The document outlines the pre-arrival communication process for newly admitted international students at American University. It discusses two main forms of communication: 1) A pre-arrival guide with immigration documents is sent; and 2) Personalized emails are sent from deposit deadline through orientation. The emails provide information on housing, course registration, health insurance, orientation registration, and final preparation. Tailored email sequences are sent for freshmen, transfers, and graduates. The goal is to orient students and ensure compliance with federal immigration regulations.

1. PRE ARRIVAL COMMUNICATION
FOR
NEWLY ADMITTED STUDENTS
FSA Breakfast, December 2, 2011
Georgetown University
Senem Bakar
Associate Director for Exchange Visitors & Student Services

2. ISSS MISSION STATEMENT
The mission of International Student and Scholar Services (ISSS) is to
advance American University's commitment to building a global community
by orienting, advising, and advocating for international students and
ensuring compliance with federal regulations governing international
educational exchange.

3. The Office Set Up
http://www.american.edu/ocl/isss/Meet-the-Staff.cfm
• First Form of Pre-arrival Communication
• Pre-arrival Guide with immigration documents
(Associate Director for Exchange Visitors & Services & Immigration System Coordinator + Part Time Students)
• Second Form of Pre-arrival Communication
• Personalized emails from deposit deadline till orientation
(Associate Director for Intercultural Programs & International Student Advisor + Part Time Students )
• Availability of Ongoing Front Desk and Personal Advising & Web Resources

4. Pre-Arrival Guide for International Students
http://www.american.edu/ocl/isss/upload/ISSS-Pre-Arrival-Guide.pdf
SEVIS Fee payment
Activating AU Portal Account
Pre-registration for courses
Registration for orientation
Health Insurance and Immunization Information
Financial Preparation and banking
Housing
Travel information
Reporting to ISSS
Other resources
ISSS Contact Information
Pre-Arrival Checklist

5. Email Communication
Tailored for student groups as:
Freshman http://www.american.edu/ocl/isss/orientation-january-freshmen.cfm
Transfer http://www.american.edu/ocl/isss/trfjanorientation.cfm
Graduate http://www.american.edu/ocl/isss/Graduate-Spring-Orientation.cfm

6. FRESHMAN
Welcome (orientation registration, Kansas test, family orientation, AU portal, on campus housing)
http://www.american.edu/ocl/isss/orientation.cfm
Housing
Class Registration
Immunization
Orientation Registration Reminder Undergraduate registration.pptx
Community Text Community Text.pptx
Tuition payments, early move in, health insurance
Final Prep (Orientation dates and Activities, the Kansas Test, ISSS welcome social,
Transportation from the airport, and Arrival on Campus)

7. TRANSFER
Welcome (orientation, transfer transition, AU portal, Kansas test)
Housing
Course registration-facebook-
Immunization
Final Prep I(Wireless, Cell phones, Employment, Orientation dates, ISSS
listserve)
Final Prep II (Orientation dates and Activities, Kansas test, ISSS Ice cream
social, Transportation the airport, and Arrival on Campus)

8. GRADUATE
Welcome (orientation information, Kansas test)
Grad email.pptx
http://www.american.edu/ocl/isss/International-Graduate-Student-Orientation-Registration.cfm
Housing
Immunization
Employment & Transportation
Tuition
Registration Reminder
Final Prep (Transportation, Wireless Connections at AU, Ice Cream Social, Orientation dates and activities
and the ISSS Email List)

9. Questions?
Int'l Student & Scholar Services
(202) 885-3350
Fax: (202) 885-3354
isss@american.edu
Butler Pavilion, Room 410
Open Monday through Friday from 9:00 a.m. – 5:00 p.m.
ISSS advisors are available at the front desk for walk-in appointments.