access to disaster area
    When will they/it arrive?
    Staging Area
 Human Resource Care
    Rest prior to deployment?
    Where will they stay?
    Feeding and supplies
 Equipment Resource Care
    Tracking and demobilization
    Maintenance
    Operators
 Local knowledge
 Communications – Send a Manager if possible.

24
Responding Agency Questions
 What costs will be reimbursed and when?
 Health precautions prior to deployment?
   Shots
   Psychological exam
   Behavior review
 What items do your crews need to take with them?
   Small (bug spray)
   Big (tires & fuel)
   Expensive (cash).



25
Incident Demobilization
 Can you release mutual aid?
   Do they need to rest before leaving?
   Did you get all equipment back?
   Have all forms been filled out in full?
 Transition from “emergency response” to
  “recovery”
 Return all non-expendable and unused supplies




26
CRISIS COMMUNICATIONS


27
Keys to Communication
 Just Do It!
   Make it your message, not someone else's
 Train everyone one the basics
   They are always watching and listening
 Message Map
   Now do it in another language
   Now Practice
 Coordinate with Others
 Social Media

28
FINANCE


29
Disaster Purchasing Policy
 Who has what purchasing authority? What is their
    limit?
   During a crisis what is your large contract bid process?
    3 bids still required? Closed bid? Price based?
   Under what conditions are your policies enacted? At
    what point must it go back to your elected board for
    review or approval?
   How can credit cards be used? By who?
   What is the account limit on open POs? What is your
    process to authorize a PO?
   Do you have COLD HARD CASH?

30
Disaster Finance Musts
 Emergency Fund/Accounts with sub-accounts for each project
 “CYA”
   Contacts change and they don’t always agree
   Keep proof of responses; if verbal follow-up with an email
 Understand the FEMA Public Assistance Categories (FEMA PA
    GUIDE)
   Safety Assessment; not damage assessment
   Ca Disaster Assistance Act
   “Don’t take action because you might get reimbursed. Take
    action to protect your customers and the public.”
   Consider Hazard Mitigation Actions before you start to rebuild
   Denied? Go back and ask again



31
Documentation
 Excel Cost Tracking Document
    People, equipment, supplies, building/infrastructure
    Example document on CD
 Photo Documentation Process
    Pre and Post
    All buildings, equipments and infrastructure
 Documentation Notebook
    Pictures
    Rulings by the board
    Receipts
    Declarations
    Logs
    Hours/times/mileage


32
WRAP UP


33
Personal Preparedness
 Know what disasters are probable
  www.myhazards.calema,ca.gov
 Register with a reverse notification system
   http://portal.lacounty.gov/wps/portal/alertla
 Buy emergency supplies
 Have a family communications plan
 Join a Community Emergency Response Team
 (CERT)


34
Our Systems Will Still Break




35
Quick Exercise
1. Identify 5 hazards specific to your agency.
2. Circle the 2 biggest threats.
3. Of those 2 which 1 are you least prepared for?


4. What 2 specific actions could make your
     agency better prepared for that incident?

5. Name 1 person or agency that can help
     with each action.

36
What Went Wrong
 “We don’t see what we don’t want to see. We don’t
  want to think about scary things. That’s just
  human nature.”
 “The flaw at Fukushima was that worst-case
  tsunami predictions were exceeded…”
 Planning & Preparedness is based on:
      What is imaginable.
      What we allow ourselves to believe.
      We can only plan for what we can foresee and
       understand as possible.


37
“Remember the Calamity
                                                            of the great tsunamis.
                                                             Do not build homes
                                                              below this point.”




 Kelly Hubbard
 Municipal Water District Of Orange County
 Water Emergency Response Organization Of Orange County
 Khubbard@mwdoc.Com
 (714) 593-5010




38

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Back to Basics (SCWUA Jan2013)

  • 1. BACK TO BASICS Emergency Preparedness For Water Utilities
  • 2. What Can go Wrong?  “We don’t see what we don’t want to see. We don’t want to think about scary things. That’s just human nature.”  Planning & preparedness is based on:  What is imaginable.  What we allow ourselves to believe.  We can only plan for what we can foresee and understand as possible. 2
  • 3. March 11, 2011 2:46 PM Japan  M9.0 EQ off East Coast of Honshu Island  Energy equal to:  4,000 Hiroshima Bombs  40% of the energy used in the World in 1 year  $20 Billion + in damages  Coast moved eastward - up to 13 feet  Tsunami 30+ feet tall 3
  • 4. Impacts  Human: 13,000 dead, 15,000 missing, 22,00 rescued by Search & Rescue Teams  Utility: 1 dam failure, 5 million houses without electricity initially, 50 sewage treatment plants damaged  Infrastructure damaged: 217,000 buildings, 7,735 schools, 26 train tracks, 2,126 Roads, 56 Bridges  2.1 + Million People without Drinking Water 4
  • 6.
  • 7. Plans  REQUIRED Plans  Ca SEMS/NIMS based emergency plan  VA & ERP  REALLY NEED  Incident Specific Plans  Urban-Wildland Fire Coordination Plan for Water Utilities & Fire Departments  Crisis Communications Plan  Recovery – Business Continuity Plan  Finance Plan 7
  • 9. Quick Exercise 1. Identify 5 hazards specific to your agency. 2. Circle the 2 biggest threats. 3. Of those 2 which 1 are you least prepared for? 9
  • 10. Specific Plans  Urban Wildland Fire Plan  Identify areas of concern  Critical structures  Power Outages  Generator fuel run times  Critical sites and “ETA to Chaos”  Water Distribution Planning  Can you re-direct flow?  Where might you be able to set up distribution? 10
  • 11. WATER DISTRICTS ARE FIRST RESPONDERS 11
  • 13. Disaster Service Workers  California Government Code 3100-3109  Declares  “the protection of the health and safety, and preservation of the lives and property, of the people of the state from…  Emergencies which result in conditions of disaster…  Is of paramount state importance requiring the responsible efforts of public and private agencies and individual citizens.”  ALL public employees  “disaster service workers subject to such disaster service activities as may be assigned to them by their superiors or by law.” 13
  • 15. Basics  Treat all incidents like they are disasters from the beginning  Use Incident Command System  Assess and plan  Damage and costs  Resource Needs  Positions to consider  Public Information Officer  Safety Officer  Logistics of Response  Food and water  Shifts  Don’t assume quick fix! 15
  • 16. Activation  Business Hours  Roll call or assigned meeting place  Automatic duties or assignments  After Hours  Automatic or requested  Where do you report? 16
  • 17. Incident Command Post (ICP)  What  Central point of coordination  Multi-agency  Multi-discipline  Purpose  Ensure coordinated and efficient use of resources  Central situation status analysis  Who  Representatives of all responding agencies  Mutual aid agency liaisons 17
  • 18. Water Liaison Role  Communications  Between Utility and Command  Incident Information  Water Expert  Distribution  Supporting infrastructure  Potential impacts  Approval of resource allocation 18
  • 19. Expectations  Capabilities of the water system  What can the system do  Peak Capacity vs. Needs  Service Zones  Trigger points and impact  Back up plans  Essential facilities  What needs protection?  What are the impacts if not protected?  Potential Issues  Now, 2 hours from now, tomorrow…  What’s needed to ensure water system operability? 19
  • 21. Who can Help?  Agency Emergency Operations Center  County Operational Area  California Emergency Management Agency (CalEMA)  Mutual aid groups 21
  • 22. Mutual Aid/Assistance  Aid verses Assistance  Programs:  Ca Master Mutual Aid Agreement  California Water Agency Response Network (CalWARN)  Local Programs  ERNIE  WEROC  Understand the Nuances 22
  • 23. Requesting Mutual Aid  Description  DETAILS!  Resources offered  Match what is needed?  Is estimated cost and compensation being considered?  Agreement  Costs  Liability  Commitment Needed 23
  • 24. Considerations for Mutual Aid  Resource Management  Access to disaster area  When will they/it arrive?  Staging Area  Human Resource Care  Rest prior to deployment?  Where will they stay?  Feeding and supplies  Equipment Resource Care  Tracking and demobilization  Maintenance  Operators  Local knowledge  Communications – Send a Manager if possible. 24
  • 25. Responding Agency Questions  What costs will be reimbursed and when?  Health precautions prior to deployment?  Shots  Psychological exam  Behavior review  What items do your crews need to take with them?  Small (bug spray)  Big (tires & fuel)  Expensive (cash). 25
  • 26. Incident Demobilization  Can you release mutual aid?  Do they need to rest before leaving?  Did you get all equipment back?  Have all forms been filled out in full?  Transition from “emergency response” to “recovery”  Return all non-expendable and unused supplies 26
  • 28. Keys to Communication  Just Do It!  Make it your message, not someone else's  Train everyone one the basics  They are always watching and listening  Message Map  Now do it in another language  Now Practice  Coordinate with Others  Social Media 28
  • 30. Disaster Purchasing Policy  Who has what purchasing authority? What is their limit?  During a crisis what is your large contract bid process? 3 bids still required? Closed bid? Price based?  Under what conditions are your policies enacted? At what point must it go back to your elected board for review or approval?  How can credit cards be used? By who?  What is the account limit on open POs? What is your process to authorize a PO?  Do you have COLD HARD CASH? 30
  • 31. Disaster Finance Musts  Emergency Fund/Accounts with sub-accounts for each project  “CYA”  Contacts change and they don’t always agree  Keep proof of responses; if verbal follow-up with an email  Understand the FEMA Public Assistance Categories (FEMA PA GUIDE)  Safety Assessment; not damage assessment  Ca Disaster Assistance Act  “Don’t take action because you might get reimbursed. Take action to protect your customers and the public.”  Consider Hazard Mitigation Actions before you start to rebuild  Denied? Go back and ask again 31
  • 32. Documentation  Excel Cost Tracking Document  People, equipment, supplies, building/infrastructure  Example document on CD  Photo Documentation Process  Pre and Post  All buildings, equipments and infrastructure  Documentation Notebook  Pictures  Rulings by the board  Receipts  Declarations  Logs  Hours/times/mileage 32
  • 34. Personal Preparedness  Know what disasters are probable www.myhazards.calema,ca.gov  Register with a reverse notification system  http://portal.lacounty.gov/wps/portal/alertla  Buy emergency supplies  Have a family communications plan  Join a Community Emergency Response Team (CERT) 34
  • 35. Our Systems Will Still Break 35
  • 36. Quick Exercise 1. Identify 5 hazards specific to your agency. 2. Circle the 2 biggest threats. 3. Of those 2 which 1 are you least prepared for? 4. What 2 specific actions could make your agency better prepared for that incident? 5. Name 1 person or agency that can help with each action. 36
  • 37. What Went Wrong  “We don’t see what we don’t want to see. We don’t want to think about scary things. That’s just human nature.”  “The flaw at Fukushima was that worst-case tsunami predictions were exceeded…”  Planning & Preparedness is based on:  What is imaginable.  What we allow ourselves to believe.  We can only plan for what we can foresee and understand as possible. 37
  • 38. “Remember the Calamity of the great tsunamis. Do not build homes below this point.” Kelly Hubbard Municipal Water District Of Orange County Water Emergency Response Organization Of Orange County Khubbard@mwdoc.Com (714) 593-5010 38