Organization design is the process by which managers structure aspects of an organization's culture and structure to help it achieve its goals. Steve Jobs successfully used an abrasive culture at Apple and Pixar that created competition among teams and resulted in great performance and huge success for both companies. In contrast, Rana Kapoor encouraged an overactive and aggressive culture at Yes Bank that initially led to high activity but ultimately caused excessive risky loans and non-performing assets, leading to the bank's failure by 2020.