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Assessment Activity - Mastering Teacher Leadership, Part 3
Review the case study Mastering Teacher Leadership
Answer question:
· Prepare a preliminary analysis plan for this study.
· Which variables do you want frequencies on? Why?
· Which variables do you want to cross-tabulate? Why?
Word count: 25 – 50 each
Business Research Methods, 11e, Cooper/Schindler
1
>cases
>Abstract
>Background
Mastering Teacher Leadership
This case is about a multistage, communication study of
teachers by Wittenberg
University’s Department of Education to determine the viability
of starting a
Master of Education program for Ohio-certified teachers
working within school
districts serving a five-county area. www.wittenberg.edu
Ohio legislators recently implemented new standards for those
wishing to teach
within Ohio’s public and private schools. Teachers certified to
teach in Ohio in 2002
or later will need to complete a master’s degree before
obtaining their second licen-
sure renewal. New teachers, therefore, will have a five- to
seven-year window to
complete the master’s degree after their initial licensure to
teach.
Historically, teachers have looked to graduate level courses to
fulfill their
professional development requirements. According to the newly
passed Ohio De-
partment of Education Teacher Certification Standards, for the
first time all profes-
sional development activities must be tied to professional
development plans cus-
tomized by local school district goals. All such plans will be
approved and moni-
tored by Local Professional Development Committees. These
LPDCs will look
favorably on courses that fit local goals, which are increasingly
motivated by student
performance variances on standardized tests.
Wittenberg University is primarily a resident campus of 2,000
students affili-
ated with the Lutheran Church in America. Located in central
Ohio, Wittenberg is a
comprehensive liberal arts institution with professional
programs in education, busi-
ness management, pre-med, and pre-law. It has been training
teachers for more
than 150 years and has earned a reputation for producing
exceptional teachers for
K–12 programs. This high quality, as perceived by local
teachers who supervise
Wittenberg undergraduate field teaching experiences, is
expected to be Wittenberg’s
greatest asset in pursuing the development of a master’s
program.
Wittenberg, historically, has not offered a graduate degree in
education, but
it has offered graduate degrees in its nationally recognized
music program and, until
the mid-1980s, in its theology program. Wittenberg sees the
change in Ohio Teacher
Certification Standards as an opportunity for its Center for
Professional Develop-
ment (WittCPD), a program of professional development
courses designed to fulfill
the continuing education requirements of teachers in the area.
Central Ohio is rich with high quality universities. Within a 30-
minute drive
of Wittenberg’s campus, undergraduate teacher education
programs can be found
at Wright State University (WSU), the University of Dayton
(UD), Urbana College,
Used with permission of
Pamela S. Schindler
©2001.
Business Research Methods, 11e, Cooper/Schindler
2
Cedarville College, Wilberforce University, and Central State
University. WSU and
UD currently offer Master of Arts degrees in teaching. WSU
offers continuing edu-
cation programs that fulfill professional development programs.
Increased turnover is also expected to be a motivating factor
contributing to
increased enrollment in university development programs.
Ohio’s schoolteacher turn-
over is expected to increase due to the aging of the teacher
population, incentive
buyout programs designed to encourage aging teachers to retire,
and the need to
hire experienced teachers in the hard-to-fill math and science
areas. With an aver-
age 15 years teaching experience, Clark County schools have
more than 900 certi-
fied staff and hire 50–60 new teachers each year. Springfield
City schools have
more than 800 certified staff and hired 119 teachers in 1997, 99
in 1998, and 118 in
1999.
The faculty of the education department, in concert with
university adminis-
trators, conducted a brainstorming session in early fall 1998 to
identify university
resources that might contribute to a master’s program in
education. This was fol-
lowed by a retreat with an Ohio Department of Education
consultant, who reiter-
ated the advantages of a liberal arts-based program in the
ongoing preparation of
K–12 teachers.
To further explore the opportunity for offering a Master of Arts
degree in
Classroom Leadership, WittCPD conducted three focus groups:
two with Spring-
field City district teachers and one with local school
superintendents. Both groups
were positive about the likelihood of a program customized to
the needs of the
various local school districts. Additionally, they provided
direction for the desired
content and orientation of an effective program. Such a program
would need to:
• Deal with the diverse cognitive and social needs of students.
• Emphasize technological literacy for both teachers and
students.
• Emphasize both program and classroom assessment by
providing a sound
research foundation for both curriculum and instruction.
• Address classroom management issues of student social skills,
moral edu-
cation, and discipline.
• Provide a framework for teachers to learn to collaborate with
other teach-
ers and with community professionals.
In the spring of 1999, Education faculty associated with the
WittCPD drafted
a market survey and mailed it to 2,000 practicing teachers in a
four-county area.
Each of the 1,600 teachers in Clark County, Wittenberg’s home
county, received a
questionnaire, with the remaining 400 surveys delivered to a
systematic sample teaching
in the outlying counties of Green, Montgomery, and Champaign.
By September 1,
1999, 763 teachers had returned their surveys (31.8 percent
response), of which
53.8 percent of respondents had completed or were enrolled in
degree programs
beyond the bachelor’s level.
>Research
Mastering Teacher Leadership
Business Research Methods, 11e, Cooper/Schindler
3
Out of 763 teachers, 21.2 percent said they definitely would
enroll, with an addi-
tional 57.7 percent who might enroll, citing professional
requirements, professional
advancement, or keeping their certification as the three primary
reasons for enroll-
ing. Those who expressed a lack of interest in a Master of Arts
program at Wittenberg
claimed as three obstacles the anticipated high cost, their
holding a current master’s
degree, or family responsibilities.
In order for the Wittenberg Board of Directors to approve
offering of the
new degree program, the program needs to continue the liberal
arts tradition and
strengthen the undergraduate teacher education program, as high
quality under-
graduate education is seen as part of Wittenberg’s primary
mission. Additionally,
new academic initiatives such as the one proposed are
increasingly asked by the
board to reach break-even within their first operating year.
>Initial Results
Dr. Robert Welker, Director, Wittenberg Center for Professional
Development, provided the data and
survey instrument to the authors in November 1999. Used with
permission of Pamela S. Schindler and
Donald R. Cooper, Business Research Methods, 7e, Burr Ridge,
IL: McGraw-Hill, © 2001.
>Source
>>>>>Discussion 1 Build the management-research question
hierarchy for this opportunity.
2 Evaluate the appropriateness of the exploratory stage of the
research de-
sign.
3 Evaluate the sampling strategy.
4 Evaluate the survey:
a In terms of structure, what is the quality of this instrument?
What improve-
ments would you make?
b In terms of measurement questions, are the chosen response
strategies
appropriate?
c Does this instrument meet the needs summarized in the
investigative ques-
tions noted in your management-research question hierarchy
(question 1
above)?
5 Prepare a preliminary analysis plan for this study. Which
variables do you
want frequencies on? Why? Which variables do you want to
cross-tabulate?
Why?
6 Analyze the data from this study on your CD (Excel 97 file
format: Witt Mas-
ters CPD.xls). With respect to creating a Master of Arts in
Classroom Lead-
ership program, what recommendation is supported by your data
analysis?
7 What role could GIS play in this analysis?
Mastering Teacher Leadership
Mastering Teacher_Leadership 4
Survey Cover Letter and Graduate Program Survey
February 22, 1999
Dear Colleague:
Wittenberg University is exploring the potential of a Master of
Arts program in education. In order for us to understand the
promise of such an effort, we are asking that you complete the
following survey. Our purpose is twofold. We would like
to understand your potential interest in a master’s program at
Wittenberg and in taking courses for graduate credit here.
Second, we would like to use the information you provide to
create a graduate program as receptive to the needs of
practicing teachers as possible.
Please complete the attached survey form and return it in the
postage-paid envelope provided by March 20, 1999.
Thank you for completing this survey and thank you for your
continued work with our community’s young people.
Regards,
Robert Welker, Ph.D.
Director
Wittenberg Center for Professional Development
1. Counting this year, how many years have you taught?
❒ 0–5 years ❒ 6–10 years ❒ 11–15 years ❒ 16–19 years ❒ 20
or more years
2. Professional responsibility and subject field. Check all that
apply.
Grade Level Subject Area
❒ Preschool to grade 3 ❒ Art ❒ Music
❒ Grade 4 to grade 8 ❒ Business/Economics ❒ PE/Health
❒ Grade 9 to 12 ❒ 0–5 years ❒ Social studies
❒ Special education ❒ 0–5 years ❒ Science
❒ Administration ❒ 0–5 years ❒ Other ____________________
❒ Other:
_______________________________________________
3. Highest level of education obtained. Please select one from
the list below.
❒ Less than a B.A./B.S. ❒ B.A./B.S.
❒ B.A./B.S. plus graduate work ❒ Currently in M.A./M.S.
program
❒ M.A./M.S. ❒ Ph.D. or currently enrolled in Ph.D. program.
❒ M.A./M.S. plus additional graduate work
If you are currently enrolled in a graduate program, which
college or university are you attending?
_____________________________________________________
___________________________________
4. Which of the following qualities are most important to you in
a graduate program? (Please rank the top three quali-
ties with “1” being of most importance, “2” being of next most
importance, etc.)
____ Reputation ____ Quality of instruction ____ Class size
____ Schedule flexibility ____ Closeness to home ____
Individual attention
____ Cost ____ Other
(continued)
Graduate Program Questionnaire
coo98706_cases.qxd 6/9/02 2:05 PM Page 723
5
Mastering_Teacher_Leadership
5. If costs were kept competitive, how likely would you be to
apply to a master’s degree program in education
at Wittenberg?
❒ Definitely would apply ❒ Might apply ❒ Would not apply
6. If costs were kept competitive, how likely would you be to
enroll in graduate courses at Wittenberg to enhance
skills without pursuing a master’s degree?
❒ Definitely would apply ❒ Might apply ❒ Would not apply
7. Please indicate the three most important reasons for your
interest in graduate education at Wittenberg, with “1”
being your most important reason, “2” your next most important
reason, etc.
____ Professional requirements ____ Increased employability
____ Professional advancement ____ Additional money
____ Personal satisfaction ____ Keep certification
____ Future requirement ____ Upgrade certification
____ Career change ____ Improving skills
Other:
_____________________________________________________
_________________________________
8. Please check the two most important reasons for your lack of
interest in graduate education at Wittenberg.
____ Cost ____ Live too far away
____ Family responsibilities ____ Too near retirement
____ Time to complete the degree ____ Lack of information
____ Professional commitments ____ Already have a master’s
degree
____ Enrolled in master’s program
Other:
_____________________________________________________
_________________________________
9. Please indicate from the list below which of the following
might be anticipated as an obstacle to your enrolling in a
master’s level or graduate class at Wittenberg.
____ Child/elder care ____ Travel
____ Financial need ____ Employment schedule
____ Family commitments
Other:
_____________________________________________________
_________________________________
10. What professional development areas most interest you?
Please rank the top three professional development areas
that interest you, with “1” being your area of strongest interest,
“2” being your area of next strongest interest, etc.
____ Enhancing subject matter knowledge ____ Teaching Arts
____ Using technology in the classroom ____ Teaching Social
Studies
____ Child development ____ Teaching English/Language Arts
____ Teaching reading/writing ____ Teaching Math
____ Specific learning disabilities ____ Teaching Science
____ Teacher leadership development ____ Urban social
backgrounds
____ Developing social skills in students ____ Moral and
character development
Other:
_____________________________________________________
_________________________________
(continued)
coo98706_cases.qxd 6/9/02 2:05 PM Page 724
“Do you know if the post office accepts checks?” asks Audrey,
the business manager at
the Chevron station.
“Couldn’t say,” Jason replies.
“Because I am going to spend a fortune on stamps and I don’t
want to carry a lot of
cash down there.” She waved a thick folio of three-up mailing
labels. “I’ve got to sur-
vey our customers. Our banker insists. You know that new loan
officer? The MBA? The
one named Jasmine, who calls herself ‘Jazz’?” We asked her for
$50,000 so we can
open at 5 A.M. and stay open until midnight—we have to put up
a fence and some
shrubbery, so as not to disturb the apartments in back, and
install two new bays—and
she told us to survey our customers to find out if many of them
are retirees who go to
bed early and wake up late and wouldn’t use our service. And
find out when the others
leave for work in the morning and come home at night.”
“So you have to do a survey.”
“Yes. Three or four questions, maybe—nothing complicated.
Like the two I men-
tioned and ‘How long have you been our customer?’”
“How many years have you been our customer,” Jason
murmured reflexively.
“Oh, yeah, right. More precise, isn’t it?” Audrey said. “But the
point is, do you
know what it costs to write to 1,000 customers?”
He crunches the numbers in his head. Postage to send out the
survey. Postage pre-
paid to have it mailed back. Paper and printing. One envelope
outbound and one
inbound. Stuffing the outbound and opening and coding the
inbound. “Minimum of
$1.50 a survey,” he says, “if your kids do the stuffing and
opening and encoding. Maybe
more. You generate labels from your computer, so you don’t
pay for labels, which saves
a mint, maybe 25 cents a name.”
Mastering_Teacher_Leadership
6
11. How far would you have to drive to attend WU?
❒ under 10 minutes ❒ 10–20 minutes ❒ 21–30 minutes
❒ 31–45 minutes ❒ 46–60 minutes ❒ more than 60 minutes
12. When during the year would you be able to take graduate
courses? (Check all that apply.)
❒ Fall (Aug.–Dec.) ❒ Spring (Jan.–April) ❒ Summer (May–
July)
13. Which day and time scheduling option below most appeals
to you?
❒ Fall through spring: Day (8:00 AM–4:00 PM)
❒ Fall through spring: Late afternoon (4:00 PM–6:00 PM)
❒ Fall through spring: Evening (6:00 PM–10:00 PM)
❒ Fall through spring: Saturday
❒ Summer day (8:00 AM–4:00 PM)
❒ Summer evening: (6:00 PM–10:00 PM)
If you would like to receive more information about graduate
progamming in education at WU, please add your name
and mailing address below.
Name:
_____________________________________________________
_____________________________________
Address:
_____________________________________________________
___________________________________
Thank you for your time and assistance. Please return the
survey in the postage-paid envelope by March 20.
coo98706_cases.qxd 6/9/02 2:05 PM Page 725

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  • 1. Assessment Activity - Mastering Teacher Leadership, Part 3 Review the case study Mastering Teacher Leadership Answer question: · Prepare a preliminary analysis plan for this study. · Which variables do you want frequencies on? Why? · Which variables do you want to cross-tabulate? Why? Word count: 25 – 50 each Business Research Methods, 11e, Cooper/Schindler 1 >cases >Abstract >Background Mastering Teacher Leadership This case is about a multistage, communication study of teachers by Wittenberg University’s Department of Education to determine the viability of starting a Master of Education program for Ohio-certified teachers working within school districts serving a five-county area. www.wittenberg.edu Ohio legislators recently implemented new standards for those
  • 2. wishing to teach within Ohio’s public and private schools. Teachers certified to teach in Ohio in 2002 or later will need to complete a master’s degree before obtaining their second licen- sure renewal. New teachers, therefore, will have a five- to seven-year window to complete the master’s degree after their initial licensure to teach. Historically, teachers have looked to graduate level courses to fulfill their professional development requirements. According to the newly passed Ohio De- partment of Education Teacher Certification Standards, for the first time all profes- sional development activities must be tied to professional development plans cus- tomized by local school district goals. All such plans will be approved and moni- tored by Local Professional Development Committees. These LPDCs will look favorably on courses that fit local goals, which are increasingly motivated by student performance variances on standardized tests. Wittenberg University is primarily a resident campus of 2,000 students affili- ated with the Lutheran Church in America. Located in central Ohio, Wittenberg is a comprehensive liberal arts institution with professional programs in education, busi- ness management, pre-med, and pre-law. It has been training teachers for more than 150 years and has earned a reputation for producing exceptional teachers for
  • 3. K–12 programs. This high quality, as perceived by local teachers who supervise Wittenberg undergraduate field teaching experiences, is expected to be Wittenberg’s greatest asset in pursuing the development of a master’s program. Wittenberg, historically, has not offered a graduate degree in education, but it has offered graduate degrees in its nationally recognized music program and, until the mid-1980s, in its theology program. Wittenberg sees the change in Ohio Teacher Certification Standards as an opportunity for its Center for Professional Develop- ment (WittCPD), a program of professional development courses designed to fulfill the continuing education requirements of teachers in the area. Central Ohio is rich with high quality universities. Within a 30- minute drive of Wittenberg’s campus, undergraduate teacher education programs can be found at Wright State University (WSU), the University of Dayton (UD), Urbana College, Used with permission of Pamela S. Schindler ©2001. Business Research Methods, 11e, Cooper/Schindler 2
  • 4. Cedarville College, Wilberforce University, and Central State University. WSU and UD currently offer Master of Arts degrees in teaching. WSU offers continuing edu- cation programs that fulfill professional development programs. Increased turnover is also expected to be a motivating factor contributing to increased enrollment in university development programs. Ohio’s schoolteacher turn- over is expected to increase due to the aging of the teacher population, incentive buyout programs designed to encourage aging teachers to retire, and the need to hire experienced teachers in the hard-to-fill math and science areas. With an aver- age 15 years teaching experience, Clark County schools have more than 900 certi- fied staff and hire 50–60 new teachers each year. Springfield City schools have more than 800 certified staff and hired 119 teachers in 1997, 99 in 1998, and 118 in 1999. The faculty of the education department, in concert with university adminis- trators, conducted a brainstorming session in early fall 1998 to identify university resources that might contribute to a master’s program in education. This was fol- lowed by a retreat with an Ohio Department of Education consultant, who reiter- ated the advantages of a liberal arts-based program in the ongoing preparation of K–12 teachers.
  • 5. To further explore the opportunity for offering a Master of Arts degree in Classroom Leadership, WittCPD conducted three focus groups: two with Spring- field City district teachers and one with local school superintendents. Both groups were positive about the likelihood of a program customized to the needs of the various local school districts. Additionally, they provided direction for the desired content and orientation of an effective program. Such a program would need to: • Deal with the diverse cognitive and social needs of students. • Emphasize technological literacy for both teachers and students. • Emphasize both program and classroom assessment by providing a sound research foundation for both curriculum and instruction. • Address classroom management issues of student social skills, moral edu- cation, and discipline. • Provide a framework for teachers to learn to collaborate with other teach- ers and with community professionals. In the spring of 1999, Education faculty associated with the WittCPD drafted a market survey and mailed it to 2,000 practicing teachers in a four-county area. Each of the 1,600 teachers in Clark County, Wittenberg’s home county, received a questionnaire, with the remaining 400 surveys delivered to a
  • 6. systematic sample teaching in the outlying counties of Green, Montgomery, and Champaign. By September 1, 1999, 763 teachers had returned their surveys (31.8 percent response), of which 53.8 percent of respondents had completed or were enrolled in degree programs beyond the bachelor’s level. >Research Mastering Teacher Leadership Business Research Methods, 11e, Cooper/Schindler 3 Out of 763 teachers, 21.2 percent said they definitely would enroll, with an addi- tional 57.7 percent who might enroll, citing professional requirements, professional advancement, or keeping their certification as the three primary reasons for enroll- ing. Those who expressed a lack of interest in a Master of Arts program at Wittenberg claimed as three obstacles the anticipated high cost, their holding a current master’s degree, or family responsibilities. In order for the Wittenberg Board of Directors to approve offering of the new degree program, the program needs to continue the liberal arts tradition and strengthen the undergraduate teacher education program, as high
  • 7. quality under- graduate education is seen as part of Wittenberg’s primary mission. Additionally, new academic initiatives such as the one proposed are increasingly asked by the board to reach break-even within their first operating year. >Initial Results Dr. Robert Welker, Director, Wittenberg Center for Professional Development, provided the data and survey instrument to the authors in November 1999. Used with permission of Pamela S. Schindler and Donald R. Cooper, Business Research Methods, 7e, Burr Ridge, IL: McGraw-Hill, © 2001. >Source >>>>>Discussion 1 Build the management-research question hierarchy for this opportunity. 2 Evaluate the appropriateness of the exploratory stage of the research de- sign. 3 Evaluate the sampling strategy. 4 Evaluate the survey: a In terms of structure, what is the quality of this instrument? What improve- ments would you make? b In terms of measurement questions, are the chosen response strategies appropriate? c Does this instrument meet the needs summarized in the investigative ques-
  • 8. tions noted in your management-research question hierarchy (question 1 above)? 5 Prepare a preliminary analysis plan for this study. Which variables do you want frequencies on? Why? Which variables do you want to cross-tabulate? Why? 6 Analyze the data from this study on your CD (Excel 97 file format: Witt Mas- ters CPD.xls). With respect to creating a Master of Arts in Classroom Lead- ership program, what recommendation is supported by your data analysis? 7 What role could GIS play in this analysis? Mastering Teacher Leadership Mastering Teacher_Leadership 4 Survey Cover Letter and Graduate Program Survey February 22, 1999 Dear Colleague: Wittenberg University is exploring the potential of a Master of Arts program in education. In order for us to understand the promise of such an effort, we are asking that you complete the following survey. Our purpose is twofold. We would like
  • 9. to understand your potential interest in a master’s program at Wittenberg and in taking courses for graduate credit here. Second, we would like to use the information you provide to create a graduate program as receptive to the needs of practicing teachers as possible. Please complete the attached survey form and return it in the postage-paid envelope provided by March 20, 1999. Thank you for completing this survey and thank you for your continued work with our community’s young people. Regards, Robert Welker, Ph.D. Director Wittenberg Center for Professional Development 1. Counting this year, how many years have you taught? ❒ 0–5 years ❒ 6–10 years ❒ 11–15 years ❒ 16–19 years ❒ 20 or more years 2. Professional responsibility and subject field. Check all that apply. Grade Level Subject Area ❒ Preschool to grade 3 ❒ Art ❒ Music ❒ Grade 4 to grade 8 ❒ Business/Economics ❒ PE/Health ❒ Grade 9 to 12 ❒ 0–5 years ❒ Social studies ❒ Special education ❒ 0–5 years ❒ Science
  • 10. ❒ Administration ❒ 0–5 years ❒ Other ____________________ ❒ Other: _______________________________________________ 3. Highest level of education obtained. Please select one from the list below. ❒ Less than a B.A./B.S. ❒ B.A./B.S. ❒ B.A./B.S. plus graduate work ❒ Currently in M.A./M.S. program ❒ M.A./M.S. ❒ Ph.D. or currently enrolled in Ph.D. program. ❒ M.A./M.S. plus additional graduate work If you are currently enrolled in a graduate program, which college or university are you attending? _____________________________________________________ ___________________________________ 4. Which of the following qualities are most important to you in a graduate program? (Please rank the top three quali- ties with “1” being of most importance, “2” being of next most importance, etc.) ____ Reputation ____ Quality of instruction ____ Class size ____ Schedule flexibility ____ Closeness to home ____ Individual attention ____ Cost ____ Other
  • 11. (continued) Graduate Program Questionnaire coo98706_cases.qxd 6/9/02 2:05 PM Page 723 5 Mastering_Teacher_Leadership 5. If costs were kept competitive, how likely would you be to apply to a master’s degree program in education at Wittenberg? ❒ Definitely would apply ❒ Might apply ❒ Would not apply 6. If costs were kept competitive, how likely would you be to enroll in graduate courses at Wittenberg to enhance skills without pursuing a master’s degree? ❒ Definitely would apply ❒ Might apply ❒ Would not apply 7. Please indicate the three most important reasons for your interest in graduate education at Wittenberg, with “1” being your most important reason, “2” your next most important reason, etc. ____ Professional requirements ____ Increased employability ____ Professional advancement ____ Additional money ____ Personal satisfaction ____ Keep certification ____ Future requirement ____ Upgrade certification
  • 12. ____ Career change ____ Improving skills Other: _____________________________________________________ _________________________________ 8. Please check the two most important reasons for your lack of interest in graduate education at Wittenberg. ____ Cost ____ Live too far away ____ Family responsibilities ____ Too near retirement ____ Time to complete the degree ____ Lack of information ____ Professional commitments ____ Already have a master’s degree ____ Enrolled in master’s program Other: _____________________________________________________ _________________________________ 9. Please indicate from the list below which of the following might be anticipated as an obstacle to your enrolling in a master’s level or graduate class at Wittenberg. ____ Child/elder care ____ Travel ____ Financial need ____ Employment schedule ____ Family commitments Other: _____________________________________________________
  • 13. _________________________________ 10. What professional development areas most interest you? Please rank the top three professional development areas that interest you, with “1” being your area of strongest interest, “2” being your area of next strongest interest, etc. ____ Enhancing subject matter knowledge ____ Teaching Arts ____ Using technology in the classroom ____ Teaching Social Studies ____ Child development ____ Teaching English/Language Arts ____ Teaching reading/writing ____ Teaching Math ____ Specific learning disabilities ____ Teaching Science ____ Teacher leadership development ____ Urban social backgrounds ____ Developing social skills in students ____ Moral and character development Other: _____________________________________________________ _________________________________ (continued) coo98706_cases.qxd 6/9/02 2:05 PM Page 724 “Do you know if the post office accepts checks?” asks Audrey, the business manager at
  • 14. the Chevron station. “Couldn’t say,” Jason replies. “Because I am going to spend a fortune on stamps and I don’t want to carry a lot of cash down there.” She waved a thick folio of three-up mailing labels. “I’ve got to sur- vey our customers. Our banker insists. You know that new loan officer? The MBA? The one named Jasmine, who calls herself ‘Jazz’?” We asked her for $50,000 so we can open at 5 A.M. and stay open until midnight—we have to put up a fence and some shrubbery, so as not to disturb the apartments in back, and install two new bays—and she told us to survey our customers to find out if many of them are retirees who go to bed early and wake up late and wouldn’t use our service. And find out when the others leave for work in the morning and come home at night.” “So you have to do a survey.” “Yes. Three or four questions, maybe—nothing complicated. Like the two I men- tioned and ‘How long have you been our customer?’” “How many years have you been our customer,” Jason murmured reflexively. “Oh, yeah, right. More precise, isn’t it?” Audrey said. “But the point is, do you know what it costs to write to 1,000 customers?” He crunches the numbers in his head. Postage to send out the survey. Postage pre-
  • 15. paid to have it mailed back. Paper and printing. One envelope outbound and one inbound. Stuffing the outbound and opening and coding the inbound. “Minimum of $1.50 a survey,” he says, “if your kids do the stuffing and opening and encoding. Maybe more. You generate labels from your computer, so you don’t pay for labels, which saves a mint, maybe 25 cents a name.” Mastering_Teacher_Leadership 6 11. How far would you have to drive to attend WU? ❒ under 10 minutes ❒ 10–20 minutes ❒ 21–30 minutes ❒ 31–45 minutes ❒ 46–60 minutes ❒ more than 60 minutes 12. When during the year would you be able to take graduate courses? (Check all that apply.) ❒ Fall (Aug.–Dec.) ❒ Spring (Jan.–April) ❒ Summer (May– July) 13. Which day and time scheduling option below most appeals to you? ❒ Fall through spring: Day (8:00 AM–4:00 PM) ❒ Fall through spring: Late afternoon (4:00 PM–6:00 PM) ❒ Fall through spring: Evening (6:00 PM–10:00 PM) ❒ Fall through spring: Saturday
  • 16. ❒ Summer day (8:00 AM–4:00 PM) ❒ Summer evening: (6:00 PM–10:00 PM) If you would like to receive more information about graduate progamming in education at WU, please add your name and mailing address below. Name: _____________________________________________________ _____________________________________ Address: _____________________________________________________ ___________________________________ Thank you for your time and assistance. Please return the survey in the postage-paid envelope by March 20. coo98706_cases.qxd 6/9/02 2:05 PM Page 725