The document discusses upheaval in the auto industry. It provides background on the firm presenting, then discusses the root causes of problems for Detroit automakers, including consolidation that resulted in resistance to change. It outlines declining operating margins and depleted balance sheets for Detroit automakers over decades. The presentation notes the auto industry downturn is catalyzing massive restructuring across the entire value chain and consequences include widespread consolidation and government intervention.
Kingsland Linassi is a Top 100 UK creative marketing agency providing our clients with effective, imaginative and targeted ideas that work.
For more information visit http://www.kingslandlinassi.com
B2b content_marketing_growing_appetiteDavid Thomas
The document presents data from a survey of 500 UK B2B buyers on the influence of various information sources when researching their last major purchase. It finds that supplier websites, web searches, and word of mouth were the most influential sources, each being used by over one third of respondents. Other influential sources included industry press, Facebook, blogs, online events/webinars, and direct mail. The data comes from the May 2011 Buyersphere Report by Base One.
Phocuswright Presentation - Forum Panrotas 2011Gabriela Otto
The document discusses online travel trends based on data from PhoCusWright. It shows that globally, online travel penetration is growing steadily each year. In 2010, publicly traded online travel agencies like Expedia, Priceline, and Ctrip saw significant increases in gross bookings and other financial metrics compared to 2009. The growth rates of these OTAs indicate the online travel market is expanding rapidly. Mobile technologies are also disrupting traditional online and offline travel research and booking patterns.
The baby boomer (50 Plus) population in Asia Pacific will grow by over 33% in the coming 10 years. They're wealthy and they're wired.
This presentation features unique insights from Silver Group (www.silvergroup.asia) and internet usage data from ComScore.
Presentation (abridged) delivered by Kim Walker, CEO SILVER Group to the 2nd Southeast Asian iMedia Agency Summit held in Phuket, Thailand on October 5~7, 2009. Features information about the ageing consumer and their online habits.
- The factsheet provides a summary of research comparing mobile usage and attitudes towards mobile advertising in the UK and Germany.
- Calling and SMS are the most popular mobile activities in both countries, though usage is more intensive in the UK. Mobile internet usage has reached mass adoption in the UK but remains niche in Germany.
- Initially, attitudes towards mobile advertising are more positive in Germany, but control and incentives are the strongest drivers of positive attitude in both countries. Younger users have the most positive attitudes.
- The UK focuses more on new channels like display and MMS ads, while Germany relies more on SMS and voice ads.
The document provides survey results from audience feedback on magazine design preferences. For the front cover, preferences were spread out with #1 and #7 being the most popular. For the double page spread layout, option #2 was the clear favorite. And for content page image positioning, options #1 and #6 were the most commonly preferred. The conclusion indicates a preference for simpler magazine designs and undiscovered artists.
2002 - Second Annual Analysts & Investors Meeting Airline Market Trends & O...Embraer RI
This document discusses trends in the global airline market, with a focus on regional markets in North America and Europe. Some key points:
1) In 2001, regional airlines in North America accounted for 55% of the market share, while Europe was 26%.
2) In the US, regional airline traffic and market share has been increasing over time, growing from 3% of domestic traffic in 1970 to an estimated 14% in 2010.
3) The airline industry experienced a downturn in 2001, with year-over-year growth rates declining significantly for both major and regional carriers in North America and Europe.
Kingsland Linassi is a Top 100 UK creative marketing agency providing our clients with effective, imaginative and targeted ideas that work.
For more information visit http://www.kingslandlinassi.com
B2b content_marketing_growing_appetiteDavid Thomas
The document presents data from a survey of 500 UK B2B buyers on the influence of various information sources when researching their last major purchase. It finds that supplier websites, web searches, and word of mouth were the most influential sources, each being used by over one third of respondents. Other influential sources included industry press, Facebook, blogs, online events/webinars, and direct mail. The data comes from the May 2011 Buyersphere Report by Base One.
Phocuswright Presentation - Forum Panrotas 2011Gabriela Otto
The document discusses online travel trends based on data from PhoCusWright. It shows that globally, online travel penetration is growing steadily each year. In 2010, publicly traded online travel agencies like Expedia, Priceline, and Ctrip saw significant increases in gross bookings and other financial metrics compared to 2009. The growth rates of these OTAs indicate the online travel market is expanding rapidly. Mobile technologies are also disrupting traditional online and offline travel research and booking patterns.
The baby boomer (50 Plus) population in Asia Pacific will grow by over 33% in the coming 10 years. They're wealthy and they're wired.
This presentation features unique insights from Silver Group (www.silvergroup.asia) and internet usage data from ComScore.
Presentation (abridged) delivered by Kim Walker, CEO SILVER Group to the 2nd Southeast Asian iMedia Agency Summit held in Phuket, Thailand on October 5~7, 2009. Features information about the ageing consumer and their online habits.
- The factsheet provides a summary of research comparing mobile usage and attitudes towards mobile advertising in the UK and Germany.
- Calling and SMS are the most popular mobile activities in both countries, though usage is more intensive in the UK. Mobile internet usage has reached mass adoption in the UK but remains niche in Germany.
- Initially, attitudes towards mobile advertising are more positive in Germany, but control and incentives are the strongest drivers of positive attitude in both countries. Younger users have the most positive attitudes.
- The UK focuses more on new channels like display and MMS ads, while Germany relies more on SMS and voice ads.
The document provides survey results from audience feedback on magazine design preferences. For the front cover, preferences were spread out with #1 and #7 being the most popular. For the double page spread layout, option #2 was the clear favorite. And for content page image positioning, options #1 and #6 were the most commonly preferred. The conclusion indicates a preference for simpler magazine designs and undiscovered artists.
2002 - Second Annual Analysts & Investors Meeting Airline Market Trends & O...Embraer RI
This document discusses trends in the global airline market, with a focus on regional markets in North America and Europe. Some key points:
1) In 2001, regional airlines in North America accounted for 55% of the market share, while Europe was 26%.
2) In the US, regional airline traffic and market share has been increasing over time, growing from 3% of domestic traffic in 1970 to an estimated 14% in 2010.
3) The airline industry experienced a downturn in 2001, with year-over-year growth rates declining significantly for both major and regional carriers in North America and Europe.
Land and Home(s) No Longer Four Letter Words?Allen Matkins
The document discusses trends in the real estate development and new home market. It provides the following key points:
1. The new home market is recovering from the housing crisis as excess supply is worked through the system and new construction has stopped for five years, while economic fundamentals are improving.
2. Job growth is strong in many states including California, Texas, and Florida. The San Jose and Washington D.C. metro areas have the highest number of job postings per capita. California employment is growing fastest in professional and business services and health care.
3. Single family permits in California are rising again after hitting a low point during the recession but remain well below historical averages, indicating the new home market
This document discusses strategies for cultivating and optimizing an affiliate marketing "long tail". The long tail refers to the large number of affiliates that may drive relatively few sales individually, but contribute significantly in aggregate. The document provides examples of challenges advertisers face with long tails and gives recommendations for segmenting, benchmarking, and treating long tail affiliates differently through incentives, creative flexibility, and recruitment efforts in order to increase their contributions over time.
Symantec’s 2010 Global SMB Information Protection Survey found that small and midsized businesses (SMBs with 10 to 499 employees) are now making protecting their information their highest IT priority, as opposed to 15 months ago when a high percentage had failed to enact even the most basic safeguards. This shift makes sense as SMBs are facing increased threats from cyber attacks, lost devices and loss of confidential or proprietary data.
[EN] Orange Social Media Dashboard - March 2012Orange
The document analyzes Orange Group's presence and engagement on various social media platforms in March 2012. It shows that Orange has over 3.89 million likes on Facebook worldwide, with the largest numbers in France, Poland, and Tunisia. Orange's official Twitter account had 7,858 followers as of March 2012, with most followers located in France and the UK. The document also examines Orange's social media presence and popular blog posts in France for that month.
Rimma Perelmuter, MEF, at V Mobile VAS Conference: Mobile Social Networking a...Procontent.Ru Magazine
Rimma Perelmuter
Executive Director, Mobile Entertainment Forum
Mobile VAS V – November 27, 2008
Topic of the presentation:
Mobile Social Networking and UGC – Hype or Reality?
This document summarizes a conference on automotive customer relationship management. It discusses presentations from various automotive manufacturers and dealers on using emerging online tools and search strategies to enhance customer relationships and generate leads. A highlight was a case study by Ralph Paglia of Courtesy Chevrolet, who has had great success integrating internet marketing into his dealership's strategy. The conference showed how the industry has progressed from initial skepticism of the internet to embracing online methods of building brands and managing customer relationships.
This document summarizes ADP Digital Advertising's services for driving results for automotive dealers. It discusses various digital advertising campaigns including display ads, paid search marketing, search engine optimization, and reporting on key metrics like clicks, leads, and conversions. It also outlines ADP's role in planning, executing, measuring, and reporting on integrated marketing campaigns to improve dealer return on investment.
Gumiyo provides a mobile platform strategy for automotive dealers and OEMs to reach customers through mobile devices. The platform has three tiers - Tier 3 targets OEMs directly, Tier 2 targets regional advertising associations, and Tier 1 targets individual dealers and groups. The platform allows dealers to extend their inventory online, integrate CRM tools, and track customer activity and advertising effectiveness throughout the purchasing cycle. Gumiyo also provides tools like Go Codes that allow print ads to link to mobile sites in order to engage customers.
Digital Dealer April2007 Ralph Paglia Cover Story.Ralph Paglia
Ralph Paglia is the e-business director of Courtesy Chevrolet in Phoenix, Arizona, one of the fastest growing cities. He oversees 60 employees across various internet sales teams that generate 300-400 vehicle sales per month, accounting for 30% of the dealership's total sales. While 25% of the new vehicle advertising budget is spent on digital marketing, over 50% of the used vehicle budget is spent online, as digital efforts drive both internet leads and showroom traffic for used vehicles. The department's lowest closing rate is on third-party leads at 5.15%, while internally generated leads have a higher closing percentage.
Digital Dealer 12 Ralph Paglia session 211 Automotive Digital MarketingRalph Paglia
This document provides an overview and history of digital marketing in the automotive industry from the late 1990s to present day. It discusses how early pioneers envisioned online car buying in the late 1990s. It reviews the evolution of targeting technology, customer engagement capabilities, and CRM systems that have enabled more advanced digital marketing strategies for auto dealers in recent years. The document suggests that future competitive advantages for dealers will come from mastering customer engagement at massive levels through social networks and other digital channels.
This document discusses personalizing the online consumer experience. It defines personalization as customizing content based on user attributes. The document argues that personalization is important because most consumers research purchases online beforehand and expect personalized experiences. It recommends creating customer portals that allow users to log in and access personalized information and interfaces. Customers should be able to customize things like their vehicle information, layouts, and control their own experience. Personalization can increase engagement and sales.
This digital magazine introduces its new digital format that allows for faster publication and easier sharing of articles. Readers can click on links to email article authors or visit advertiser websites. The editor encourages feedback on the new digital magazine format.
The document discusses strategies for driving website visitors to a car dealership's physical lot through effective internet marketing techniques. It emphasizes the importance of satisfying website visitors with high-quality content like vehicle photos and descriptions to keep them engaged throughout their car buying journey. Marketers are encouraged to treat their website vehicle inventory pages like digital ads and update them daily with emotional descriptions to motivate visitors to take action by visiting the lot.
This document discusses measuring return on investment (ROI) from social media marketing and reputation management initiatives. It provides examples of ROI opportunities for dealerships that implement social media strategies, including increased leads, sales, customer lifetime value, and more. It also discusses the importance of tracking metrics and correlating actions to measurable impacts in order to accurately calculate ROI. Historical data collection and analysis can provide a baseline for measuring changes from social media activities.
The document analyzes why some customers leave auto dealerships without purchasing a vehicle. According to a JD Power study, 27% cited poor treatment by dealership staff and another 27% did not like the dealership's vehicle brand. Other top reasons included undesirable price (21%) and the desired vehicle not being in stock (14%). The study found that lower-pressure sales environments at dealerships led to higher customer satisfaction scores and purchase rates. Top-performing dealerships were also better at handling pricing negotiations. While sales pressure and pricing were major turn-offs, perceived dishonesty and lack of attention also contributed to customers leaving without buying.
J. d. power and associates auto shopper analysisRalph Paglia
The document discusses trends in online automotive shopping and the vehicle purchasing process. It finds that manufacturer sites have reached parity with independent sites in popularity and usefulness for new vehicle buyers. Approximately half of buyers begin their online shopping one month before purchase. Linking purchase data to web-wide behavioral data for the first time provides new insights into how consumers research vehicles online over the six months leading up to their final decision.
This document outlines best practices for implementing customer relationship management (CRM) processes at car dealerships. It describes 7 key areas of opportunity: collecting customer information in the showroom and on incoming phone calls; quickly responding to online leads; following up with past customers who did not purchase and with existing customers; contacting customers after service visits; and proactively contacting prospects. For each area it provides objectives, processes, technologies, and metrics to track effectiveness. The document also discusses challenges to implementation and next steps such as developing manuals, assessments, and pilot programs.
Auto Success Social Marketing Reputation Management 082709 V4Ralph Paglia
1. Ralph Paglia proposes a strategy for dealerships to implement social marketing and reputation management through establishing both a commercial website and a dealership community social website.
2. The commercial website would focus on transacting business, while the community website would emphasize relationship building and communication.
3. Paglia provides a detailed action plan for dealerships to set up accounts and profiles on social media platforms and user generated content sites, create positive online reviews of the dealership, and leverage customer reviews across the internet.
The document discusses 10 myths and realities about e-business in the automotive industry. It summarizes that auto dealers who embrace the internet can strengthen their position; build-to-order may not be demanded by consumers yet but build-to-demand will be important; consumers will become more comfortable buying vehicles online; customer satisfaction and relationships will be key to success; and there are no truly "new" or "old" economy companies but those that think with a new economy mindset will win.
The document discusses ten emerging technologies in 2005 that auto marketers could use to connect with customers, such as social media platforms that were just beginning to gain popularity like blogs, forums, and podcasts. It encourages auto companies to experiment with these new online tools to learn more about customers and promote their brand in innovative ways. Legal disclaimers are included noting that the content is copyrighted and cannot be reproduced without permission.
This document contains over 100 tips for using Twitter effectively. Some of the key tips include:
1. Focus on building conversations and relationships rather than just broadcasting messages. Engage with others by listening, responding, and participating in dialogues.
2. Provide valuable, useful content for your followers rather than just self-promoting your brand or products. Share industry news, expertise in your field, or content from partners and customers.
3. Be authentic and genuine in your interactions. Do not come across as solely focused on marketing or selling. Listen to others and converse on a personal level to build trust and connections.
4. Use Twitter as part of an integrated social media strategy. Connect your
Land and Home(s) No Longer Four Letter Words?Allen Matkins
The document discusses trends in the real estate development and new home market. It provides the following key points:
1. The new home market is recovering from the housing crisis as excess supply is worked through the system and new construction has stopped for five years, while economic fundamentals are improving.
2. Job growth is strong in many states including California, Texas, and Florida. The San Jose and Washington D.C. metro areas have the highest number of job postings per capita. California employment is growing fastest in professional and business services and health care.
3. Single family permits in California are rising again after hitting a low point during the recession but remain well below historical averages, indicating the new home market
This document discusses strategies for cultivating and optimizing an affiliate marketing "long tail". The long tail refers to the large number of affiliates that may drive relatively few sales individually, but contribute significantly in aggregate. The document provides examples of challenges advertisers face with long tails and gives recommendations for segmenting, benchmarking, and treating long tail affiliates differently through incentives, creative flexibility, and recruitment efforts in order to increase their contributions over time.
Symantec’s 2010 Global SMB Information Protection Survey found that small and midsized businesses (SMBs with 10 to 499 employees) are now making protecting their information their highest IT priority, as opposed to 15 months ago when a high percentage had failed to enact even the most basic safeguards. This shift makes sense as SMBs are facing increased threats from cyber attacks, lost devices and loss of confidential or proprietary data.
[EN] Orange Social Media Dashboard - March 2012Orange
The document analyzes Orange Group's presence and engagement on various social media platforms in March 2012. It shows that Orange has over 3.89 million likes on Facebook worldwide, with the largest numbers in France, Poland, and Tunisia. Orange's official Twitter account had 7,858 followers as of March 2012, with most followers located in France and the UK. The document also examines Orange's social media presence and popular blog posts in France for that month.
Rimma Perelmuter, MEF, at V Mobile VAS Conference: Mobile Social Networking a...Procontent.Ru Magazine
Rimma Perelmuter
Executive Director, Mobile Entertainment Forum
Mobile VAS V – November 27, 2008
Topic of the presentation:
Mobile Social Networking and UGC – Hype or Reality?
This document summarizes a conference on automotive customer relationship management. It discusses presentations from various automotive manufacturers and dealers on using emerging online tools and search strategies to enhance customer relationships and generate leads. A highlight was a case study by Ralph Paglia of Courtesy Chevrolet, who has had great success integrating internet marketing into his dealership's strategy. The conference showed how the industry has progressed from initial skepticism of the internet to embracing online methods of building brands and managing customer relationships.
This document summarizes ADP Digital Advertising's services for driving results for automotive dealers. It discusses various digital advertising campaigns including display ads, paid search marketing, search engine optimization, and reporting on key metrics like clicks, leads, and conversions. It also outlines ADP's role in planning, executing, measuring, and reporting on integrated marketing campaigns to improve dealer return on investment.
Gumiyo provides a mobile platform strategy for automotive dealers and OEMs to reach customers through mobile devices. The platform has three tiers - Tier 3 targets OEMs directly, Tier 2 targets regional advertising associations, and Tier 1 targets individual dealers and groups. The platform allows dealers to extend their inventory online, integrate CRM tools, and track customer activity and advertising effectiveness throughout the purchasing cycle. Gumiyo also provides tools like Go Codes that allow print ads to link to mobile sites in order to engage customers.
Digital Dealer April2007 Ralph Paglia Cover Story.Ralph Paglia
Ralph Paglia is the e-business director of Courtesy Chevrolet in Phoenix, Arizona, one of the fastest growing cities. He oversees 60 employees across various internet sales teams that generate 300-400 vehicle sales per month, accounting for 30% of the dealership's total sales. While 25% of the new vehicle advertising budget is spent on digital marketing, over 50% of the used vehicle budget is spent online, as digital efforts drive both internet leads and showroom traffic for used vehicles. The department's lowest closing rate is on third-party leads at 5.15%, while internally generated leads have a higher closing percentage.
Digital Dealer 12 Ralph Paglia session 211 Automotive Digital MarketingRalph Paglia
This document provides an overview and history of digital marketing in the automotive industry from the late 1990s to present day. It discusses how early pioneers envisioned online car buying in the late 1990s. It reviews the evolution of targeting technology, customer engagement capabilities, and CRM systems that have enabled more advanced digital marketing strategies for auto dealers in recent years. The document suggests that future competitive advantages for dealers will come from mastering customer engagement at massive levels through social networks and other digital channels.
This document discusses personalizing the online consumer experience. It defines personalization as customizing content based on user attributes. The document argues that personalization is important because most consumers research purchases online beforehand and expect personalized experiences. It recommends creating customer portals that allow users to log in and access personalized information and interfaces. Customers should be able to customize things like their vehicle information, layouts, and control their own experience. Personalization can increase engagement and sales.
This digital magazine introduces its new digital format that allows for faster publication and easier sharing of articles. Readers can click on links to email article authors or visit advertiser websites. The editor encourages feedback on the new digital magazine format.
The document discusses strategies for driving website visitors to a car dealership's physical lot through effective internet marketing techniques. It emphasizes the importance of satisfying website visitors with high-quality content like vehicle photos and descriptions to keep them engaged throughout their car buying journey. Marketers are encouraged to treat their website vehicle inventory pages like digital ads and update them daily with emotional descriptions to motivate visitors to take action by visiting the lot.
This document discusses measuring return on investment (ROI) from social media marketing and reputation management initiatives. It provides examples of ROI opportunities for dealerships that implement social media strategies, including increased leads, sales, customer lifetime value, and more. It also discusses the importance of tracking metrics and correlating actions to measurable impacts in order to accurately calculate ROI. Historical data collection and analysis can provide a baseline for measuring changes from social media activities.
The document analyzes why some customers leave auto dealerships without purchasing a vehicle. According to a JD Power study, 27% cited poor treatment by dealership staff and another 27% did not like the dealership's vehicle brand. Other top reasons included undesirable price (21%) and the desired vehicle not being in stock (14%). The study found that lower-pressure sales environments at dealerships led to higher customer satisfaction scores and purchase rates. Top-performing dealerships were also better at handling pricing negotiations. While sales pressure and pricing were major turn-offs, perceived dishonesty and lack of attention also contributed to customers leaving without buying.
J. d. power and associates auto shopper analysisRalph Paglia
The document discusses trends in online automotive shopping and the vehicle purchasing process. It finds that manufacturer sites have reached parity with independent sites in popularity and usefulness for new vehicle buyers. Approximately half of buyers begin their online shopping one month before purchase. Linking purchase data to web-wide behavioral data for the first time provides new insights into how consumers research vehicles online over the six months leading up to their final decision.
This document outlines best practices for implementing customer relationship management (CRM) processes at car dealerships. It describes 7 key areas of opportunity: collecting customer information in the showroom and on incoming phone calls; quickly responding to online leads; following up with past customers who did not purchase and with existing customers; contacting customers after service visits; and proactively contacting prospects. For each area it provides objectives, processes, technologies, and metrics to track effectiveness. The document also discusses challenges to implementation and next steps such as developing manuals, assessments, and pilot programs.
Auto Success Social Marketing Reputation Management 082709 V4Ralph Paglia
1. Ralph Paglia proposes a strategy for dealerships to implement social marketing and reputation management through establishing both a commercial website and a dealership community social website.
2. The commercial website would focus on transacting business, while the community website would emphasize relationship building and communication.
3. Paglia provides a detailed action plan for dealerships to set up accounts and profiles on social media platforms and user generated content sites, create positive online reviews of the dealership, and leverage customer reviews across the internet.
The document discusses 10 myths and realities about e-business in the automotive industry. It summarizes that auto dealers who embrace the internet can strengthen their position; build-to-order may not be demanded by consumers yet but build-to-demand will be important; consumers will become more comfortable buying vehicles online; customer satisfaction and relationships will be key to success; and there are no truly "new" or "old" economy companies but those that think with a new economy mindset will win.
The document discusses ten emerging technologies in 2005 that auto marketers could use to connect with customers, such as social media platforms that were just beginning to gain popularity like blogs, forums, and podcasts. It encourages auto companies to experiment with these new online tools to learn more about customers and promote their brand in innovative ways. Legal disclaimers are included noting that the content is copyrighted and cannot be reproduced without permission.
This document contains over 100 tips for using Twitter effectively. Some of the key tips include:
1. Focus on building conversations and relationships rather than just broadcasting messages. Engage with others by listening, responding, and participating in dialogues.
2. Provide valuable, useful content for your followers rather than just self-promoting your brand or products. Share industry news, expertise in your field, or content from partners and customers.
3. Be authentic and genuine in your interactions. Do not come across as solely focused on marketing or selling. Listen to others and converse on a personal level to build trust and connections.
4. Use Twitter as part of an integrated social media strategy. Connect your
The document provides a breakdown of survey respondents by industry, experience level, and education level. 28% of respondents had more than 15 years of experience, with the largest percentages working in petrochemical/refinery (19%), exploration and production (17%), and QHSE (quality, health, safety, and environment) (24%). The majority (30%) held positions in executives and management. Most respondents had a bachelor's degree (31%) or master's degree (20%).
This document discusses how to create products quickly through an agile innovation process in weeks rather than years. It provides tips for overcoming common challenges like ensuring projects stay within budget, determining when to hire more staff, developing sales teams, identifying the best leads, and streamlining sales bottlenecks. Graphs show past sales trends and lead sources which can help with planning. The conclusion advocates testing assumptions early to validate or fail ideas quickly before significant resources are spent.
Case Study: Launching Your Brand's Game with OpenFeint
Presented by: David Chu, Senior Product Marketing Manager, OpenFeintOpenFeint is the largest mobile social gaming network with over 115 million players and 6,900 games. Keith will showcase how different brands—movies, TV shows, sports teams, musicians, and more—use OpenFeint’s platform and marketing promotions to distribute games and grow brand presence. He’ll share tips for how you can leverage games and partnerships to increase distribution and visibility for your company in the rapidly growing gaming world.
www.bdionline.com
Developing and Deploying a Social Media Strategy for Financial InstitutionsPaul McAdam
Social media has made it to the big leagues though financial institutions do not yet place a high level of importance on social media compared with other points of contact with customers. Launching and maintaining a financial institution’s social media presence is daunting but it has become imperative to converse with consumers on their terms, which increasingly include social media conversations. Building a strategic plan for developing and deploying a financial institution’s social media presence can be divided into four steps: 1) planning, 2) monitoring, 3) contributing, and 4) measuring.
The document is Kellogg Company's 2007 annual report which summarizes the company's financial and operational performance for the year. Some key points:
- Net sales increased 8% to $11.8 billion and earnings per share grew 10% to $2.76. The company continued to invest in innovation, brand building, and cost-saving projects.
- Despite significant cost inflation, operating profit increased through price increases and efficiencies. Cash flow remained strong at over $1 billion.
- Total shareholder return was 7%, outperforming the S&P Packaged Foods Index for the seventh consecutive year.
- Looking ahead, Kellogg is well positioned for continued growth with momentum
DIVERSITY AND CAREER PROGRESSION
The majority of black and minority ethnic employees describe themselves as ambitious but, as recent research reveals, despite years of equality legislation, racial discrimination still lingers on in the British workplace
This document discusses the importance of content marketing for marketers in today's digital world. It notes that the consumer is constantly connected through smartphones and the internet has become our external brain. Traditional models of marketing are changing as consumer behavior shifts online. Content marketing is presented as a non-interruptive marketing technique that creates and distributes relevant and valuable content to attract and engage a target audience with the goal of driving customer actions. Tips are provided on developing a content strategy, creating different types of content, distributing content across appropriate channels, and measuring results.
Next generation Waterside Convention 10-2012 AmundiMarnix van Eerde
This document discusses improving equity exposure through asymmetrical strategies. It notes that average stock market returns have declined since 2000 while volatility has increased, presenting challenges. It then outlines Amundi's approaches for navigating volatile markets, moving from minimum risk to total risk strategies including minimum variance, risk parity, and directional asymmetric funds. These strategies aim to reduce downside risk while enhancing risk-adjusted returns through asymmetrical participation in market movements. Performance simulations show these approaches outperforming a traditional market-cap weighted benchmark since their inceptions.
The document discusses how businesses can be more like the internet by transcending boundaries, going bigger and faster through technology, and focusing on personalizing messages for humans. It provides examples of how the internet is becoming more seamless, mobile, and humanized. It encourages businesses to expand across channels, measure impact, experiment quickly, and listen to customers in order to drive results.
Case Study for a GPS installation at the Port of Liverpool.richardmlambert
First given at The Terminal Operators Conference (TOC Europe) 2011. A Case Study of a recent GPS installation at the Port of Liverpool. The system replaced an existing PDS system installed on the Ports Straddle Carriers and shows the major productivity gains the Port achieved.
Murphy Presentation W Dollars Finnish Logistics Conf 2009 Rx2RTMJr
Presentation discussing major logistics / distribution / trucking / warehousing trends in the United States, including import and domestic network changes, current state of industry, and some sustainability issues.
Logistics Trends in U.S. - Finnish Logistics 2009 Conf KeynoteRTMJr
This document discusses strategic trends impacting logistics in the United States. It notes that logistics costs as a percentage of GDP have steadily increased since 1985. Transportation by motor carriers, especially trucking, accounts for nearly half of all US logistics costs. The document also discusses trends like increasing urban land prices pushing warehouses further from cities, rail congestion issues, and the growth of "mega-regions" and their impact on network analysis. It provides perspectives on the size of the US trucking and warehousing industries.
The document discusses consumer insights in Southeast Asia. It notes that the company Cimigo employs 300 professionals to advise clients reaching 3 billion consumers across India, Hong Kong, Vietnam, Indonesia, China, and the Philippines. Cimigo offers consulting and research services related to understanding consumer behavior. The document also provides details on a study of internet usage in Vietnam, finding continued growth with over 30 million users, more than half of the population now online including beyond major cities and gender. It suggests marketers should listen and engage consumers across more diverse segments through mobile and social platforms.
This document summarizes macroeconomic convergence issues for Botswana within the context of deepening integration in the Southern African Development Community (SADC) region. It finds that while Botswana is meeting most primary convergence targets, there are concerns about long-term growth prospects and weaknesses in data quality. Key recommendations include focusing policies more on efficiency, productivity and competitiveness to address challenges like a potentially overvalued exchange rate. Regional integration could benefit Botswana through trade in services and facilitation, but a SADC monetary union may be too distant given current economic dissimilarities across countries.
The document summarizes key findings from Borrell Associates' Q4 2012 SMB survey of over 1,750 small and medium businesses. Some highlights include:
1) Most SMBs (54%) plan to spend the same amount on advertising in 2013 as in 2012, while 20% plan to spend more and 16% plan to spend less.
2) SMBs expect to increase spending on online advertising and stabilize spending on newspapers and radio in 2013 compared to 2012.
3) Newspapers and online media are the most popular types of advertising purchased by SMBs, chosen by 64% and 62% of respondents respectively.
4) Facebook is the top choice for SMB online advertising spending in 2013, chosen by
Ted Hart 11 Am June 15 2009 Digital Leap Success OnlineDigital Leap
Ted Hart presented on strategies for online fundraising and social networking. He discussed how online giving has grown significantly in recent years. He emphasized building relationships with donors through communication and focusing on their needs. Hart also covered using social networking sites like Facebook and LinkedIn to engage supporters and recruit volunteers. People-to-people fundraising was highlighted as an approach that combines social networking with fundraising inspired by charities.
This document summarizes key metrics and trends from AdMob's November 2009 Mobile Metrics Report. Some of the key findings include:
- In the US, smartphones accounted for 48% of mobile traffic in November 2009, up from 30% a year prior, driven by increased iPhone and Android adoption.
- WiFi usage on mobile devices in the US tripled from November 2008 to November 2009, with 36% of iPhone traffic over WiFi.
- International growth of iPhone and iPod touch devices outpaced US growth, with the largest markets outside the US being UK, France, Canada, and Germany.
This document discusses reputation management strategies for car dealerships. It explains that a dealership's reputation is formed through search engines, review websites, social media, blogs, and forums. It recommends that dealerships develop a reputation management plan to control positive content on search engine results pages, major review websites, and social networks. Specific tactics include claiming and updating business profiles, asking satisfied customers to post reviews, responding to reviews, publishing helpful articles and videos online, and engaging customers on social media. The goal is to populate search results and distribute positive content across the internet to attract more customers.
Google Display Marketing Jargon BusterRalph Paglia
Google Display Marketing Jargon Buster provides definitions and explanations of various buzzwords thrown about so effortlessly by sales reps, trainers and presenters.
The document provides tips for effectively summarizing a client's current situation and desired situation in order to make recommendations. It advises asking open-ended questions about the client's business model, marketing efforts, and personal goals to understand where they are today and where they want to be. Understanding both the current and desired situations allows one to define a roadmap to help clients achieve their objectives. Sample questions are provided to evaluate the client's current situation in their business, marketing, and individual priorities as well as questions to understand their desired situation and priorities for the future.
Google Digital Marketing Crossword PuzzleRalph Paglia
This document is a crossword puzzle containing common terms from digital marketing. Across and down clues are provided to fill in the boxes with terms like: search engine marketing, traffic acquisition, mobile device, pay-per-click, organic listings, URL, social media, unique visitor, session, ranking, landing page, search engine optimization, link, paid listings, and query. Completing the crossword requires knowledge of these fundamental digital marketing concepts and terms.
Google: Building Mobile Sites | Best PracticesRalph Paglia
This document provides information on optimizing websites for mobile experiences. It discusses principles of mobile site design like making site search visible and ensuring relevant results. It notes that over 50% of searches are now on mobile phones. Case studies are presented on how companies like Zazzle and Autoglass improved their mobile experiences and increased conversions and sales through mobile optimization.
The document is a guide to the new Google AdWords experience. It provides an overview of the new interface and features, including improved reporting, new campaign types, and streamlined access to tools and settings. The guide walks through how to navigate the new interface, find key areas and make changes. It also covers troubleshooting issues like fixing disapproved ads or suspended sites.
This document discusses how using ad extensions in Google Ads can increase visibility, clickthrough rates, and return on investment. It identifies six types of ad extensions - sitelinks, callout extensions, review extensions, call extensions, location extensions, and app extensions - and explains how each can help qualify customers and make ads more relevant. On average, each new ad extension results in a 10-15% increase in clickthrough rate. Ad extensions can appear on search network ads and some may also appear on display network ads, with AdWords choosing the most useful combination.
Genuine google seo checklist top secretRalph Paglia
The document provides an optimization checklist for various marketing objectives and tactics in Google AdWords. It lists best practices for optimizing search campaigns, display campaigns, TrueView video ads, bidding strategies, targeting, mobile sites, and more. The checklist notes that the recommendations are not guaranteed to improve performance and should be used at the advertiser's discretion. The most up-to-date version can be found on google.com/partners.
This document provides a checklist of digital growth strategies for e-commerce businesses, including branding, social media management, email marketing, content marketing, search engine optimization, online reputation management, and digital advertising strategies like pay per click advertising and search engine advertising. It also includes recommendations around ecommerce website development, mobile commerce, warehouse integration, analytics, and ensuring a complete digital presence and strategy.
Digital and physical touchpoints in the automotive industryRalph Paglia
1. The automotive industry is undergoing a digital transformation, with OEMs investing heavily in digital solutions to sell vehicles and services online as consumers expect seamless experiences across digital and physical channels.
2. However, most customers still want some physical interactions, like seeing vehicles in person before purchasing. OEMs must balance digital and physical touchpoints to meet evolving consumer expectations.
3. Providing a seamless omnichannel experience across all customer interactions will be key to success. OEMs must integrate their digital and physical systems to ensure smooth transitions between channels.
The document discusses an excerpt from the book "42 Rules of Social Media for Small Business" which provides rules and guidance for using social media effectively for small businesses. It describes the changing context of communication as new technologies have emerged and how social media is affecting personal and global communication. The excerpt emphasizes that understanding principles of online communication is more important than chasing the latest trends and that small businesses should focus on select social media platforms and stick with them to make an impact.
Google dealer guidebook best practices completeRalph Paglia
The document provides guidance for dealers and agency partners on optimizing their use of Google's products. It is organized into four pillars: Fundamentals, Basics, Differentiators, and Growth Levers. The Fundamentals section focuses on basic but important tactics like prioritizing website speed and simplicity. The Basics section outlines tested growth strategies for paid search, display, and audience targeting like maximizing brand search and location-based targeting. The Differentiators section presents advanced strategies in these areas. The Growth Levers section explores emerging tactics for measurement and automation. The goal is to help partners prioritize Google's products based on their marketing objectives and digital maturity.
This document provides recommendations for Triumph Motorcycles to harness digital media to drive sales and brand awareness. It discusses how media consumption has shifted online and the benefits of a modern digital advertising approach using paid search, retargeting, and attribution modeling. It also stresses the importance of continuing traditional media efforts while leveraging relationships, and monitoring social media to understand brand perceptions. A three-step plan is proposed focusing on optimizing digital advertising, partnering with publishers, and initiating social listening.
Toyota kc region dealer summit presentationRalph Paglia
Ralph Paglia presented at a Toyota dealer summit on digital marketing and internet sales challenges. He discussed how 5 Toyota dealers in the Kansas City region stood out for better website content marketing and higher website visitor to contact conversion rates. Paglia also covered how setting up social media sharing and online reviews can help dealers, and the importance of lead management practices like direct phone contact and follow up to increase sales closing ratios from internet leads. He emphasized that increasing closing ratios requires more than just timely response, but showing genuine interest in customers and their needs.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Tips modular strategy for digital marketingRalph Paglia
Traffic to a website is generated through marketing, search engine optimization, and referrals. Interactive content like inventory and forms allows customers to interact. The process refers to how dealers respond to leads through email and phone techniques. Sales activities happen after leads become showroom visitors. Effectiveness is measured by unique visitors, form submissions, appointment shows, and closing ratios.
The mercedes benz x-class concept pickup truck is hereRalph Paglia
Mercedes-Benz unveiled the X-Class concept pickup truck. The X-Class will be the first "premium" pickup and is intended to fill a gap in Mercedes' product portfolio. It will compete in growing midsize pickup markets globally but not in the US, where Detroit automakers dominate. The X-Class concept emphasizes luxury and off-road capability and will enter production in late 2017 with diesel power and all-wheel drive.
Seo in a mobile first era markteters editionRalph Paglia
The document discusses optimizing a website for mobile-first search engine optimization (SEO). It recommends developing a responsive mobile website or mobile-specific site, optimizing page speed, implementing AMP pages, ensuring accessible mobile content, adding relevant structured data, and tracking mobile search queries and performance. The overall message is that mobile-first practices are crucial as search becomes increasingly dominated by mobile users.
2. Casesa Shapiro Group
Agenda
g
About our firm
Ab t fi
Upheaval in the auto industry
The US market today
The US market today
Changes ahead
April 23, 2009 2
3. Casesa Shapiro Group
Casesa Shapiro Group
Profile of Our Firm
I d
Independent advisory firm specializing in the auto industry
d t d i fi i li i i th t i d t
Combine strategic thinking and financial perspective
Scope is global and comprehends entire value chain
OEMs , suppliers, dealers, aftermarket, green technology and more
Retained by major corporations, investors and governments
Advise on strategy and transactions
Assist clients in achieving specific business objectives
April 23, 2009 3
5. Casesa Shapiro Group
Root Causes: Success Spoiled Detroit
p
“When you get too big a majority, you’re immediately in trouble”
– Sam Rayburn
Consolidation in 1930’s resulted in
Consolidation in 1930 s resulted in
concentration of power in GM and National Labor Relations
Ford Act (1935)
Abusive practices against labor and
dealers resulted in protective
legislation, creating barriers to
change
State franchise laws (1937)
Generations of financially driven
Generations of financially‐driven and Automobile Dealers
and Automobile Dealers’
management accepted creating Day in Court Act (1956)
calcified Detroit culture
Source: Casesa Shapiro Group
S C Sh i G
April 23, 2009 5
6. S
O
Operating Margin
-11%
10%
13%
16%
19%
-8%
-5%
-2%
1%
4%
7%
1961 12.8%
M d ’ C
April 23, 2009
1962 16.0%
1963 16.1%
1964 15
5.0%
R
1965 1
15.4%
1966 12.7%
1967 9.8%
t C
1968 12.5%
1969 10.5%
1970 4.8%
1971 10.2%
1972 10.8%
1973 9.8%
Sh i G
1974 4.0%
1975 4.7%
Detroit Three Operating Margin
1976 9.2%
1977 9.3%
1978 8.2%
1979 %
5.2%
1980 -3.4%
Big Three Operating Margin, 1961‐2008E
1981 0.4%
1982 2.6%
6
1983 8.5%
1984 9.8%
1985 7.5%
1986 4.9%
1987 8.6%
ti t f 2007 d 2008 Ch l
1988 9.2%
1989 7.9%
1990 1.7%
lt
1991 -3.2%
Source: Moody’s, Company Reports; Casesa Shapiro Group estimates for 2007 and 2008 Chrysler results 1992 1.8%
1993 3.9%
1994 9.0%
Results: Five Decades of Falling Margins
1995 7.6%
1996 2%
6.2
1997 6
6.9%
1998 6.22%
1999 7.6%
2000 5.6%
%
2001 0.2%
2002 2.9%
2003 3.7%
2004 4.2%
2005 -0.8%
2006 -2.0%
2007 -1.1%
2008 -8.5%
Casesa Shapiro Group
7. Casesa Shapiro Group
Results: Depleted Balance Sheets
Non‐Financial Debt per Unit Produced, 2008
$5,000
$5,000 $4,859
$4,000
$3,544
$4,000
$3,000
$3,000
$2,000
$2,000
$1,000
, $1,000
$119 $119
$- $-
Ford Honda GM Honda
Source: Casesa Shapiro Group, Company Reports
S C Sh i G C R t
April 23, 2009 7
8. Casesa Shapiro Group
Results: Underinvestment in Product
30%
25%
nt Rate, 1998‐2008
25%
21%
20%
18%
Volume Replacemen
15% 15%
15%
11%
Average Annual V
10%
5%
0%
Korean Japanese European Chrysler GM Ford
Source: Merrill Lynch
S M ill L h
April 23, 2009 8
9. Casesa Shapiro Group
Parallels: Other US Industries Have Been Transformed
1980’s 1990’s 2000’s
Textiles Steel Airlines
Legacy New
Business Resize Restructure Reinvest Business
Model Model
Source: Casesa Shapiro Group
S C Sh i G
April 23, 2009 9
10. Casesa Shapiro Group
Transformation Underway, but Much More to Do
y,
WE ARE HERE
WE ARE HERE
Legacy New
Business Resize Restructure Reinvest Business
Model Model
Reduce Capacity Recapitalize Balance Sheets Strengthen Product Pipeline
Reduce Employment
p y Secure Auto Financing Sources
g Fund R&D for New Technology
gy
Reduce Dealer Count Redefine Labor Relationship Integrate Global Operations
Divest Non‐Core Assets Rationalize Brand Portfolios Pursue Growth Markets
Source: Casesa Shapiro Group
S C Sh i G
April 23, 2009 10
11. Casesa Shapiro Group
Consequences of Upheaval
Downturn is Catalyst for Massive Change
Crisis occurring on a global scale, although most acute in the US
g g , g
Restructuring across all links in value chain almost a foregone conclusion given
excess capacity among OEMs, suppliers and dealers
Consolidation will be both opportunistic (strong companies as acquirers) and
pp ( g p q )
unintentional (business failures)
Emerging competitors are buyers of depreciated legacy assets; Chinese especially
ambitious
Widespread government intervention around the world will impact nature and
speed of restructuring
Regulatory push and consumer pull for sustainability will continue to drive
innovation in auto technology
Electrification of the car an increasingly possible disruptive development
Source: Casesa Shapiro Group
S C Sh i G
April 23, 2009 11
13. Casesa Shapiro Group
US LV Sales vs. Consumer Confidence
19 1.2
Consumer Confidence, LTM Trend
U.S. Light Vehicle Sales, LTM Trend
U.S. Light Vehicle Sales, LTM Trend
17 1.1
ales (mils)
nsumer Confidence
15
15 0.9
09
ht Vehicle Sa
13 0.8
March = .573
U.S. Ligh
Con
11 0.6
9 0.5
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
00
01
02
03
04
05
06
07
08
09
Source: U. of Michigan Survey Research
S U f Mi hi S R h
April 23, 2009 13
14. Casesa Shapiro Group
Demand Contraction Greatest in Postwar Era
US Light Vehicle Sales, 1950‐2020E
18,000,000
17,000,000
16,000,000
15,000,000
14,000,000
13,000,000
12,000,000
1986‐1991
11,000,000
‐23%
10,000,000 1973‐ Gulf War
1978
1978‐
9,000,000 1975 1982 2000‐2009E
‐23% ‐31% ‐42%
8,000,000
OPEC I OPEC II
7,000,000
6,000,000
5,000,000
4,000,000
50
52
54
56
58
60
62
64
66
68
70
72
74
76
78
80
82
84
86
88
90
92
94
96
98
00
02
04
06
08
10E
12E
14E
16E
18E
20E
Source: Ward’s AutoInfobank, CS estimates.
S W d’ A t I f b k CS ti t
April 23, 2009 14
15. S
Auto Expenditures %
% of GDP
0%
1%
2%
3%
4%
5%
6%
1967‐IV
D t fC
1969‐II
April 23, 2009
4.5%
1970‐IV
p
B
1972‐II
1973‐IV
4.3% 4.1%
fE
1975‐II
3.3%
3 3%
1976‐IV
1978‐II
Government
4.7%
1979‐IV
i A l i
Source: Dept. of Commerce, Bureau of Economic Analysis
1981‐II
1982‐IV
3.1%
1984‐II
1985‐IV
15
Auto Expenditures % of GDP
1987‐II
Business
1988‐IV
Consumer
4.5%
1990‐II
1991‐IV
3.4%
1993‐II
1994‐IV
4.0%
1996‐II
e age
1997‐IV
1999‐II
4.0%
2000‐IV
%
Average = 4.1%
2002‐II
4.2%
2003‐IV
2005‐II
2006‐IV
2008‐II
2.0%
Casesa Shapiro Group
16. Casesa Shapiro Group
YOY % Change in Volume
g
10%
2%
0%
‐10% ‐7%
‐9%
‐12%
‐15%
20%
‐20% ‐18%
18%
‐19% ‐19% ‐19%
‐22%
‐25%
‐30% ‐28% ‐27%
‐29%
‐32% ‐31%
‐33%
35%
‐35% ‐36%
36%
‐40% ‐37%
‐50%
‐49%
Source: Ward’s AutoInfobank
S W d’ A t I f b k
April 23, 2009 16
17. Casesa Shapiro Group
US Market Share Trends
45%
GM Ford Chrysler Korean European Toyota Honda
40%
35%
30%
25%
20%
15%
10%
5%
0%
1985
5
1986
6
1987
7
1988
8
1989
9
1990
0
1991
1
1992
2
1993
3
1994
4
1995
5
1996
6
1997
7
1998
8
1999
9
2000
0
2001
1
2002
2
2003
3
2004
4
2005
5
2006
6
2007
7
2008
8
YTD 2009
Source: Ward’s AutoInfobank
S W d’ A t I f b k
April 23, 2009 17
18. Casesa Shapiro Group
US Market Share Trends
3.6%
6.2% 10.5%
18.7% GM
5.4%
Ford
40.9%
40 9% 16.3%
16 3% Chrysler
9.8%
Other Japanese
14.1% Korean
12.0% 8.2% European
Toyota
7.5% 11.2% Honda
22.1% 13.6%
1985 YTD 2009
YTD 2009
Source: Ward’s AutoInfobank
S W d’ A t I f b k
April 23, 2009 18
19. Casesa Shapiro Group
Segment Shifts in the US Light Vehicle Market
g g
100%
14.7% 16.6% 14.8% 13.6%
90% 18.4%
3.4% 6.4% 6.4%
80% 1.8%
4.7% 9.5%
10.3% 8.1%
8.8%
70% 10.4% 6.7% Pickup
9.1% 17.2% 21.7%
21 7% Van
60% 18.3%
18 3%
6.3% SUV
3.1%
50% 7.8% CUV
39.8% 8.7% 7.8%
40% 3.6% 3.5% 3.4% Luxury & Sports Cars
29.4%
29 4%
Large Car
30% 21.3% 20.2% Middle Car
23.5%
20% Small Car
25.1%
25 1% 22.4%
22 4%
10% 19.1% 18.7%
15.2%
0%
1980 1990 2000 2008 2009 YTD
Source: Ward’s AutoInfobank
S W d’ A t I f b k
April 23, 2009 19
20. Casesa Shapiro Group
Small Car Demand vs. Gasoline Prices
$3.30
$3 30 $3.50
22%
Small Car Share Annual Retail gas price per gallon $3.00
20% $2.84
$2.57 19.1% $2.50
18.7%
$2.27
18% $2.00
$1.94
$1.85
$1.48 $1.42 $1.56 $1.50
16% $1.14 15.8%
15.2% $1.34 15.3%
15.1%
14.7% $1.00
$1.03 14.2% 14.2%
14% 13.6%
13.0% $0.50
12.6%
%
12% $0.00
Source: Ward’s AutoInfobank, EIA
S W d’ A t I f b k EIA
April 23, 2009 20
21. Casesa Shapiro Group
Luxury % of Light Vehicle Market
y g
14%
12.2%
11.7%
11 7% 11.8%
11 8%
12%
10% 9.6%
8%
6%
4.8%
4%
2%
0%
1980 1990 2000 2008 2009 YTD
Source: Ward’s AutoInfobank
S W d’ A t I f b k
April 23, 2009 21
22. Casesa Shapiro Group
Luxury % of Light Vehicle Market vs. Dow Jones Industrials
16%
14,000
Luxury % of US LV Market
14%
DJIA 12,000
12% 10,000
8,000
10%
6,000
8%
4,000
6%
2,000
4% 0
1/1980
9/1981
7/1982
5/1983
3/1984
1/1985
9/1986
7/1987
5/1988
3/1989
1/1990
9/1991
7/1992
5/1993
3/1994
1/1995
9/1996
7/1997
5/1998
3/1999
1/2000
9/2001
7/2002
5/2003
3/2004
1/2005
9/2006
7/2007
5/2008
3/2009
11/1980
11/1985
11/1990
11/1995
11/2000
11/2005
Source: Ward’s AutoInfobank, Google Finance
S W d’ A t I f b k G l Fi
April 23, 2009 22
23. Casesa Shapiro Group
US Luxury Market by Brand
y y
100% 2.5% 1.0% 1.6% 1.8% 2.0%
8.6%
90% 12.6% 14.9% 15.9% 16.6%
80% 7.6% Porsche
15.4% 25.4% 14.0% 7.9%
Mercedes‐Benz
70% 0.7%
18.3% 17.4% Lincoln
7.0% 15.0%
60% 0.5% Lexus
2.1% 2.1% 2.4%
2.6% 2.0% 1.0% 1.1% Land Rover
50% 3.2% 8.0%
5.7% 8.5%
50.0% Jaguar
40% 28.3%
28 3% 11.4% 9.8% Infiniti
13.7%
13 7%
30% Cadillac
17.6% 17.6% BMW
13.7%
20% 7.0%
Audi
8.7% 2.3%
5.8%
5 8% 6.2%
6 2% 6.5%
6 5% Acura
A
10%
15.2%
10.0% 10.4% 10.2% 10.1%
0%
1980 1990 2000 2008 2009 YTD
Source: Ward’s AutoInfobank
S W d’ A t I f b k
April 23, 2009 23
24. Casesa Shapiro Group
Sales Volume Replacement Rates, 2009‐2012
p ,
Nissan
Ni 80%
Korean 74%
Honda 72%
Toyota 71%
GM 70%
European 70%
Industry 67%
Ford 66%
y
Chrysler 5 %
51%
0% 20% 40% 60% 80% 100%
Source: Merrill Lynch
S M ill L h
April 23, 2009 24
25. Casesa Shapiro Group
Dealership Economics
p
Unit Sales per Dealership
Store size and profitability are highly Brand 2007 2002 % Change
Toyota Division 1,869 1,267 48%
correlated Honda Division 1,343 1,079 24%
Health of distribution network integral to
Health of distribution network integral to Nissan Division
Nissan Division 880
880 609
609 44%
health of brand BMW 869 683 27%
Industry Average 758 785 ‐3%
Declining sales per dealership (‘throughput’) Hyundai 605 636 ‐5%
forcing rapid store and brand consolidation Ford Division 570 762 ‐25%
Chevrolet 559 628 ‐11%
Saturn 553 637 ‐13%
Estimated Pretax ROE by Store Size Mazda 438 365 20%
35% VW Division 390 558 ‐30%
31.2% Dodge 378 420 ‐10%
30%
Subaru 312 307 2%
24.3%
25% GMC 219 244 ‐10%
20% 19.3% Suzuki 201 155 30%
Chrysler Division 193 167 16%
15%
Jeep 174 163 7%
10.6%
10% Cadillac 147 134 10%
Pontiac 130 184 ‐29%
5%
Lincoln 99 107 ‐7%
0% Mercury 88 129 ‐32%
Very Small Small Midsize Large
Buick 68 156 ‐56%
Source: NADA, Wards, Casesa Shapiro Group
S NADA W d C Sh i G Source: Automotive News
S A i
April 23, 2009 25
26. Casesa Shapiro Group
US Market Observations
GM ward of the state and will shrink dramatically – in or out of bankruptcy
Chrysler/Fiat combination has conceptual appeal but high execution risk
y / p pp g
Brands at risk represent 14.7% of the US market (Buick, GMC, Pontiac, Hummer,
Saturn, Saab, Chrysler and Dodge), suggesting substantial conquest opportunity for
stronger OEMs
Hyundai, Kia and Subaru achieving extraordinary performance in terrible market
Hyundai (#7) close to passing Nissan, and should Chrysler fail, could move to #5
behind Honda
behind Honda
Accelerating consolidation of franchise network will eventually make for a
healthier industry structure
New entrants may sense opportunity for traditional distribution (Saturn?)
Electric vehicles suggest possibility for new channels of distribution
April 23, 2009 26
28. Casesa Shapiro Group
20th Century Transformation
y
Technological Explosion
Cadillac offers first self starter in 1912
Cadillac offers first self starter in 1912
Ford assembly line begins at Highland Park in 1913
GM introduces fast drying Duco paint in 1924
Motorola invents car radio in 1924
Economic Expansion
US GDP
$120
$100
$80
Billions
$60
$40
$20
$0
1912 1914 1916 1918 1920 1922 1924 1926 1928
Source: Casesa Shapiro Group, Louis D. Johnston and Samuel H. Williamson, "What Was the U.S. GDP Then?“, 2008
S C Sh i G L i D J h t dS l H Willi "Wh t W th U S GDP Th ?“ 2008
April 23, 2009 28
29. Casesa Shapiro Group
21st Century Transformation
y
Technological Explosion
Electric car commercialized with GM’s EV1
Electric car commercialized with GM’s EV1
Hybrid vehicle popularized by Toyota’s Prius
Low‐cost Tata Nano creates new product category
Battery breakthrough makes electric car practical?
y g p
Economic Expansion
BRIC Vehicle Sales
35,000
30,000
25,000
?
('000 Units)
20,000
15,000
10,000
10 000
5,000
0
2007 2008 2009 2010 2011 2012 2013 2018 2023
Source: Casesa Shapiro Group, JD Power LMC 3Q 2008 Forecast
S C Sh i G JD P LMC 3Q 2008 F t
April 23, 2009 29
30. Casesa Shapiro Group
Development of the Auto Industry?
Today Tomorrow ?
Tier 3+ Tier 3+
10,000s 10,000s
Tier 2 Tier 2
Suppliers
pp 1,000s
1 000s 1,000s
1 000s
Tier 1 Tier 1
100s 100s
OEMs
Traditional OEM Traditional OEM New Manufacturers
Distribution 10,000?
20,000 Dealers 20,000 Dealers Big Box Online Channel
Technology
ICE Hybrid ICE Hybrid Plug‐in Electric
Energy
Infrastructure
116,855 Gas Stations 116,855? Gas Stations 1,000,000s Charging Stations
Source: Casesa Shapiro Group
S C Sh i G
April 23, 2009 30
31. Casesa Shapiro Group
Ten Long‐Term Expectations
g p
1. Detroit, its dealers and suppliers, undergo radical surgery
2. Emerging automakers buy more legacy assets
g g y g y
3. Consolidation is offset by new entrants
4. OEMs becomes less capital intensive as suppliers grow
5. Global tastes converge, but trend to build where you sell continues
6. Regulatory push and consumer pull for sustainability sustained
7. Profit potential drives new era of innovation in auto technology
8. Traditional reasons for purchase endure
9.
9 Electrification means less about the car, more about the system
El t ifi ti l b t th b t th t
10. Concept of personal mobility changes
Source: Casesa Shapiro Group
S C Sh i G
April 23, 2009 31
32. Casesa Shapiro Group
John A. Casesa
Prior to co-founding Casesa Shapiro Group in 2006, John Casesa was one of Wall Street’s leading
auto analysts, serving as Global Coordinator for Automotive Research and Managing Director at
Merrill Lynch & Co. He was responsible for coordinating the efforts of the firm’s auto analysts in
North America, Europe and Asia who produced research on OEMs, suppliers, tire manufacturers,
parts retailers and wholesales, vehicle auctions and franchised auto dealers. Mr. Casesa was
ranked as an All-Star analyst 11 times in Institutional Investor magazine’s influential annual survey.
Mr. Casesa joined Merrill Lynch in 1999. From 1989 to 1999, he built his reputation at the research-
driven investment bank, Wertheim Schroder & Co., where he was a Managing Director and member
of the Investment Committee. From 1986 to 1989, Mr. Casesa was a member of the Marketing and
Product Planning Staff at General Motors Corporation in Detroit.
Mr. Casesa is a past member of the Financial Accounting Standards Board’s (FASB) User Advisor
Council, the New York Stock Exchange’s (NYSE) Research Analyst Qualification Exam Committee,
, g ( ) y Q ,
and is a past president of the Automotive Analysts of New York (AANY).
He holds a B.S. from St. John’s University and an M.B.A. from the Amos Tuck School at Dartmouth
College.
April 23, 2009 32
33. CS
Casesa Shapiro Group
1230 Avenue of the Americas, New York, NY 10020
212.618.6373 Tel 212.618.6309 Fax www.casesashapiro.com