Assignment on legislations and ethics in travel and tourism

1
Assignment on Legislations and Ethics in Travel and Tourism

2
Contents
Introduction .......................................................................................................................................3
Task 1................................................................................................................................................3
P1.1- The legal and regulatory framework of the travel and tourism sector .............................................3
P1.2- Surface sea and air transport law in relation to the carriage of passengers within the legal and
regulatory framework..........................................................................................................................6
Task 2................................................................................................................................................7
P2.1- Evaluation of the impacts of the principles of health, safety and security legislation on the travel and
tourism sector.....................................................................................................................................7
P2.2- Analysing legislation that relates to equality ................................................................................8
Task 3..............................................................................................................................................10
P3.1- Explanation to contract legislation in relation to travel and tourism customers .............................10
P3.2- Explanation to consumer protection legislation in relation to travel and tourism customers ...........12
Task 4..............................................................................................................................................14
P4.1- The ethical dilemmas faced by the travel and tourism sector .......................................................14
P4.2- Corporate Social Responsibility................................................................................................15
Conclusion.......................................................................................................................................17
References:......................................................................................................................................18

3
Introduction
Tourism can be seen as one of the key industries in world as it contributes more than 10% in
global economic output along with one out of ten jobs, (WTTC, n.d). This statement of World
Travel & Tourism Council indicates the importance of tourism industry in world economy. In
current scenario world tourism industry is booming and so as in Britain. It is the key competitor
for this industry and rated 7th in the world for number of visitors as well as their spending. This
Travel as well as Tourism business has gradually turned into the topic of rules, not just from the
UK legislative body but also from the European Union. Explorers as well as sightseers are more
possible to choose the judges to get rights. Latest commandments on job privileges, rivalry, as
well as development and corporate business can guide the travel as well as tourism administrator
to experience that he or she is plummeting under an overflow of commandment. This assignment
will offer a complete direction to the privileges as well as compulsion. It will also define in an
apparent as well as available method that will be an aid for the company to take pre-emptive
steps to keep away from unethical behavior as well as allow the company to cope up with the
demands of the travelers.
Task 1
P1.1- The legal and regulatory framework of the travel and tourism sector
Although there is no legal and regulatory framework in British system, however, there is the
ABTA code of conduct which contains issues related to tourism such as insurance notification,
communication, booking etc. Regarding booking, it contains all processes like what happens
before booking, how to make the booking, what can happen between travel and booking etc
These processes should be carefully implemented in order to protect the rights of the consumer
in British tourism. There are other associations that provide also guidelines regarding tourists'
comfortable stay and legal issues. These associations are:
(HSC), (IATA), (ATOL) and (CAA), (SRA), (HSE).

4
Legal And Regulatory Framework:
The carriers are responsible for any damages caused to the passengers according to Acts
described below (WTO, 2005):
Carriage by Air and Road Act 1979. The carrier is everyone involved in carrying passengers
either by air or road. The carrier is responsible if due to his/her carelessness the passenger dies or
gets injured or any damages are caused to his/her belongings.
International Carriage by Sea (Athens Convention 1974).
It concerns sea travelling and in this Convention the carrier is also liable for any damages caused
to passengers when sea travelling.
International Carriage by Road (Carriage by Air and Road Act 1979). It concerns the rights of
the travellers even if they had paid for the journey or travel for free.This Act also involves any
damages caused to passengers during their travel.
Further to travelling by road there is the Regulation (EC) No 1073/2009 for travel by road which
concerns free provision of international road passengers. This regulation sets common
accessibility rules to the international market for coach and bus [Regulation 1073/2009].
The Athens Conventions Act 1974 is applied and amended in the UK. It involves international
carriers and/ or passengers whereas the Domestic Carriage Order 1987 is addressed to domestic
passengers travelling by sea.
The Carriage by Railway Act 1972 concerns international carriages and involves passengers with
registered luggage. When there is a damage to a passenger then the carrier is obliged to pay for
the passenger's registered luggage.
Regulation (EC) No 1371/2007 concerns also rail travel. This regulation is designed to protect
people with disabilities and reduced mobility from unfair and discriminating treatment and to
provide assistance during the use of commercial air services.It obliges carriers and / the travel / s
agents who represent them not deny booking and boarding to disabled, to provide information in
formats appropriate for their physical injuries, to provide points of departure and arrival into the
airport, take and distribute among them the notification that they have to serve people with
disabilities,as well as to provide them with assistance in the airport and in flight. At the same
time, it binds the parties involved to have fully trained staff to the treatment of people with
disabilities, and requires compensation for loss of or damage to motor equipment.
Finally, it sets the limits for complaints and sanctions.
Regarding carriage by air the Warsaw Convention 1929 is applied. The Warsaw convention is
created by the global community of air transport and the purpose was to provide global standards
for carrying passengers world wide, especially common rules on liability for passengers and

5
goods in case of accident, loss of baggage and delay in international air transport, while it
reduces the cost to the airlines. Among others, a very important layout was included that the
airline is considered liable (Article 17) but that liability is generally limited (Article 22) up to
10,000 U.S. dollars maximum.
However, the passenger and the carrier may, by special contract agree to a higher limit of
liability (Article 22, paragraph 1). The carrier has the opportunity to rebut any action based on
the contract if s/he proves that s/he took all necessary measures to avoid damage, and in this case
s/he is not liable (Article 20, paragraph 1).
Moreover, the carrier is able to limit his liability if s/he proves that s/he contributed to the
accident and the negligence of the injured individual (Article 21). Finally, Article 25 prohibits a
carrier from benefitting of any clause that limits or excludes liability if s/he or his/her agents
commit a willful misconduct.
Finally, it should be mentioned the EU Directive on Package Travel for visitors to Europe or
from Europe. The European law facilitates traveling for leisure or on business within the
European Union and the common currency facilitates travelers in eurozone countries. Travellers
can make unlimited purchases in the country visited and bring the goods to their country duty
free. Citizens of the Member States are entitled to unlimited exchange for intra-European trips,
whereas before the liberalization of capital movements they were entitled only limited tourist
exchange. For their package holidays, they are protected by European legislation for the
mismanagement or misuse of their holiday by tour operators [Directive 90/314] For their air
trips, they are also protected against overbooking charged by airlines [Regulation 261/2004].
Travelers can call the 112 number free European emergency call across the European Union
[Decision 91/396 and Directive 2002/22]. In case of illness or accident happening to them only
by presenting the European Health Insurance Card, which attests their participation to a similar
system in their country of residence [Decisions 2003/751, 2003/752 and 2003/753]. In the ports
and airports of the Member States, special channels exist for citizens of EE, who have a uniform
passport [Resolutions 23/06/1981, 14/07/1986 and 10/07/1995]. Showing passports is not needed
when crossing internal borders of the Schengen area [Decision 2000/586]. The conditions of
travel within the EU have become much easier for pet owners [Regulation 998/2003].

6
P1.2- Surface sea and air transport law in relation to the carriage of passengers within the
legal and regulatory framework.
 Surface Law: The International Carriage of Passenger by Road Act, 1979 governs the
said Surface Law of the country. It formulates and protects the passengers that are on
board on carrier’s permission. The remedies to the claim under the present legislation
may include, physical/mental disorders or damage on the passengers travelling on the
carrier. Also, loss of luggage, governed by the Carriage by Railway Act, 1972. [Medlik,
(2007)] The Railway privatization focused on contributing towards the development and
integrating the transport of goods and passengers. Also, to safeguard the interest of the
disabled persons aboard.
 Sea Law: The International Maritime Organization formulated by the United Nations
ensures and safeguards the safety and security of shipping. Also, it regulates the
environmental factors involved while functioning of the ships. The International
Convention for the Safety of life at Sea (SOLAS) regulates the functioning of fire
protection measures, fire fighting skills of crewmembers and lifesaving equipment to a
sea craft with at least 12 passengers. The Athens Convention, 1974 governs the damages
suffered by the passengers while on a ship or a ferry. Also, lays down the extent of
liability towards the affected passenger. The protocol of 2002 makes it mandatory to
insure the passengers travelling by ships for the certain time. It also enhances the limits of
liability.
 Air Law: The air transport law involves various legislations. The Warsaw Convention of
1929 defines the international carriage and lays down rules regarding the documents of
carriage. Also, the passenger’s right to claim the compensation for death or personal
injury. It requires the carriages to perform a luggage check at the beginning of the
journey. The Montreal Conference of 1999 replaced the Warsaw System presenting a
single legal instrument, instead of a patchwork provided as earlier. [ R. Collins, (2008)]
The Five Freedoms Agreement of 1944 involves regulations regarding flying across its
territory without landing, landing for non-traffic purpose, Putting down the passengers,
mail or cargo, taken on, destined for the territory. The Denied Boarding Compensation
Schemes (EU) 1997 on the other hand aims at raising the protection standards for air
passengers and ensuring harmonized operation of the carriers.
There is something called common law, relating to contract of carriage, and under common law
sits a variety of different legislations/acts example the Railways Act 1993, Carrier by Air Act

7
1961, the Merchant Shipping Act 199, etc. Generally, governing bodies such as ABTA and CAA
(some of them are government, some of them are private allocated by the government) sit under
common law. They dictate the general rules of how things should be happening/run, there are
different laws that cover different sets of the carriers. A common carrier is namely;
‘a person engaged in the business of carrying of goods of all persons who wish to use his
services; or
- a person engaged in the business of carrying passengers, whoever they may be, who wish to be
carried for the applicable fare’ (Downes, et al., 2006) A common carrier cannot refuse to offer
their services to a passenger who is in a fit state and can afford for the service fee. The impact of
Legislation and International conventions has reduced the differences between a common carrier
and a private carrier as they have to follow the law.
A problem recognised is what imposes a law to be put in place, Carrier by Air Act 1961, are
single set of rules which all, or most countries adopted in order to overcome the problems. It was
first established in 1929 at the Warsaw Convention ‘regulating in a uniform manner the
conditions of international transportation and the liability of the carriers.’ (Downes, et al., 2006),
and has been followed up since then in order to comply with the changing of demand; The
Hague Protocol 1955, The Montreal Agreement 1966 and Montreal Convention 1999.
Task 2
P2.1- Evaluation of the impacts of the principles of health, safety and security legislation on
the travel and tourism sector
The primary intention of the legislators is to regulate the development of tourism by introducing
unified criteria of practices of tourism by determining the rights and obligations of the persons
involved in the tourism industry. Employers and employees play an active role in the
maintaining the safety of the organization. The primary motive of health and safety regulations is
to make sure that the working environment is safe and free of harm. It is the employer’s duty
provide for the safety of employees from any personal injury. Under the tourism sector, the
country aims to provide the safe accommodation and such other services by setting out the duties
and liabilities of the travel providers and the destination authorities.

8
The Health and Safety at Work (HSWA 1974) sets out the regulations and its directives making
it mandatory for the employers to perform their duties towards the employees and the members
of the public.
Also, the Health and Safety Commission keeps the law under review and initiates research as and
when required. When a situation arises where the law is not functioning well it has the following
three options:
 Guidance: The HSC may seek guidance to make the people aware of the legislations and
to help them comply as well. Secondly, to provide the technical guidance with respect to
the provisions of the legislations.
 Approved Codes of Practice: These codes lay down the structure to practically comply
with the law. They have a categorical legal standing, as they are a part of the legislations.
The ACOP sets out the codes for hazardous materials and working practices when broken
may lead to employer’s liability on the grounds of breach of health and safety law.
 Regulations: It is the employer’s responsibility to safeguard the health and safety interests
of the employees. Under the Health and Safety Legislation, if an organization employs 5
or more staff a written code for health and safety must issued.
1. Induction: New employees are given the information
2. Ongoing: Existing employees are given training for the use of new skills on equipment.
3. Notices: issuing drill procedures and caution signs
4. Demonstrations: fire drills, evacuation drills
5. Handbook: publishing to the staff
6. Advice: regular advice sessions by the health and safety officers
7. Representative: developing a role of health and safety representative
P2.2- Analysing legislation that relates to equality
Equality states that everyone shall be treated equally. The tourism industry legislations instruct
the tourism providers to treat everyone making access to their goods, services irrespective of
their age, gender, race or disability.

9
The Equality Act of 2010 regulates the equal treatment of the citizens and employees by
simplifying law while eliminating inconsistencies. It is a combination of acts such as Equal Pay
Act, 1970; Sex Discrimination Act, 1975; Race Relations Act, 1976; Disability Discrimination
Act, 1995; Employment Equality (Religion or Belief) Regulations, 2003; Employment Equality
(Sexual Orientation) Regulations, 2003; Employment Equality (Age) Regulations, 2006;
Equality Act, 2006; Equality Act (Sexual Orientation) Regulations, 2007.
The Sex Discrimination Act, 1975, protected the interests of men and women from
discrimination on the grounds of sex or marriage concerned with employment, training,
education, and harassment. The Race Discrimination Act, 1976 was established to prevent
discrimination on the grounds of race, colour, nationality, ethnicity, and national origin. The
Disability Discrimination Act, 2005 made it unlawful for the operators to discriminate on the
basis of a disability.
The different kinds of discrimination recognized under the aforementioned legislations are as
follows:
1. Direct: When another person according to the standards of the law treats a person
unequally.
2. Indirect: When a group of persons is mistreated or kept from providing a certain facility
3. Perceptive: Initiated from perceptions of the applicator of standards whereby the person
is discriminated for having or not having of a distinct character.
4. Harassment: When the person is a victim of an unwanted behaviour on explicit denial. It
may be ac client or a supplier or a contractor, which is regarded as third party harassment.
5. Disability: When a person is discriminated for possessing a dysfunctional body that can’t
be fixed by regular treatments or lack of means, it is regarded as discrimination on the
basis of a disability.
To serve the discriminated people on the basis of employment an Employment Tribunal has been
set up to claim remedies such as compensation, retention, on the basis of discrimination from
disability or harassment. If a person faces a discrimination during the usual course of his tour
that would make him the affected party to which he would have the above mentioned remedies.
As an essential element of UK labor law it is illegal to distinguish adjacent to an individual since
they have one of the "secluded individualities", which are- age, sex relocation, disability,
matrimony as well as social affiliation, race, religious conviction or faith, gender, along with
sexual orientation. The major law is the Equality Act 2010, which prohibits favoritism in
admission to schooling, civil services, personal supplies as well as services or principles over and
above occupation. (Eyster and Roos, 2009)

10
Favoritism is illegal when a manager is employing a candidate, in the provisions as well as
circumstances of agreement that are presented, in taking an assessment to discharge an
employee, or any other type of disadvantage. Disability varies from other confined features in
that managers are under an optimistic responsibility to create sensible changes to their place of
work to lodge the requirements of handicapped employees. (McWilliams et al., 2001)
For age, faith, sex, race as well as religion there is usually no constructive compulsion to endorse
fairness, as well as optimistic favoritism is normally restricted. Any discharge owing to
favoritism is mechanically unjust as well as enables an individual to complain under the
Employment Rights Act 1996 section 94 no issue how much time they are providing service to
that company. (Eyster and Roos, 2009)
In hotel industry while appointing new recruits for the company the following acts should be
taken into consideration.
 Gender Discrimination Act 1975
 Race relationships Act 1976
 Disability bias Act 1995
 Employment Rights Act 1996
Task 3
P3.1- Explanation to contract legislation in relation to travel and tourism customers
A contract may be defined as a legal relationship between two or more parties for the goods or
services in exchange of consideration that is enforceable by law. Every travel company has a
binding contract with the consumer setting out the details of payment and services. Every travel
contract has a certain terms and conditions attached to it, such as place of destination, arrival,
departure, duration and cost of stay. On failure to communicate the set out conditions the

11
consumer may withdraw the contract at any time. Following are the standard elements relevant
to any contract:
 Offer: It is a statement to inform that said offer is ready to be accepted by the offeree. It is
made by the offeror to the offeree. It shall have the presence of two parties and a
condition to accept the offer. For example, staying at a hotel.
 Acceptance: Whereby the offeree is ready to accept the offer been made. In a holiday
contract it would amount to purchasing the product after a detailed discussion with the
travel agent.
 Consideration: for a contract to be valid a certain amount of consideration is required to
complete the acceptance. Without a consideration any contract would just be an
agreement not binding by law. Under a holiday contract the charges of the holiday by the
travel agent would be regarded as the consideration.
 Capacity: It refers to the capability to enter into a legal contract. The legislation defines
capacity as to possess majority of age, soundness of min, intent free of any duress. Under
a holiday contract it is an important aspect, as it requires the consumer to declare he is at
least 18 years of age.
 Certainty: The rules and terms of the contract shall be clear and common to both the
parties unless the contract would not be valid. Such as, miscommunication regarding the
staying preferences at a hotel.
Contracts of supply of goods means that the consumers may expect a reasonable state of goods
or services provided with care and skill. When a contract is made for accommodation, the hotel
room shall be of decent condition abiding by the cleanliness standards of the health and safety
laws. A holiday contract has such conditions as follows:
 Agreement between the customer and the agent
 Details of the holiday under the brochure, advertisement or website photos.
 Personal Preferences of the customer
 Consumer regulations
 Terms common between the two parties such as,
1. Name/place of stay for the duration of holiday
2. Destination
3. Express and implied terms

12
4. Amount of consideration
5. Other factors relevant to the destination
Law of contract in the travel and tourism sector has made the travelling safer and easier for the
tourists. They can now make a relationship of belief and trust with one another through the law
of contracts.
P3.2- Explanation to consumer protection legislation in relation to travel and tourism
customers
The consumer protection legislation aims to protect the rights and interests of the consumers
from being violated at the hands of business organizations and travel agents. The Trade
Description Act of 1968 prohibits the false or misleading indicator of prices of goods, services,
accommodation and other related services. [Brotherton, (2008)] It sets out the responsibility of
the Trading Standards Officers to check for the following:
 Application of false trade description by the provider
 Supply or offer of supply to which false trade description has been implied
 Making false statements about the provisions of any services, facilities or
accommodation.
If the services in the holiday travel are not provided by the tour operator accordingly, the clients
can do the followings-
 The Package tour policy can be utilized to help the clients in making claims against travel
workers.
 If the customers are discontented with the package of holiday tour, they can take into
consideration the travel law to get their rights.
 According to rule 4 no tour operators can provide clients with deceptive information.

13
 This is broader than only booklet information - none of the expressive fabric should be
ambiguous.
 If it's deceptive the operator or the company is in break of the rules as well as may be
accountable to the customers for any failure.
The travel operator is lawfully accountable for its dealers. This denotes that the clients can
follow any grievances concerning rudiments reserved as element of a conventional package
straightly with the trip operator. (Stephen, 2009)
The Consumer Protection Act of 1987 lays down the rights of the consumers and the duty of the
providing party. Such as manufacturer has a legal responsibility to mention the relevant
information with respect to the product as mentioned by the health and safety laws of the
country. It makes provision for the issues like, fraud, unfair business practices and product
liability. The regulation helps in:
 Abolishing the supply sub standards goods
 Establishing product liability
 Establishing legal authorities
 Prohibiting unlawful price indications
The above-mentioned legislations have been clubbed into one legislation called the Consumer
Protection from Unfair Trading Regulations 2008 (CPR). The consumer protection under the
Travel and Tourism industry is in the following contexts:
 Authenticity of prices and service charges
 Surcharge applicable to the payment made via cards
 Prices of rooms made available
 Included services at the time of renting the room
 Price disclosure at the bars.
 Charges for the minibar
 Other material information such as route preferences, swimming pools, gyms and such
other things.
The Package Travel Regulations of 1992 assure the miscommunication shall be corrected at the
end of the service provider on making the necessary arrangements. It explicitly provides the

14
minimum requirement for a contract to be a holiday contract. In order to be valid it must include
two or more facilities such as accommodation, transport or other tourist services.
Also, the organizer for the air travel requires the Aviation Travel Organizer’s License whereby
the consumers are financially protected either by way of insurance, bonding or trade account. It
has been modified to include disclosure of authentic information, extend the applicability of
flight-plus holidays feature and to provide a set of standardized by-laws.
Task 4
P4.1- The ethical dilemmas faced by the travel and tourism sector
The travel agency may have to face unethical competition i.e. extremely low prices. The
company can overcome these issues by creating a code of ethics that will enable it to act in
harmony with host countries and achieve competitive advantage (Holden, 2003).
The country will provide, prior to travelling, all information regarding the country that they will
visit as well as to any information regarding safety and health risks. Furthermore, the company
will encourage them to respect the local environment and avoid any actions that will be against
the law. Safeguarding the natural environment of the countries will be top in the code of ethics of
the company.The company should also try to distribute holidays in such a way so as tourist flow
would be smoothed and the environment will not be further burdened. Furthermore, tourist
activities planned by the company will respect the ecosystem. The company will, in cooperation
with local authorities, take care of health protection and security of its clients.
In addition, the company will respect the spiritual needs of its clients and allow them to practice
their religions.
Research indicates that the main areas of dilemmas that directly affect the tourism industry are
that of bribery, corruption, gender and racial discrimination, sexual harassment, harming natural
resources and selling unhealthy food. Corruption is the misuse of authority to for a personal
motive. It is a criminal activity and forbidden under the law. It includes, bribery, extortion,
appropriating goods, embezzlement and such other financial misconduct.
Several Countries promote a legislation governing the women’s right to work, providing equal
opportunity. A recent study for the European Union states that the European women have been
found to be discriminating in a workplace after the enactment of the Equal Treatment of Men and
Women Act (ETA).

15
Another unfortunate finding is the employment of child labour as helpers, cleaners, sales
representatives and the likes in the developing countries. The unemployment conditions and
increasing level of poverty the children are forced to earn before they can recognize the law.
Child trafficking, molestation and pornography are a common aspect that has been recognized as
illegal by the UN.
P4.2- Corporate Social Responsibility
Corporate Social Responsibility is a management concept whereby companies integrate social
and environmental concerns in their business operations and interactions with their stakeholders.
CSR is generally understood as being the way through which a company achieves a balance of
economic, environmental and social imperatives while at the same time addressing the
expectations of shareholders and stakeholders. The concept of CSR is underpinned by the idea
that corporations can no longer act as isolated economic entities operating in detachment from
broader society. Traditional views about competitiveness, survival and profitability are being
swept away.
I choose to analyze the corporate social responsibility (CSR) policy of British Airways.
British Airways, often shortened to BA, is the flag carrier airline of the United Kingdom and its
largest airline based on fleet size, international flights and international destinations. When
measured by passengers carried it is second-largest in Britain, behind easyJet. The airline is
based in Waterside near its main hub at London Heathrow Airport.British Airways airline
network generates economic value by meeting the demand for business travel, by offering vital
arteries for trade and investment, as well as providing leisure travel opportunities for individuals
and families.
‘‘We are aware that our customers love to fly but have concerns about issues such as the impact
on the environment, on local communities and on their health while on board.
To ensure we address these issues and grow in a sustainable manner while respecting the world
we live in, we have developed One Destination, our Corporate Responsibility programme.

16
Today British Airways is a leaner and better managed business. That’s because as we have
reduced our costs we have also taken action to strengthen our governance structures and to
increase accountability. We will continue to look for opportunities to manage our costs and our
operations more efficiently and more effectively.
One Destination is our commitment to grow our airline in a responsible way towards the
environment, local communities, partner organisations and individuals.’’- stated by the British
Airways.
There are several reasons why British Airways chose to engage in CSR. The first is because it is
a tool to help achieve the company's long term strategic goals in providing growth opportunities
around Heathrow airport. Secondly, improving business efficiency and reducing costs through
waste and energy programmes provided a strong business case for CSR. The company also
thought CSR could help them with risk management by identifying risks to health, safety and
environment that could hinder its opportunity to attract investors and grow the business. Lastly,
it recognised that it needed to act to enhance its corporate reputation, and customer feedback
(both corporate and from the general public) revealed that they expected British Airways 'to do
the right thing'.
CSR policy of British Airways:
Social perspective
British Airways offer support in the form of funding, free flights, excess baggage, merchandise,
cargo space and fundraising events. Our priorities for support are
Education and Youth Development, Supporting our Colleagues, Environment, Sustainable
Tourism and Heritage. The Community and Conservation started in 1984; they provide these
projects in and around the world.
Many of BA staffs are involved in Charity work in and abroad as the part of the management
they support their staffs in their charitable work.
Few charity services mentioned below.
1) The BA community volunteering awards.
2) BA giving scheme.

17
3) BA fun runs for Cancer research UK.
4) Action for street children volunteer programme.
Change for Good is promoted by onboard announcements and the showing of an onboard video.
There are nearly 2,400 British Airways cabin crew members who co-ordinate the onboard
collections from our customers. There are also collection points across British Airways offices so
our colleagues can also donate to the programme.
E.g.: UNICEF.
Environmental perspective
BA was the first airline to report to the Environmental performance. This can be called one of
the strategies of BA. They help in minimizing the cost travel more effectively. They minimize
their impact through the latest technology including airframes, engines and alternative fuels.To
achieve this strategy they have developed a Comprehensive programme,
Climate change - there overall strategy is to ensure we fully contribute our share of global carbon
dioxide emission reductions by 2050.
Waste - there focus on reducing, reusing, recycling and responsible disposal of their waste
Noise - reducing our impact on local communities around the airports they serve.
Air quality - improving air quality for community's around the air ports they serve.
Conclusion
This assignment offers a summary of tendencies as well as factors, discovers their moral
measurements, as well as recognizes pertinent policies to arrange public managers to cope up
suitably with these issues. The legislation of tourism instructs the tourism providers to treat
everyone the same regardless of their age, gender, race, sexual orientation, disability, religion or
belief. Also, that the decision-making is influenced depending on the ethical dilemma faced and

18
the ethics applied to a given situation. Ethics in question could be business ethics, marketing
ethics, accounting ethics. And the decision-making in turn depends on knowledge of all these
spheres of ethics and dilemmas. Sustainable Development is a crucial aspect for an organization
to grow that could be facilitated by performing the Corporate Social Responsibility to assure a
growth free from hindrances. British Airways use the approach of CSR They truly believes now
they have all the vital elements in place to deliver their overall vision of becoming the world's
most responsible airline. Any agency has to be an ethical business and implement specific CSR
programs to achieve maximum efficiency and enhance its brand.
References:
http://www.businessrespect.net/news.php?CompanyID=462
Shamir R., 2011. “Socially Responsible Private Regulation: World Culture or World- Capitalism? Law and Society
Review”.
gov.uk.(2000). Transport Act 2000. Available: http://www.legislation.gov.uk/ukpga/2000/38/section/2. Last
accessed 11/Mar/2015.
EUlegislation.(2000). Transport. Available:http://europa.eu/legislation_summaries/transport/index_en.htm.
Last accessed 12/Mar/2015.
Legislation.gov.uk. (2000). Part II Local transport Local transport plans and bus strategies. Available:
http://www.legislation.gov.uk/ukpga/2000/38/part/II. Last accessed13/Mar/2015.
Jeffries and Banks., 2010. “Understanding Hospitality Law”. Fourth Edition.
http://www.ukessays.co.uk/essays/tourism/tourism-and-tourism-industry.php

19
Willmott L., Christensen S., Butler D., and Dixon B., 2009. “Contract Law”. Third Edition. Oxford UniversityPress:
North Melbourne.
McWilliams., Abagail., Siegel., and Donald., 2001. "Corporate social responsibility: A theory of the firm
perspective". Academy ofManagement Review 26: pp.117–127.
Koffman L., MacDonald E., 2007. “The Law of Contract”. Oxford UniversityPress: London.
http://travelandtourismlegalframework.blogspot.com/
http://www.lawteacher.net/free-law-essays/travel-law/law-for-travel-and-tourism-industry.php

Assignment on legislations and ethics in travel and tourism

Recommended

Recommended

More Related Content

What's hot

What's hot (13)

Viewers also liked

Viewers also liked (20)

Similar to Assignment on legislations and ethics in travel and tourism

Similar to Assignment on legislations and ethics in travel and tourism (20)

Recently uploaded

Recently uploaded (20)

Assignment on legislations and ethics in travel and tourism