Consumer participation @ ReGen: Transforming an organisation (11/05/16)
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#iAOD16 presentation on the development of Consumer Participation practice at ReGen. For more event details see: http://www.regen.org.au/more-events/724-2016-innovation-seminar-11-may
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Consumer participation @ ReGen: Transforming an organisation (11/05/16)
- 1. Consumer Participation@ReGen: Transforming an organisation @regenuchttp://www.facebook.com/ReGenUC
- 2. Jo: Consumer Consultant Regina: Consumer Participation Facilitator
- 3. Organisational Commitment to Consumer Participation Practice How and Why?
- 4. Rationale • Human Rights • Democratic Practice • Improving treatment outcomes • Organisational & strategic drivers
- 5. Capacity Building that works bottom up, top down Inclusive not exclusive
- 6. What’s it all about? ‘… Involving the community in decision making about their own health, as well as the planning and management of health services is integral to effective health promotion and illness prevention…’ Australian Commonwealth Department of Human Services and Health 1994 cited in AIVL 2008
- 9. Communication of Consumer Participation Activities ReGen Consumer DataBase ReGen Consumer Participation Training People who use services can undertake consumer participation activities. Or they can be recruited as a Consumer Consultant Take part in the Consumer Consultant Meeting Group
- 10. Current Consumer Participation Practices and Systems Facilitation of training Consumer Consultant Participation in Consumer Participation Leadership Group Consumer Consultant participation in Harm Reduction Smoking Care Working Group Young people who have used ReGen services participating in Youth Catalyst Steering Group Consumer Consultants and people who have completed consumer participation training presenting as part of ReGen Catalyst programs Consumer Consultants presenting at All of Staff Meetings. Presentations at key events like Marking of International Women’s Day. Administration of surveys, Client Satisfaction Survey and Welcoming Survey.
- 11. Consumer Participation Coordination and Facilitation Consumers and Consumer Consultant Meeting Group Staff CP Leadership Group Clinical Governance
- 12. Policy and Procedure Consumer Participation Policy Consumer Code of Conduct Consumer Recruitment Procedure Consumer Payment Form Terms of Reference for Consumer Consultant Meeting Complaints procedure Client Charter of Rights and Responsibilities Media Policy Staff Orientation Policy Manager’s Position Descriptions Strategic Plan
- 13. Consumer Consultant Space An office area for Consumer Consultants, Consumers undertaking Consumer Participation and the Peer Leads facilitating the group.
- 14. Now and Into the future… At Regen Consumer Participation is still developing
- 15. Position Paper Advocacy in Action Consumer Participation Position Paper & Supporting Evidence http://bit.ly/YWJTQf www.regen.org.au/advocacy
- 16. Key Resources AIVL - Treatment Service Users Project Phases 1 and 2 http://bit.ly/ZANfKe APSU – Straight from the source: A practical guide to consumer participation in the Victorian AOD sector http://bit.ly/YNvQ1I Organisational Self-Assessment and Planning Tool for Consumer and Community Participation http://www.healthissuescentre.org.au/images/uploads/reso urces/Organisational-Self-Assessment-Tool.pdf
Editor's Notes
- Consumer Consultant Role: JO:; Contributing as a consumer, being part of organisational processes and groups, being a part of the decision making when invited. For me it’s also being here, not as a current client but as past consumer. Consumer Participaiton Facilitator role at ReGen entails recruiting for and setting up consumer participation activities, supporting and mentoring those undertaking these activities and facilitating organisational changed needed to embed developing practices.
- Jo At ReGen there has been a history of setting up consumer participation practices. Some of these have worked and others have not worked so well. In 1999, ReGen had activity tot the extent that a Client Participation Team was formed and documented, a client participation space was identified Regina: It improves the service delivery, the success of the service, to better position themselves for the recommissioning of the services. Theoretically consumer participation is considered important. People want to do it and want to benefit, staff members are often consumers themselves and it is a human right, about democracy and having a say in the services that we all pay for.
- Jo: first three points Human Right: It has been well documented and agreed upon that consumer participation in the planning of health services is a basic human right. This has been identified both internationally and nationally Democratic Practice. "a system ofgovernment in which all the people of a state or polity ... are involved in making decisions about its affairs, typically by voting to elect representatives to a parliament or similar assembly,“ Improved treatment outcomes like with market research. Regina: Strategic Drivers – Quality Assurance, Corresponding mental health positions, AOD reforms
- Regina:
- Jo: From day one consumers need to be actively involved in their health plan and I see that as an invaluable form of personal participation. This initial empowerment can lead to a person being connected with an agency, providing feedback about their early experience, helping to realise possible barriers and then offering their view of things from their position as a consumer rather than like a member of staff., Regina: Domains of consumer participation include education, research. Policy service delivery.
- Jo Or in other words… is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities. The saying has its origins in Central European political traditions. It was the political motto that helped establish—and, loosely translated into Latin, provided the name for—Poland's 1505 constitutional legislation, Nihil novi, which first transferred governing authority from the monarch to the parliament.
- Jo – the simple part Regina – the complex part The idea of consumer participation is on the surface quite simple- enabling consumers to have a greater voice and more power in directing the organisations that provide treatment services. The working group’s exploration of the issues found that the more we explored the issue the more unanswered questions we unearthed. One issue that consistently recurred was the identification that a sustainable and meaningful commitment to consumer participation required strong foundations. (SUSTAINABILITY, TOKENISM) We needed to ensure that we had policies and procedures in place that adequately support consumers in the workplace and ensure that the conditions and purpose of consumer participation are clearly articulated and understood by both staff and consumer representatives. Regina:; working with systems, culture.
- Jo and Regina Jo talks to the ones she has been involved in and Regina to the ones she has been involved in. Jo Consumer participation training Consumer consultant recruitment Consumer consultant meeting group Harm reduction smoking care working group Marking of International Women’s Day
- Interconnection between the meetings
- Regina
- Jo
- ReginStructures Approach Consumer Participation Leadership Group All of organisation Consumer Participation Facilitator Capacity building Consumer Consultants Mentorship, Collegiality, Partnership, Consumer Consultants at All of Staff Meeting Capacity building Consumer Consultant participation in Staff Recruitment Capacity building and mentoring Consumer Consultants taking part if development of RTO materials Capacity Building a