The document discusses the transformative potential of artificial intelligence (AI) when integrated with digital public infrastructure (DPI), emphasizing its ability to optimize data processing, enhance service delivery, and empower governments to make proactive decisions. It highlights various applications of AI in areas such as healthcare, education, and legal aid, aiming to improve inclusivity and personalize public services. Deloitte promotes DPI as essential for nations' digital transformation and introduces a playbook to facilitate the practical implementation of AI-powered DPI.

1. Artificial Intelligence + Digital Public Infrastructure: The Next Big Thing in
Digital Infrastructure
Introduction
The potential of Digital Public Infrastructure (DPI) to revolutionize public service delivery is
becoming increasingly clear. Deloitte is dedicated to clarifying DPI and making sure that its
knowledge and applications are available to everyone. We are excited to introduce our latest
point of view, "Artificial Intelligence + Digital Public Infrastructure: The Next Big Thing in
Digital Infrastructure," which builds on our DPI playbook for nations. This comprehensive
framework helps nations understand, assess, and implement DPI effectively.
This viewpoint looks at the potential of artificial intelligence for the following:
 Processing enormous volumes of data at a lightning-fast pace will optimize DPI and
allow governments to make decisions based on data in real-time. It assists in
anticipating the public's requirements, identifying inefficiencies, and constantly learning
to provide better services.
 AI helps DPI provide services to a diverse community by using technology to automate
content and overcome language barriers. One example of this technology is natural
language processing (NLP), which helps make public services more inclusive, especially
in the fields of justice, education, and health.
 Improving public service delivery by offering personalized solutions such as real-time
healthcare, adaptive learning, and customized legal aid. These systems continuously
adjust to user needs by employing machine learning, which increases citizen happiness.
 Empowering governments involves providing them with the tools and resources to take
proactive measures in anticipating various risks, such as potential healthcare outbreaks
and stress points in infrastructure. This enables timely interventions and the mitigation of
potential harm, ultimately ensuring the safety and well-being of the population.
The Purpose
At Deloitte, we believe in empowering governments through technology to deliver direct,
measurable, and scalable benefits to their people. We advocate for Digital Public Infrastructure
(DPI) as a critical technology and have launched the first DPI playbook for nations at the
Arohana Government Summit in 2023 to help countries accelerate their digital transformation
journeys.
We are advancing our knowledge by exploring AI-powered DPIs with the following clear
objectives:

2.  Investigate the practical implementation of a Digital Public Infrastructure integrated with
AI.
 Emphasize the benefits of integrating AI with DPI to enhance the delivery and
effectiveness of public services.
 Discuss the potential risks and problems of incorporating AI into DPI to ensure informed
data-driven decision making.
 Use AI and DPI to generate new ideas and applications in the public sector.
 Examine the potential roles and responsibilities that each stakeholder could assume for
this innovation.
The core understanding of the Artificial Intelligence
The term artificial intelligence encompasses the use of technology to carry out activities that
mimic human cognitive abilities and is commonly described as "the ability of a machine to
replicate intelligent human behavior." AI systems typically operate by consuming extensive sets
of categorized training information, examining this data for connections and trends, and utilizing
these patterns to forecast future conditions.
AI works by learning from large amounts of information, similar to how we learn new things in
school. For instance, if you expose an AI to thousands of images of various types of food, it will
begin to identify what each type of food looks like. Therefore, the next time you present it with a
picture of a pizza, it will recognize it as a pizza and be able to distinguish it from noodles. This
process is known as "machine learning."
One of the most prevalent and widely used technologies is the virtual assistant (VA) integrated
into mobile devices. This advanced feature allows users to engage in natural language
interactions, such as asking, "What is the current weather forecast?" The VA processes and
comprehends the inquiry, access real-time meteorological data, and delivers a location-specific
response. This seamless and intuitive interaction provides users with the experience of
conversing with a helpful and knowledgeable companion, all made possible through the
sophisticated implementation of artificial intelligence (AI) technology.
Artificial intelligence (AI) is responsible for generating the recommendations you encounter on
content streaming platforms. As you engage with movies or make purchases, AI gathers
insights into your preferences and uses this information to propose other items that align with
your interests. It's like having a knowledgeable personal shopper who understands your tastes
exceptionally well.
The ability of artificial intelligence to improve digital public
infrastructure
The world is heading towards a future where each interaction flows smoothly, whether it
involves accessing necessary services or conducting financial transactions. This future is driven
by DPI, the foundation that upholds our daily digital existence. However, as the need for this
infrastructure expands, so do the obstacles.

3. Although the system is robust, it will inevitably encounter difficulties due to the constant increase
in data and complexity. It's comparable to a highly advanced engine operating at maximum
capacity but lacking the ability to anticipate issues, adjust to new demands, or enhance its
performance in real-time.
With the advent of AI, decisions are no longer hindered by human cognitive limitations. They are
now made in real-time, drawing insights from vast troves of data processed at unprecedented
speeds. Furthermore, services have evolved beyond mere provision; they are now
personalized, adapting to the unique and diverse needs of each individual. Risks are no longer
managed; they are proactively identified and mitigated even before they have the chance to
materialize. While the existing infrastructure forms a solid foundation, the integration of AI will
unlock its full potential, ushering in a new era of efficiency and innovation.