1. 1 | P a g e
ASHLYNN LIM XIN JIE
38-5 Jalan Arab, Muar, Johor 84000 | +60149305593 | ashlynnlim90@gmail.com
CAREER OBJECTIVE
I am currently working as the Team Leader of Trade Exception Resolution Management for Financial
Market instruments such as Foreign Exchange and Money Market. In this role, I am managing the global
trade exception cases for FX and MM in three continents namely; South East Asia, Africa and the Middle
East, in which I am monitoring system interface failure trades and provide instant resolution to ensure
agreement between client and the bank delivered as promised.
As a banking and finance graduate, I hope I could have the opportunity to build my career in banking and
finance industries. I am at a point in my career where I am ready to take a new challenge and cultivate new
skills.
SKILLS
 Interpersonal skills - I am able to get along well with colleagues and accept supervision 
 Flexible - I am willing to try new things, interested in facing challenges and prepare to travel
anytime 
 Customer services - I am able to communicate effectively to satisfy customer needs 
 Willing to learn - I am dedicated to my assign job or task, adaptable to new environment, fast learner
and a good a team member. 
PROFESSIONAL EXPERIENCE
Team Leader of Trade Exception Resolution Management - Standard Chartered
Bank October 2015 to Date
 Support the global Foreign Exchange/ Money Market business traded in Front-End systems
such as Murex, Straight2Bank Exchange, FEDS, Razor, OPICS and handling of exception
management. 
 Perform UAT test on Front-End Dealing Systems for new Straight-Through-Process (STP)
booking model to ensure the trades dealt through external platform can be feed downstream
without exception. 
 Ensure all queries and request from Front, Middle, Back office and relevant stakeholder are
responded in a timely manner. 
 Contribute in building new reconciliation systems between upstream and downstream
interfaced trades in order to have a more productive and accurate reconciliation environment
for Front and Middle office.
 Participate in process migration projects in Middle office FX/MM activities for countries
such as Dubai, Qatar, Oman, Bahrain, Hong Kong, and all Africa countries. 
 Participate in system migration projects such as Front-End Dealing System (FEDS) to Razor
by reviewing test cases with Business Projects Managers and responsible to ensure all test
cases can be successfully implement in Razor. 

2. 2 | P a g e
Senior Global Operations Officer - Standard Chartered Bank
June 2014 to October 2015
 Interact with Front, Middle, Technology or other Operations team on daily “Business As
Usual” issues and initiatives. 
 Monitor internal error queues and perform investigations to ensure appropriate actions are
taken for errors in the queue. 
 Follow up with technology team on outstanding system-related issues and ensure root cause
of Straight-Through-Process (STP) failures are identified and logged. 
 Report any key risk on “Business As Usual” processes. 
 Constant review of processes and procedures and ensure Desk Operating Instructions (DOIs)
are properly updated. 
 Play a vital role in ensuring audit and risk control measures for “Business As Usual”
procedures and processes are adhered to. 
 Support Sales and Traders on issues pertaining to trades booked/ interfaced into Front- End
Dealing Systems (FEDS), Razor, OPICS. 
 Monitoring of alerts to ensure deals booked via external platforms and Murex get
successfully interfaced into FEDS/ Razor/ OPICS. 
 Input rollover rates in FEDS on daily basis to the reporting team. 
 Monitor various systems portfolio and investigate outstanding positions. 

 Perform daily investigations on any trade position breaks between FEDS/ Razor and internal
risk management systems. 
 Report backdated/ missed trades on a daily basis to the reporting team. 
 Interact with Front, Middle, Technology, Operations or related stakeholders on new
initiatives/ business. 
 Ensure that all exceptions are reported to the Manager in accordance to the Escalation policy. 
Administrator - TAGS Spine & Joint Specialists – Malacca
March 2013 to May 2014
 Maintained up-to-date knowledge of clinic policies regarding payments, returns and
exchanges of products. 
 Collected customer feedback and made process changes to exceed customer satisfaction
goals. 
 Provided accurate and appropriate information in response to customer inquiries. 
 Recorded and filed patient data and medical records. 
 Built customer loyalty by placing follow-up calls to customers who reported product issues. 
 Directed patient flow during practice hours, minimizing patient waiting time.
 Schedule patient Appointments. 
 Completed registration in time and cordially for all new patients. 
 Increased conversion rates by 10% through various events and promotions

3. 3 | P a g e
Trainee - Infineon Technologies – Malacca
June 2012 to October 2012
 Created databases and spreadsheets to improve inventory management and reporting
accuracy. 
EDUCATION
2013 BBA: Banking and Finance
MultimediaUniversity– Malacca,
Malaysia
2009 General Insurance License
2007 SPM
SMK Convent Muar - Muar, Johor,
Malaysia
REFERENCES
Satish Gonaboyina
Senior Manager, Benchmark Rates Control
Standard Chartered Bank
Tel : +65 8437 0009
E-mail: Satish.Gonaboyina@exchange.sc.com
Ronnie Chong
Clinic Director of TAGS Spine & Joint Specialists Malacca
Tel : +062868066
E-mail: Ronnie.chong@tonikasia.com