AUDI
Vorsprung durch Technik
• The company was founded by August Horch on 25
April, 1910
• The company’s name is based on the Latin
translation of the surname of the owner of the
company ‘Horch’ meaning ‘listen’ in German,
becomes ‘audi’ in Latin
• The Head-Quarter of the company is in Ingolstadt,
Germany
• It currently has 11 production facilities across 9
countries
• Volkswagen AG currently owns Audi by having
99.55% stakes of it since 1966
• It is spread across 110 countries and came to the
Indian market in 2004
INTRODUCTION
Vision
MISSION
 Digitalization -
• Completely integrated digitalized processes
• Superior user experience
• Substantial contribution to profit by digital and mobility services
• Upscaling myAudi platform
• Audi connect as standard equipment
• Volume mix 1/3 electric cars
MISSION
 Sustainability -
• Fuel cell vehicle in series
• Upscaling Audi g-tron.
• Upscaling Audi e-fuels/e-power
• Best system range for alternative drives
• Circular economy in value chain
• Social responsibility and integrity
MISSION
 Urbanization -
• Audi Urban Solutions pilots worldwide
• Intermodal mobility solutions for implementation of urban targets
• Open and independent mobility platform
• Leading position in piloted and autonomous driving
• Upscaling mobility services
POSITIONING MAP
SWOT ANALYSIS
Opportunities Threat
•• New emerging markets of China
and India
• Growth in new car sales in the
Asian market
• Positive impact of FDI
• Extend loan tenure to 84 months
i.e. 7 years
• Giant competitors in BMW,
Mercedes
• Impact of recession
• Economic slowdown in many
countries
• Higher subventions offered by
competitors
SWOT ANALYSIS
Strength Weakness
•
• The Brand value the company
owns
• Technology, Creativity, Innovation
• Large panel of products.
• Global presence
• High maintenance and handling
costs
• Concentration on high class
market
MARKETING STRATEGY
• Audi has successfully implemented the strategy of market
segmentation according to
1. Geographic
2. Demographic
3. Psychographic
4. Behavioral
• It has divided its consumers into rural, urban or age, sex
• It has always aimed for the high class customer and this poses
a threat for the company
ENSURING SALES
• Audi has maintained enormous sales after being acquired by
Volkswagen Aktiengesellschaft (AG)
• Audi ensures its sales by promoting its cars and its brands
through –
1. Promotion in Rallies and Races.
2. Audi is the major car which is used in action movies.
3. Sponsoring and endorsing huge clubs or persons
4. The Audi Mileage Marathon and Audi e-tron.
5. Promotions through video games
SALES STRATEGIES
 Pull Strategy -
• Advertisements in paper, TV, Business Magazines
• Car’s will be displayed in AUTO Expo before they are launched
into the market
• Audi conducts OFF ROAD events to display car’s performance
 Push Strategy -
• Customers are given special merchandises like Watches, Key
Chains
• The salesman are given 1% incentives if they are able to sell
above their targets
ADVERTISING STRATEGIES
ADVERTISING STRATEGIES
• Audi has successfully implemented the strategy of involving
customers and has brought with it many customer oriented
changes in its cars
• It has worked upon the feedback from the customers
• It has tried to create long-term loyalty relationships and has
been quite successful at it
• It has successfully build a good brand and thus has been
continuously building loyalty and thus increasing the brand
communities
REPORTS IN MEDIA
New York Times
There appears to be less grace in this second-generation Q7’s
crisp and clean design; it looks more like the box the first one
came in. Still, the 2017 Q7 is a formidable competitor. It helps
with the chores, pampers the family and entertains the driver.
- Tom Voelk
The Guardian
Audi’s super competent A6 Allroad may look like an estate, but it
has a dirty secret. It’s actually an SUV in disguise
- Martin
In your opinion, how important is it to invest in customer loyalty
for cars, a product most people buy only every couple of years ?
• In my opinion it is most important to be involved in customer
loyalty be it in any kind of business
• It is so, since the loyal customer will not only turn again and
again to buy the product but they will be the one who would
provide good testimony to the company and will indulge in
self-promotion of the firm
Try to estimate the lifetime value of an
Audi customer ?
• It is the estimate of the net present value of stream of
benefits from a customer
• It tells us how much a consumer can benefit a particular
brand through his/her loyalty
• The lifetime value of an Audi customer should be very high
then only the company may be able to reap great benefits out
of the customer
What measures should Audi take
to build long-term loyalty relationships ?
1. It should know who its customers are
2. It should measure its customers’ behavior with the right
tools
3. It should design a communication and marketing strategy to
keep customers coming back again and again
4. It should try them to indulge in self promotion of brand.
THANKS
DISCLAIMER
• Created by Rohit Raha, BESC Kolkata, during a
Marketing Internship under Prof. Sameer
Mathur, IIM Lucknow.
AUDI Presentation(Summer Internship- IIM Lucknow)

AUDI Presentation(Summer Internship- IIM Lucknow)

  • 1.
  • 2.
    • The companywas founded by August Horch on 25 April, 1910 • The company’s name is based on the Latin translation of the surname of the owner of the company ‘Horch’ meaning ‘listen’ in German, becomes ‘audi’ in Latin • The Head-Quarter of the company is in Ingolstadt, Germany • It currently has 11 production facilities across 9 countries • Volkswagen AG currently owns Audi by having 99.55% stakes of it since 1966 • It is spread across 110 countries and came to the Indian market in 2004 INTRODUCTION
  • 3.
  • 4.
    MISSION  Digitalization - •Completely integrated digitalized processes • Superior user experience • Substantial contribution to profit by digital and mobility services • Upscaling myAudi platform • Audi connect as standard equipment • Volume mix 1/3 electric cars
  • 5.
    MISSION  Sustainability - •Fuel cell vehicle in series • Upscaling Audi g-tron. • Upscaling Audi e-fuels/e-power • Best system range for alternative drives • Circular economy in value chain • Social responsibility and integrity
  • 6.
    MISSION  Urbanization - •Audi Urban Solutions pilots worldwide • Intermodal mobility solutions for implementation of urban targets • Open and independent mobility platform • Leading position in piloted and autonomous driving • Upscaling mobility services
  • 7.
  • 8.
    SWOT ANALYSIS Opportunities Threat ••New emerging markets of China and India • Growth in new car sales in the Asian market • Positive impact of FDI • Extend loan tenure to 84 months i.e. 7 years • Giant competitors in BMW, Mercedes • Impact of recession • Economic slowdown in many countries • Higher subventions offered by competitors
  • 9.
    SWOT ANALYSIS Strength Weakness • •The Brand value the company owns • Technology, Creativity, Innovation • Large panel of products. • Global presence • High maintenance and handling costs • Concentration on high class market
  • 10.
    MARKETING STRATEGY • Audihas successfully implemented the strategy of market segmentation according to 1. Geographic 2. Demographic 3. Psychographic 4. Behavioral • It has divided its consumers into rural, urban or age, sex • It has always aimed for the high class customer and this poses a threat for the company
  • 11.
    ENSURING SALES • Audihas maintained enormous sales after being acquired by Volkswagen Aktiengesellschaft (AG) • Audi ensures its sales by promoting its cars and its brands through – 1. Promotion in Rallies and Races. 2. Audi is the major car which is used in action movies. 3. Sponsoring and endorsing huge clubs or persons 4. The Audi Mileage Marathon and Audi e-tron. 5. Promotions through video games
  • 12.
    SALES STRATEGIES  PullStrategy - • Advertisements in paper, TV, Business Magazines • Car’s will be displayed in AUTO Expo before they are launched into the market • Audi conducts OFF ROAD events to display car’s performance  Push Strategy - • Customers are given special merchandises like Watches, Key Chains • The salesman are given 1% incentives if they are able to sell above their targets
  • 13.
  • 14.
    ADVERTISING STRATEGIES • Audihas successfully implemented the strategy of involving customers and has brought with it many customer oriented changes in its cars • It has worked upon the feedback from the customers • It has tried to create long-term loyalty relationships and has been quite successful at it • It has successfully build a good brand and thus has been continuously building loyalty and thus increasing the brand communities
  • 15.
    REPORTS IN MEDIA NewYork Times There appears to be less grace in this second-generation Q7’s crisp and clean design; it looks more like the box the first one came in. Still, the 2017 Q7 is a formidable competitor. It helps with the chores, pampers the family and entertains the driver. - Tom Voelk The Guardian Audi’s super competent A6 Allroad may look like an estate, but it has a dirty secret. It’s actually an SUV in disguise - Martin
  • 16.
    In your opinion,how important is it to invest in customer loyalty for cars, a product most people buy only every couple of years ? • In my opinion it is most important to be involved in customer loyalty be it in any kind of business • It is so, since the loyal customer will not only turn again and again to buy the product but they will be the one who would provide good testimony to the company and will indulge in self-promotion of the firm
  • 17.
    Try to estimatethe lifetime value of an Audi customer ? • It is the estimate of the net present value of stream of benefits from a customer • It tells us how much a consumer can benefit a particular brand through his/her loyalty • The lifetime value of an Audi customer should be very high then only the company may be able to reap great benefits out of the customer
  • 18.
    What measures shouldAudi take to build long-term loyalty relationships ? 1. It should know who its customers are 2. It should measure its customers’ behavior with the right tools 3. It should design a communication and marketing strategy to keep customers coming back again and again 4. It should try them to indulge in self promotion of brand.
  • 20.
  • 21.
    DISCLAIMER • Created byRohit Raha, BESC Kolkata, during a Marketing Internship under Prof. Sameer Mathur, IIM Lucknow.

Editor's Notes

  • #2 Hello everyone! Today I am going to give a brief presentation on one of the biggest car manufacturer Audi and relate it to the Chapter 3 of Keller and Kotler which is creating long term loyalty relationships.