Presentation on Government Enterprise Architecture in Singapore by Dr. Pallab Saha at World Bank workshop on Government Enterprise Architecture as Enabler of Public Sector Reform
Keynote Address "Becoming A Customer Centric Utility" at the March 2010 American Water Works Association Customer Service Information Management Technology Conference in Portland Oregon
The Municipal Reference Model provides the Business Architecture for Government, based on an outside-in, citizen-centred view, in which the business of government is defined by the programs and services that it provides to citizens.
Keynote Address "Becoming A Customer Centric Utility" at the March 2010 American Water Works Association Customer Service Information Management Technology Conference in Portland Oregon
The Municipal Reference Model provides the Business Architecture for Government, based on an outside-in, citizen-centred view, in which the business of government is defined by the programs and services that it provides to citizens.
Benefits Management: the essential ingredient for change, 10 Jan 2017. Southampton
Transformational change is here to stay.
We are living in an era of continuous transformation where standing still is simply not an option in today’s ultra-competitive and constantly changing business environments.
This presentation describes the key drivers and management imperatives for successful transformational change in organisations. It shows how placing Benefits Management at the heart of change management directly addresses and enables success.
In the main there are two key attributes of the Benefits Management methodology that help deliver successful business change.
The first is a flexible framework which can be easily embedded across the entire organisational change structure. This provides powerful change management capabilities that focus on delivering the desired end results and outcomes for the business.
Secondly and arguably most importantly, is the need to focus on the decision makers and data owners within the organisation. They are responsible for driving the change and associated benefits forward. This applies equally to; the senior responsible owner, the business change manager and benefit owners.
Benefits Management done well will naturally draw people into the change process and can achieve game-changing results. It does this by fostering in people; joined-up thinking, good communications, readiness for change and a culture of shared goals and objectives.
Today’s market drivers for constant business change don’t offer the luxury of choice.
If there is new technology or a threat to our current or aspired market objectives, then organisations must rise to the change challenge or accept the inevitable consequences such as reduced market share or business failure.
If directed to cut costs or do more for less, it should be done intelligently. Benefits management is essentially about making sure that the organisation has an unrelenting focus on delivering business value and not just traditional time, cost and quality outputs.
In the real world, it’s about people and winning the hearts and minds of the people, that will deliver true success.
On the theme of benefits management, the presentation impressed the need for measurable improvement but not at all costs. One of the challenges of benefits management is to identify which benefits are the ones to address, and not just because they happen to be measurable!
Several useful frameworks and tools are recommended and referenced in the presentation.
The presenters were Neil White, Chair of APM Benefits Management SIG and Merv Wyeth, Secretary.
See also: http://bit.ly/2iykbXX
Discussion on the economic value of implementing sustainable business practices in small and mid-sized companies. Includes three case studies and resource links.
Corporate Social Responsibility, or CSR, has received growing attention in the past decade. We’ll take a look at the roots of the concept, what it involves and some of the benefits which include lowered costs, improved employee satisfaction and a more positive impact on our world. We’ll also briefly discuss how many external vendors, from local energy auditors to FrontStream with our portfolio of tools, can help you accomplish CSR goals.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
Colombo, June 2015
Benefits Management: the essential ingredient for change, 10 Jan 2017. Southampton
Transformational change is here to stay.
We are living in an era of continuous transformation where standing still is simply not an option in today’s ultra-competitive and constantly changing business environments.
This presentation describes the key drivers and management imperatives for successful transformational change in organisations. It shows how placing Benefits Management at the heart of change management directly addresses and enables success.
In the main there are two key attributes of the Benefits Management methodology that help deliver successful business change.
The first is a flexible framework which can be easily embedded across the entire organisational change structure. This provides powerful change management capabilities that focus on delivering the desired end results and outcomes for the business.
Secondly and arguably most importantly, is the need to focus on the decision makers and data owners within the organisation. They are responsible for driving the change and associated benefits forward. This applies equally to; the senior responsible owner, the business change manager and benefit owners.
Benefits Management done well will naturally draw people into the change process and can achieve game-changing results. It does this by fostering in people; joined-up thinking, good communications, readiness for change and a culture of shared goals and objectives.
Today’s market drivers for constant business change don’t offer the luxury of choice.
If there is new technology or a threat to our current or aspired market objectives, then organisations must rise to the change challenge or accept the inevitable consequences such as reduced market share or business failure.
If directed to cut costs or do more for less, it should be done intelligently. Benefits management is essentially about making sure that the organisation has an unrelenting focus on delivering business value and not just traditional time, cost and quality outputs.
In the real world, it’s about people and winning the hearts and minds of the people, that will deliver true success.
On the theme of benefits management, the presentation impressed the need for measurable improvement but not at all costs. One of the challenges of benefits management is to identify which benefits are the ones to address, and not just because they happen to be measurable!
Several useful frameworks and tools are recommended and referenced in the presentation.
The presenters were Neil White, Chair of APM Benefits Management SIG and Merv Wyeth, Secretary.
See also: http://bit.ly/2iykbXX
Discussion on the economic value of implementing sustainable business practices in small and mid-sized companies. Includes three case studies and resource links.
Corporate Social Responsibility, or CSR, has received growing attention in the past decade. We’ll take a look at the roots of the concept, what it involves and some of the benefits which include lowered costs, improved employee satisfaction and a more positive impact on our world. We’ll also briefly discuss how many external vendors, from local energy auditors to FrontStream with our portfolio of tools, can help you accomplish CSR goals.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
Colombo, June 2015
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
Assurance In Tranformation Final V2
1. Jim Alexander VP, National Public Sector Program [email_address] Assurance in Transformation Government Enterprise Architecture as Enabler of Public Sector Reform The World Bank, Washington DC April 17, 2008
2.
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4. Challenge of Scale & Complexity Typical no. of programs Typical no. of services Municipal & Regional Small: 20-30 Large: 40-50 Small: 100-150 Large: 200-350 Provincial (30-60 agencies) 300-500 est. (388+ in Ontario) 1000-2000 est. (1700+ in Ontario) Federal (160 agencies) 1500 est. 5000 est.
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7. Public Sector Value Chain Modern and Transformed Government Strong services internally and externally contribute to confidence in the public service Engaged & Supported Employees Internal Services External Services Citizen Service Satisfaction Trust & Confidence
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10. Public Sector Reference Models Municipal Government Programs & Services Municipal Information Systems Association 1995 Municipal Reference Model Management Reference Model (MRM) Family Technical Reference Model Data Reference Model Service Component Reference Model Business Reference Model Common methodology for information technology (IT) acquisition in US federal government US Federal Government, Clinger- Cohen Act 2002 Performance Reference Model Federal Enterprise Architecture Framework Federal, Provincial & Municipal Services Government of Canada 2003 Government of Canada Strategic Reference Model Provincial Government Programs & Services Province of Ontario 2000 Public Service Reference Model Scope Provenance Date Model Family
11. The Governments of Canada Strategic Reference Model (GSRM) Target Groups Clients Outputs Provider Organizations Authority Accountability Roles Responsibility Used in Deliver Accomplish Accountability Outcomes Jurisdictions Programs Services Processes Resources
13. GSRM Program Fields - PUBLIC Need to develop human capabilities Public Education Need for new knowledge Science and Knowledge Development Need for protection from insurrection, terrorism, international threats and defence of freedom National Security & Defence Need to use/consume natural resources Need to sustain/renew natural resources Natural Resources Need for fair and just treatment Need to sanction (punish) law-breakers Justice Need to overcome disadvantages Need to help others and share prosperity and community Social Development Need for recognition and protection of legal, collective, human, and democratic rights and freedoms Legal, Collective, Democratic & Human Rights Protection Need for preservation of identity, history, tradition, values Cultural Development Need to enjoy and rely on the natural environment Environment Protection Need to organize, work, trade and prosper Need for protection from economic crimes (Socio-)Economic Development Need for protection from natural and built hazards Needs for protection from violent crime Public Safety Need for protection from illness and disease Public Health Includes all services with public policy goals, whose outputs meet public needs Public Program Fields
14. GSRM Program Fields - PROVIDER Need to deliver citizen-focused services effectively and efficiently across all public programs Service Delivery Need to comply with laws, regulations and best practices as an enterprise Professional Services Need to maintain and steward the facilities and assets entrusted to the care of the enterprise Facilities and Assets Management Services Need to deploy and use the enterprise’s resources, facilities and assets Administrative Services Need to conserve the enterprise’s resource inputs Supply Chain Management Services Need to deploy and steward the enterprise’s information IS Management Services Need to deploy and steward the enterprise’s financial resources Financial Management Services Need to deploy and steward the enterprise’s human resources Human Resources Management Services Need to communicate with the public and with the enterprise Communications Management Services Need to shape the enterprise to address public goals Corporate Policy, Planning and Management Need to accomplish public goals Public Policy, Planning and Management Includes all services with corporate (enterprise) policy goals, whose outputs meet provider needs Provider Program Fields
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16. Program Logic Model Shows Relationship Between Outcomes Services & Activities Outputs Direct outcomes Intermediate outcomes Strategic outcome Increased public safety Reduced property loss due to flooding Reduced death rate due to flooding Reduced flooding Reduced value of floodplain development Reduced number of floodplain inhabitants Reduced number of floodplain developments Floodplain development restriction activities Restored wetlands Wetland restoration activities
24. … building a strategy for strengthening leadership, management & operations
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26. Jim Alexander Vice President, National Public Sector Program Chartwell Inc., 275 Slater Street, Suite 900 Ottawa, Ontario K1P 5H9 Canada 613 231-4411 613 875-8247 (cell) [email_address]
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