Looking into the future, enterprise IT executives for this leading global hardware and software vendor foresaw the need to migrate from its legacy enterprise search tools to a new next-generation advanced enterprise search platform that would ensure continued business innovation and agility.

1. Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072
info@attivio.com • www.attivio.com
Challenge: Migrate from FAST and Google Search Appliance to a Single,
Advanced Enterprise Search Platform. Looking into the future, enterprise IT
executives for this leading global hardware and software vendor foresaw the
need to migrate from its legacy enterprise search tools to a new next-generation
advanced enterprise search platform that would ensure continued business
innovation and agility.
The company had developed its website search and corporate Intranet search
using FAST ESP, as well as dozens of custom search-based applications using
Google Search Appliance (GSA). These tools were becoming increasingly difficult
to manage, scale, and achieve the high performance, personalization, relevancy
and user experience vital for a global market leader. FAST ESP was also marked
end-of-life by Microsoft, discontinuing any new development.
The company chose to replace its legacy FAST ESP and GSA systems with Attivio’s
Active Intelligence Engine® (AIE®), as the company’s new future-proof, next-
generation platform to power the company’s advanced enterprise search
innovation around the world.
Solution: Attivio’s Active Intelligence Engine. The company selected Attivio AIE
after an exhaustive review process that considered a wide array of mega-vendor
and open source options. The company concluded AIE’s unified information
architecture, with advanced functionality not found elsewhere, provided the agile
technology essential to achieve the key strategic goals for the company’s new
global enterprise search platform:
 Improve conversion of “search to answers”:
o For customers, through increased successful discovery of relevant
products and self-service support, increasing satisfaction and wallet share
o For employees and partners in more than 90 countries worldwide,
through increased productivity and collaboration
 Reduce the high current hardware costs, personnel hours and technical
complexity necessary to manage and maintain FAST ESP and GSA
 Avoid technical issues and bottlenecks in the migration process, providing key
new functionality while ensuring retention of all existing features
A next-generation “Search to answers” user experience. The company wanted to
replace the different design and deployment approaches used for its website
search, corporate Intranet search and other strategic search applications with a
new unified platform and user experience.
AIE proved its ability to manage the company’s complex IT environment, while
providing a roadmap to a richer, more engaging online experience for customers,
partners and employees:
 Intelligent recommendations of content. Unlike other solutions, Attivio
universally indexes all content and data, and automatically JOINs all
information assets related to a given query – with no advance data modeling
required. AIE utilizes this patented capability to intelligently recommend
content deemed most valuable for each user.
Advanced Enterprise Search Case Study:
Global Technology Manufacturer
Customer Profile:
This company is a leading manufacturer and
developer of technology hardware and
software products, serving businesses and
consumers alike around the world.
Key Challenge:
Replace the company’s end-of-life FAST ESP
search and Google Search Appliance with a
single, global enterprise platform capable of
powering its website search, corporate
Intranet search, and strategic search-based
applications.
“While other vendor
platforms were capable
of migrating from FAST
ESP and GSA, Attivio
proved that AIE is not
only a migration
platform, but also a
platform for ongoing
innovation.”
– Enterprise IT executive

2. Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072
info@attivio.com • www.attivio.com
Attivio AIE also JOINs all related product, geographical, organizational,
temporal and market metadata, as well as previous information search and
consumption activity. These data sources are used to determine the final
ranking and presentation of results, using customized relevancy models based
on desired business rules.
Attivio AIE’s universal index, ad hoc query time JOIN of related content and
data, and highly tunable relevancy enable intelligent recommendations of the
right content to the right user at the right time – fulfilling the company’s core
mandate for an improved “search to answers” user experience.
 Global language support for over 40 languages spoken by customers,
partners and employees worldwide.
 Extensible connectivity to a variety of content types. AIE provides the
company with a rapidly extensible connector framework, to natively index
existing information sources – notably its Documentum system (13 million
documents), and structured data (25 million records) without “flattening”
tables – as well as quickly onboarding new sources not previously integrated.
 High performance web harvesting. AIE’s Web Harvester module indexes
content from the corporate Intranet and website domain – over 3 million
pages in all – with authentication support to harvest secure content, plus
rapid re-feeding of website result sets to re-process existing content as
needed – eliminating the need to manage cumbersome archive files or reload
massive volumes of content.
 Active Security model supports flexible, enterprise-grade with high
performance. Unlike traditional search security models, Attivio’s Active
Security ingests and retains ACLs and other permissions data separately from
content, making security as easy to manage as for a database. At query time,
AIE automatically JOINs and presents all information matching a user query
that also matches the user’s permissions, with no impact on performance.
“Not just a migration platform – an innovation platform.” Attivio AIE proved
itself as an enterprise information platform, capable of meeting the company’s
future needs, including manageable scalability, support for product ontologies,
and an architecture designed for mission critical, “always on” deployments.
Commenting on the unique technical and business value the company found in
Attivio AIE that set it apart from mega-vendors and open source competitors
alike, a company IT executive said, “We believe Attivio is the right choice for us.
While other vendor platforms were capable of migrating from FAST ESP and GSA,
Attivio proved to us that AIE is not only a migration platform, but also a platform
for ongoing innovation.”
© 2013 Attivio, Inc. All rights reserved. Attivio,
Active Intelligence Engine, and all other related
logos and product names are registered trademarks
of Attivio. All other company, product, and service
names are the property of their respective holders.
Attivio AIE enables
intelligent
recommendations of
the right content to the
right user at the right
time – strongly
fulfilling the company’s
core mandate for an
improved “Search to
answers” user
experience.