2. The Story
Digital Experience
➢Brief history of time...
➢Customer Experience
➢Digital Experience Journey
Adobe Experience Manager
AEM Experiences
➢Things to Remember
➢Themes to Remember 2 of 101
10. Customer Experience
Customer experience (CX) is the product of an interaction
between an organization and a customer over the duration
of their relationship. This interaction includes a customer's
attraction, awareness, discovery, cultivation, advocacy and
purchase and use of a service.
13. Digital Experience Journey Start
All about the “end customer”
One channel as a priority
…
...
Old platform …
....
One Page at a time
14. Digital Experience Journey Turnpoints
Too slow - display
Not Flexible - presentation
Too Complex - authoring
Too many components - …
We need Developers for everything
30. Things to Remember
Don't Build websites
Don’t complicate dialogs
Create Experiences for your Authors
It’s not always technology problem
Remember … Don’t build AEM
31. Themes to Remember
Content Centric - David’s #1 Rule
Simple - to learn
Structured - structured to understand
Variable - creativity enabling
32. Contact & References & Questions
Slideshare: KISS Your Authors!
Gartner: Digital Marketing Transit Map
Book: Authoring Experience
Reference: AEM @ SFU
https://au.linkedin.com/in/maxbarrass
Editor's Notes
Presentation on a possibility of a new paradigm that AEM brings to the table which is Authoring Experience (AX). Formula of delivering AEM Projects with strong emphasis on Author Experience.
Summary of my experience
It's complicated, Digital Platforms try to tie all of this, and all strategies try to tie one of the areas back to one common place. In the end all of this shows that all these things farmworks and tools we can chose to mix and match to cater for Organisations needs, because in the end its all about Customer Experience
Still rejected from the inside
Still Replacing “The other CMS”
Same as in yesteryear
King of the Castle
Experiences - Assets, Products, Sites, Tags etc
Experiences - Assets, Products, Sites, Tags etc
Experiences - Assets, Products, Sites, Tags etc
Experiences - Assets, Products, Sites, Tags etc
Author Experience should be built around Author Needs