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Authoring Experience
by Max Barrass
The Story
Digital Experience
➢Brief history of time...
➢Customer Experience
➢Digital Experience Journey
Adobe Experience Manager
AEM Experiences
➢Things to Remember
➢Themes to Remember 2 of 101
Digital Experience
Digital Ecosystem
User Experience
User Experience Design
Digital Experience Cycles
Digital Experience
It's bloody complicated!
Customer Experience
Customer Experience
Customer experience (CX) is the product of an interaction
between an organization and a customer over the duration
of their relationship. This interaction includes a customer's
attraction, awareness, discovery, cultivation, advocacy and
purchase and use of a service.
CX Maturity Matrix
Digital Experience Journey
Digital Experience Journey Start
All about the “end customer”
One channel as a priority
…
...
Old platform …
....
One Page at a time
Digital Experience Journey Turnpoints
Too slow - display
Not Flexible - presentation
Too Complex - authoring
Too many components - …
We need Developers for everything
Words of Wisdom
Adobe Experience Manager
Adobe Experience Manager
AEM Components
King of the Castle
Magic Awaits
Projects - workspaces
Authoring Experiences in AEM
Experience: Projects
Projects - workspaces
Scaffolds and Wizards - guided content creation
Authoring Experiences in AEM
Experience: Scaffolds and Wizards
Projects - workspaces
Scaffolds and Wizards - guided content creation
Experiences - content navigation and interaction
Authoring Experiences in AEM
Experience: Content Experience
Projects - workspaces
Scaffolds and Wizards - guided content creation
Experiences - content navigation and interaction
Dialogs - content input
Authoring Experiences in AEM
Experience: Dialogs
AEM Experiences
Things to Remember
Don't Build websites
Don’t complicate dialogs
Create Experiences for your Authors
It’s not always technology problem
Remember … Don’t build AEM
Themes to Remember
Content Centric - David’s #1 Rule
Simple - to learn
Structured - structured to understand
Variable - creativity enabling
Contact & References & Questions
Slideshare: KISS Your Authors!
Gartner: Digital Marketing Transit Map
Book: Authoring Experience
Reference: AEM @ SFU
https://au.linkedin.com/in/maxbarrass

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Authoring Experience

Editor's Notes

  1. Presentation on a possibility of a new paradigm that AEM brings to the table which is Authoring Experience (AX). Formula of delivering AEM Projects with strong emphasis on Author Experience.
  2. Summary of my experience
  3. It's complicated, Digital Platforms try to tie all of this, and all strategies try to tie one of the areas back to one common place. In the end all of this shows that all these things farmworks and tools we can chose to mix and match to cater for Organisations needs, because in the end its all about Customer Experience
  4. Still rejected from the inside Still Replacing “The other CMS” Same as in yesteryear
  5. King of the Castle
  6. Experiences - Assets, Products, Sites, Tags etc
  7. Experiences - Assets, Products, Sites, Tags etc
  8. Experiences - Assets, Products, Sites, Tags etc
  9. Experiences - Assets, Products, Sites, Tags etc
  10. Author Experience should be built around Author Needs