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Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072
info@attivio.com • www.attivio.com
Presenting the very best of UBS Investment Bank, in a unified, seamless, and
game-changing way: In March 2013, UBS unveiled UBS Neo, their unified cross-
asset investment banking platform. With Trading Floor Insights, UBS Research,
execution services and post trade capabilities all in one place, UBS Neo provides a
360-degree view of any investment topic – from initial idea to trade execution.
“UBS Neo is something special,” says Hishaam Caramanli, Managing Director,
Global Head of Securities eCommerce. “Now, it’s easier than ever before for our
clients to access our insight and execution capabilities, across all our businesses, in
the moment, and in one place.”
The central means of finding information from within UBS Neo is through
advanced enterprise search functionality powered by Attivio’s Active Intelligence
Engine® (AIE®).
From multiple independent applications to one unified platform, powered by one
universal index: “AIE has enabled UBS to fulfill its vision of providing our clients
with all related information drawn from multiple data sources, spanning all asset
classes, to present the very best UBS Investment Bank has to offer,” according to
Sebastian Leal-Bennett, Director, Application Development, IT at UBS.
“The first step to integrating the various applications was to unify all of the
underlying independent information sources. In addition, UBS produces over 300
carefully-vetted publication documents every day, ranging anywhere from 35 to
750 pages each, as well as countless other commentaries, research updates,
meeting briefs, and content from UBS events, roadshows and client conferences,”
Leal-Bennett says. “Today we use Attivio AIE to universally index hundreds of data
sources containing structured and unstructured content related to companies,
people, pricing and more.”
It’s important to note that Attivio AIE can accomplish this because it ingests all
data and content into its schema-neutral universal index. It does not require
relationships between any data or content to be defined in advance, eliminating
constant building and updating of data models in order to join and present
information.
Seamless integration: “From an ease of integration point of view,” says Ash Goel,
Associate Director, Application Development, IT at UBS, “it was simple to
customize an Attivio AIE ingestion process by writing Java modules at different
points within a given workflow. This was a welcome contrast from our legacy
search tool, which was a total black box.”
Automatic JOIN of all related data and content eliminates a massive integration
challenge: Attivio AIE performs ad hoc relational JOINs of all related data and
content matching a given query. The ability to perform ad hoc JOINs combined
with the agility offered by the universal index is groundbreaking functionality that
was developed and patented by Attivio.
“We have multiple sources of data across asset classes that we used to treat as
completely unrelated,” says Goel. “We needed to merge all of this related
Headquartered in Zurich and Basel,
Switzerland, UBS provides wealth
management, asset management and
investment banking services around the
world, with offices in over 50 countries
and all major financial centers, and over
61,000 employees worldwide.
About UBS Neo:
UBS Neo is UBS Investment Bank’s
innovative new unified cross-asset
platform, supporting every step of the
investment cycle, from idea to
execution. It is the single place where
institutional clients can quickly and
easily access the best of UBS Investment
Bank, including 'in-the-moment'
trading-floor insights, UBS's award-
winning research and a broad range of
execution services.
UBS Neo:
Active Intelligence Engine® Case Study
“We have multiple sources
of data across asset classes
that we used to treat as
completely unrelated… We
now utilize Attivio’s JOIN
feature to create queries
that can look across
different data sets and
provide a holistic view of
information to our clients.”
Ash Goel, Associate Director,
Application Development, IT
Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072
info@attivio.com • www.attivio.com
information, gathered from all business areas, and make it freely available on the
same screen where appropriate. We now utilize Attivio’s JOIN feature to create
queries that can look across different data sets and provide a holistic view of
information to our clients.”
“We benefitted greatly from Attivio AIE’s ad hoc JOIN capability, which correlates
and presents all related data and content at query time,” adds Leal-Bennett.
Going deeper – maximizing information findability and joinability: Prior to
indexing, Attivio AIE performs text analytics that enrich the findability and
joinability with related data and content from other sources. This includes a wide
variety of built-in natural language processing (NLP), available in over twenty
languages; text extraction; entity extraction and normalization; key phrase
extraction and more.
In addition to these built-in text analytics, UBS also utilizes Attivio AIE’s ontology
module to automatically apply all financial-related classes, attributes and terms
from UBS’ ontologies when ingesting and indexing information. Prior to ingestion,
AIE’s ontology module automatically suggests additional tags for review and
approval, based on ontology terms as well as AIE's own text analytics.
“Our ontologies include standardized financial terms, proprietary UBS terms and
mappings,” explains Leal-Bennett. “They also include synonym-based terms that
we can automatically add to a user query to expand relevant results.”
Exceptional high availability, security, efficiency and performance – for today and
tomorrow: UBS Neo’s unified information is provided with great speed and
efficiency, 90% of which have sub-second response time; 300 milliseconds or less.
It’s important to note that this response time includes enforcing end user security
permissions through AIE’s Active Security model, which easily integrates Access
Control Lists (ACLs) and other security information sources. Attivio AIE
automatically injects access controls into all user queries, no matter how complex.
“Attivio AIE’s query-time JOIN and Active Security were the two predominant
features that made Attivio stand out over the competition,” says Leal-Bennett.
“Attivio AIE has enabled us, through UBS Neo, to streamline our total queries,
better serving users and also making room to accommodate tens of thousands of
additional clients without adding to our infrastructure.”
An exciting future for UBS: “Now, in UBS Neo we have all of our data unified in
one place,” says Leal-Bennett. “Attivio AIE has made this possible through unique
features that differentiate AIE from all other products we evaluated or have
worked with before.”
“Attivio AIE has successfully provided a unified information architecture that
identifies relationships between the data and content produced by business area
systems and quickly presents the right information to the right person at the right
time.”
“Attivio AIE has provided a
unified information
architecture that identifies
relationships between the
data and content produced
by business area systems.”
Sebastian Leal-Bennett,
Director, Application Development, IT
“Now in Neo, we have all of
our data unified in one
place. Attivio AIE has made
this possible, through
unique features that… made
Attivio stand out over the
competition.”
Sebastian Leal-Bennett
Director, Application Development, IT
© 2013 Attivio, Inc. All rights reserved. Attivio,
Active Intelligence Engine, and all other related
logos and product names are registered trademarks
of Attivio. All other company, product, and service
names are the property of their respective holders.

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Attivio Customer Success Story - UBS Neo Customer Retention & Upsell

  • 1. Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072 info@attivio.com • www.attivio.com Presenting the very best of UBS Investment Bank, in a unified, seamless, and game-changing way: In March 2013, UBS unveiled UBS Neo, their unified cross- asset investment banking platform. With Trading Floor Insights, UBS Research, execution services and post trade capabilities all in one place, UBS Neo provides a 360-degree view of any investment topic – from initial idea to trade execution. “UBS Neo is something special,” says Hishaam Caramanli, Managing Director, Global Head of Securities eCommerce. “Now, it’s easier than ever before for our clients to access our insight and execution capabilities, across all our businesses, in the moment, and in one place.” The central means of finding information from within UBS Neo is through advanced enterprise search functionality powered by Attivio’s Active Intelligence Engine® (AIE®). From multiple independent applications to one unified platform, powered by one universal index: “AIE has enabled UBS to fulfill its vision of providing our clients with all related information drawn from multiple data sources, spanning all asset classes, to present the very best UBS Investment Bank has to offer,” according to Sebastian Leal-Bennett, Director, Application Development, IT at UBS. “The first step to integrating the various applications was to unify all of the underlying independent information sources. In addition, UBS produces over 300 carefully-vetted publication documents every day, ranging anywhere from 35 to 750 pages each, as well as countless other commentaries, research updates, meeting briefs, and content from UBS events, roadshows and client conferences,” Leal-Bennett says. “Today we use Attivio AIE to universally index hundreds of data sources containing structured and unstructured content related to companies, people, pricing and more.” It’s important to note that Attivio AIE can accomplish this because it ingests all data and content into its schema-neutral universal index. It does not require relationships between any data or content to be defined in advance, eliminating constant building and updating of data models in order to join and present information. Seamless integration: “From an ease of integration point of view,” says Ash Goel, Associate Director, Application Development, IT at UBS, “it was simple to customize an Attivio AIE ingestion process by writing Java modules at different points within a given workflow. This was a welcome contrast from our legacy search tool, which was a total black box.” Automatic JOIN of all related data and content eliminates a massive integration challenge: Attivio AIE performs ad hoc relational JOINs of all related data and content matching a given query. The ability to perform ad hoc JOINs combined with the agility offered by the universal index is groundbreaking functionality that was developed and patented by Attivio. “We have multiple sources of data across asset classes that we used to treat as completely unrelated,” says Goel. “We needed to merge all of this related Headquartered in Zurich and Basel, Switzerland, UBS provides wealth management, asset management and investment banking services around the world, with offices in over 50 countries and all major financial centers, and over 61,000 employees worldwide. About UBS Neo: UBS Neo is UBS Investment Bank’s innovative new unified cross-asset platform, supporting every step of the investment cycle, from idea to execution. It is the single place where institutional clients can quickly and easily access the best of UBS Investment Bank, including 'in-the-moment' trading-floor insights, UBS's award- winning research and a broad range of execution services. UBS Neo: Active Intelligence Engine® Case Study “We have multiple sources of data across asset classes that we used to treat as completely unrelated… We now utilize Attivio’s JOIN feature to create queries that can look across different data sets and provide a holistic view of information to our clients.” Ash Goel, Associate Director, Application Development, IT
  • 2. Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072 info@attivio.com • www.attivio.com information, gathered from all business areas, and make it freely available on the same screen where appropriate. We now utilize Attivio’s JOIN feature to create queries that can look across different data sets and provide a holistic view of information to our clients.” “We benefitted greatly from Attivio AIE’s ad hoc JOIN capability, which correlates and presents all related data and content at query time,” adds Leal-Bennett. Going deeper – maximizing information findability and joinability: Prior to indexing, Attivio AIE performs text analytics that enrich the findability and joinability with related data and content from other sources. This includes a wide variety of built-in natural language processing (NLP), available in over twenty languages; text extraction; entity extraction and normalization; key phrase extraction and more. In addition to these built-in text analytics, UBS also utilizes Attivio AIE’s ontology module to automatically apply all financial-related classes, attributes and terms from UBS’ ontologies when ingesting and indexing information. Prior to ingestion, AIE’s ontology module automatically suggests additional tags for review and approval, based on ontology terms as well as AIE's own text analytics. “Our ontologies include standardized financial terms, proprietary UBS terms and mappings,” explains Leal-Bennett. “They also include synonym-based terms that we can automatically add to a user query to expand relevant results.” Exceptional high availability, security, efficiency and performance – for today and tomorrow: UBS Neo’s unified information is provided with great speed and efficiency, 90% of which have sub-second response time; 300 milliseconds or less. It’s important to note that this response time includes enforcing end user security permissions through AIE’s Active Security model, which easily integrates Access Control Lists (ACLs) and other security information sources. Attivio AIE automatically injects access controls into all user queries, no matter how complex. “Attivio AIE’s query-time JOIN and Active Security were the two predominant features that made Attivio stand out over the competition,” says Leal-Bennett. “Attivio AIE has enabled us, through UBS Neo, to streamline our total queries, better serving users and also making room to accommodate tens of thousands of additional clients without adding to our infrastructure.” An exciting future for UBS: “Now, in UBS Neo we have all of our data unified in one place,” says Leal-Bennett. “Attivio AIE has made this possible through unique features that differentiate AIE from all other products we evaluated or have worked with before.” “Attivio AIE has successfully provided a unified information architecture that identifies relationships between the data and content produced by business area systems and quickly presents the right information to the right person at the right time.” “Attivio AIE has provided a unified information architecture that identifies relationships between the data and content produced by business area systems.” Sebastian Leal-Bennett, Director, Application Development, IT “Now in Neo, we have all of our data unified in one place. Attivio AIE has made this possible, through unique features that… made Attivio stand out over the competition.” Sebastian Leal-Bennett Director, Application Development, IT © 2013 Attivio, Inc. All rights reserved. Attivio, Active Intelligence Engine, and all other related logos and product names are registered trademarks of Attivio. All other company, product, and service names are the property of their respective holders.