This study examines the impact of job satisfaction, organizational commitment, and organizational citizenship behavior (OCB) on employees' performance at an electricity company in Indonesia. The authors surveyed employees to measure these factors and used statistical analysis methods like descriptive analysis and structural equation modeling. The results showed that job satisfaction and organizational commitment positively influence OCB. Job satisfaction also affects organizational commitment. Additionally, organizational commitment and OCB were found to positively influence employees' performance, while job satisfaction did not directly impact performance. Overall, job satisfaction and organizational commitment were found to indirectly affect performance through their influence on OCB.

1. Authors:
Source:
Document Type:
Subject Terms:
Author-Supplied
Keywords:
Abstract:
Author Affiliations:
ISSN:
Accession
Number:
Images:
THE IMPACT OF JOB
SATISFACTION,
ORGANIZATION
COMMITMENT,
ORGANIZATION
CITIZENSHIP
BEHAVIOR (OCB) ON
EMPLOYEES'
PERFORMANCE.

2. Images
Go to all 14 images >>
Sawitri, Dyah
[email protected]
Suswati, Endang
Huda, Khasbulloh
International Journal of
Organizational Innovation.
Oct2016, Vol. 9 Issue 2,
p24-45. 22p. 2 Diagrams, 9
Charts.
Article
*Organizational citizenship
behavior
*Organizational
commitment
*Organizational
performance
*Job satisfaction
Structural equation
modeling
employees' performance
job satisfaction
Organization Citizenship
organization commitment

3. Organization commonly
believes that excellence
should be maintained in
order to improve
performance, since
performance basically
affects teamwork or group
work and in the end affects
employees performance
overall. Therefore, to
pursue and im-prove
performance, individual job
satisfaction, commitment
and fair behavior was
needed. This study
investigated the impact of
job satisfaction,
organization commitment
and Organization
Citizenship Behavior
(OCB) on employees'
performance. This study
aimed to understand and
analyze The Impact of Job
satisfaction, Organization
Commitment, Organization
Citizenship Behavior
toward Employees' Per-
formance. Sampling
method used was
purposive sampling, using
random sampling, by giving
out questionaire to
technical service personnel
PT. PLN East Java
Distribution Network

4. Service Area in Mojokerto.
This study was designed
as explanatory study
model, which was used to
explain how is the impact
of job satisfaction, com-
mitment, and OCB in
improving employees'
performance. Considering
problem, aim, and
hypothesis proposed also
data provided, this study
used 2 kind of analysis,
namely: a). Descriptive
analysis, and b). Multivariat
regression analysis with
SEM (Structural Equation
Modelling) model. Study
result showed that (a). Job
satisfaction and
Organization Commitment
affect Organization
Citizenship Behavior. This
was shown from the
statistics, describing the
magnitude of the estimated
coefficient for job
satisfaction variables on
Organizational Citizenship
Behavior approximately
.631 (Sig. = 0.000
Significant). This means
that if the job satisfaction
variable was changed
(increased) a level more
positively therefore

5. Organizational Citizenship
Behavior (OCB) will also
be increased by 0.631. (b).
Job satisfaction also
influenced Organization
Commitment, (c).
Organization Commitment
and Organization
Citizenship Behavior affect
Employees' Performance.
(d). Job satisfaction did not
affect Employees'
Performance. This was
shown from the statistics,
explaining the magnitude
of the coefficient estimate
job satisfaction variables
on employees'
performance approximately
0,084 (Sig. = 0.168 not
significant). Thus job
satisfaction was proven to
have no significant effect
on OCB. Based on the
description of the variables
employees' performance
showed that the average
performance of employees
was high/good, with the
average value (mean) of
employees' performance
variable of 4.08. (e). Job
satisfaction and
Organization Commitment
affect performance through
Organization Citizenship

6. Behavior. [ABSTRACT
FROM AUTHOR]
Copyright of International
Journal of Organizational
Innovation is the property
of Frederick L. Dembowski
and its content may not be
copied or emailed to
multiple sites or posted to a
listserv without the
copyright holder's express
written permission.
However, users may print,
download, or email articles
for individual use. This
abstract may be abridged.
No warranty is given about
the accuracy of the copy.
Users should refer to the
original published version
of the material for the full
abstract. (Copyright applies
to all Abstracts.)
Gajayana University
Malang, Indonesia
1943-1813
118454284
Show all 14 images
1

7. 1
1
1
6/30/19, 9)49 PM
Page 1 of 1