Audrey Epps has over 20 years of experience in pediatric healthcare as a medical assistant, nurse technician, and administrator. She is currently a Resource Representative at Children's Healthcare, where she handles phone inquiries and refers calls to the appropriate departments. Previously, she worked as a Physician Administrative Assistant at Piedmont Transplant Services, scheduling new patient evaluations, surgeries, and clinics. She also has experience as a Medical Assistant providing care to patients, prepping for procedures, handling billing and coding, and assisting physicians.

1. AUDREY L. EPPS
653 Bridge Ave #B-6 Forest Park Georgia 30297
404-552-5219 (h)  audreylepps@yahoo.com
QUALIFICATIONS
Dedicated Medical Assistant/Surgery/Ancillary Scheduler with specialty experience in children’s healthcare. Knowledge of
medication administration, phlebotomy and clinical laboratory procedures. Reliable, ethical healthcare provider with ability to
stay calm and intervene during crises. Proven ability to build positive relationships with patients, family members, physicians and
other medical professionals. Specialized in Pediatric Otolaryngology. Knowledgeable of many specialties including Kidney
Transplantation.
PROFESSIONAL EXPERIENCE
RESOURCE REPRESENTATIVE, CHILDREN’S HEALTHCARE, JANUARY 2016-PRESENT
• RECEIVED TELEPHONE INQUIRES FROM CALLERS AND MAKES THE APPROPRIATE DISPOSITION OF THE CALL
• TRANSFER OR REFERS PHYSICIAN CALLS TO THE APPROPRIATE DEPT. OR OFFICE
• PROFICIENT IN ALL PROGRAMS AND APPLICATIONS USED IN THE DEPARTMENT, INCLUDING, BUT NOT LIMITED TO NURSE
TRIAGE SYSTEM, PHYSICIAN REFERRAL SERVICE, ACRS, RITE-CALL FAX AND ELECTRONIC INTERFACE WITH
ANSWERING SERVICES.
• PROPERLY USES PUBLIC ADDRESS SYSTEM AS REQUESTED BY AUTHORIZE PERSONNEL FOR ANNOUNCING URGENT AND
SPECIFIC HOSPITAL RELATED ANNOUNCEMENT
PHYSICIAN ADMINISTRATIVE ASSISTANT, PIEDMONT TRANSPLANT SERVICES, SEPTEMBER 10, 2012-MAY 7, 2015
• RECEIVE ALL NEW PATIENT REFERRALS, ENTER INTO DATA BASE, CONTACT PATIENTS TO SCHEDULE EVALUATIONS
• RECEIVE ALL SURGICAL/ PROCEDURE PATIENTS, ENTER INTO DATA BASE AND SCHEDULE SURGERIES
• SET UP ALL NEW PATIENT MEDICAL CHARTS
• ORGANIZE AND COORDINATE PHYSICIANS/MEDICAL DIRECTOR AND PHYSICIANS ADMINISTRATIVE NEEDS
• COORDINATE MULTIPLE PHYSICIANS CALENDARS AND PATIENTS APPOINTMENTS, SURGERIES AND MEETINGS
• TYPE AND DISTRIBUTE CALL SCHEDULES FOR PHYSICIANS AND SURGEONS
• SCHEDULE SATELLITE CLINIC APPOINTMENTS FOR NEW PATIENTS
• PERFORM MISCELLANEOUS ADMINISTRATIVE FUNCTIONS
MEDICALASSISTANT, EMORY HEALTHCARE, OCTOBER 2006 - JUNE 28, 2012
• SURGERY SCHEDULER FOR 2 PEDIATRIC SURGEONS
• RADIOLOGY SCHEDULING AND ALL ANCILLARY ORDERS WITH PRECERTING AND FOLLOW THRU.
• PREP CLINIC, PHONE CALL, MAKE APPOINTMENTS, ORDER OFFICE & MEDICAL SUPPLIES, & FILNG & FAXING
PAPERWORK
• ONLINE AND OFFLINE AUTHORIZATIONS
• PREP FOR OFFICE PROCEDURE WITH STERILE INSTRUMENTS AND NASOPHARYNGOSCOPES.
• BILLING AND CODING SURGERIES PROCEDURES
• REFERRALS AND IN OFFICE CODING PROCEDURE
• STOCK ROOMS, CLEANED PROCESSING ROOM, STERILIZING INSTRUMENTS AND SCOPES
• MEDICAL RECORD INFORMATION PLACE ON SPREAD SHEET, ORDER LABS, ORDER MEDICATIONS.
• ASSISTING PHYSICIANS WITH PATIENTS.
MEDICAL ASSISTANT, CHILDREN'S MEDICAL SERVICES, LAKE CITY, FLAPRIL 2004 - DECEMBER 2004
• Administered (and recorded) prescribed medication and immunizations orally or by injection upon dosage
confirmation from RN or Physician
• Assisted physician with examinations and procedures
• Prepared treatment room for examination of patients
• Cleaned examination room and sterilized equipment after use
• Worked triage
• Reviewed patient chart and obtained vital signs related to concern or procedure
• Communicated patient wait time to receptionist based on Physician's work load
• Took part in Medical manager training course

2. NURSE TECH, SHANDS HOSPITAL, GAINESVILLE, FL MARCH 1998 - APRIL 2004
• Completed and recorded TPR's with blood pressure and recorded intake and output
• Assisted patients with ambulation and personal hygiene
• Performed phlebotomy and clinical laboratory procedures
• Inserted female and male Foley catheters
• Set IV tubing and feeding pumps for adults and children
NURSE TECH/PCA, CHILDREN'S HOSPITAL, WASHINGTON, DC SEPTEMBER 1996 - MARCH 1998
• Cleaned equipment for sterilization and central line dressing changes
• Performed and recorded assessment of patients on admission and duration of their stay
• Checked placement of nasal gastric tubes before feeding
• Gastric, Ostomy wound and tracheotomy care
• Performed electrocardiograph (EKG), pulse oximetry, and inhalation treatments.
• Assisted MD's and RN's with IV and lumbar punctures
CERTIFIED NURSING ASSISTANT/RESTORATIVE AIDE, CAPITAL HILL HEALTHCARE CTR., Washington, DC
JUNE 1994 - SEPTEMBER 1996
• Checked and documented vital signs for all patients
• Set up traction for hip and knee placement
• Assisted physical therapist with patient care and ROM Exercises
CERTIFIED NURSING ASSISTANT, HADLEY MEMORIAL HOSPITAL, Washington, DC MARCH 1993 - MARCH 1994 1996
• Checked and documented vital signs for all patients
• Assisted nursing staff with timely scheduled splint placement and removal
• Assisted Physicians during examinations, admissions and minor procedures
EDUCATION
CITY COLLEGE OF GAINESVILLE, FL
• A.S. Allied Health Medical Assistant
PROFESSIONAL CERTIFICATIONS
CERTIFIED NURSING ASSISTANT - GA, FL, DC, VA
CERTIFIED RESTORATIVE AIDE - NATIONWIDE
CPR CERTIFIED - NATIONWIDE
HTC CODING AND BILLING FOR ENT