Understand what a roadmap is, challenges with multiple stakeholders, and key techniques to help prioritize the features.

1. Do you want to meet Emily in Paris
or Escape from New York?
Plan your Roadmap
with Key Prioritization Techniques
M I N D Y B O H A N N O N
@ M I N D Y B O 9 3
l i n k e d i n . c o m / i n / m i n d y b o h a n n o n /

2. Two Friends – Brad
and Janet
Kids – Eleven and
Mike
Parents – Morticia and
Gomez Adams
Where are you going?
Who’s on the Roadmap / Roadtrip?

3. Put in the chat
Or come off mute!
What Issues do you have when
Discussing and Prioritizing your Roadmap?

4. Stakeholders

5. • Everyone in the car – Parents, Friends, Kids
• For myUSCIS:
• USCIS – Product Owners
• USCIS – Legal, Helpdesk, Other USCIS
Systems, and more
• Regular people around the world applying to
come into the USA
• Who are yours?
Who are the stakeholders?

6. • Ideally – One Product Owner (PO)
• Realistically - One PO, multiple Subject Matter Experts (mini POs)
• Decision Maker  ONE
• Influencers  MANY
Who are the stakeholders?

7. Swimlanes

8. Single Lane Roadmap
Forms to convert from Paper to Online
N-400 Application for Naturalization
N-565 App for Replacement of
Naturalization/Citizenship Document
N-600 App for Certificate of Citizenship
I-765 App for Employment Authorization

9. Single Lane Roadmap
Cities to Visit from Cleveland to
Paris
Columbus, OH – Hocking Hills State
Park
Louisville, KY
Nashville, TN
Memphis, TN - Elvis
Paris, AR
Cities to Visit from Cleveland to
New York City
Youngstown, OH
Punxsutawney, PA
Delaware National Recreation
Reserve
Morristown, NJ
New York, NY

11. Multiple Lane Roadmap
To Paris Columbus Nashville Memphis
Parents Hocking Hills Adventure Science
Center
Graceland
Kids Blue Jackets Hockey Comedy Festival Children’s Museum
Friends ComFest Festival Outdoor Concert Redbirds AAA
baseball
Me! ComFest Festival Country Music HOF Graceland

12. Multiple Lane Roadmap
myUSCIS April May June-Beyond
Personal
Visas
N-400 Application
for Naturalization
N-600 Certificate of
Citizenship
I-539
I-589
Business
Visas
I-907 Premium
Processing
I-765 Employment
Authorization
I-821
N-565 Reprinting of
Nat/Citizenship Doc
User
Experience
UX Research of
I-765
UX Research for
I-821
UX next form
User Mgmt User Profile User Email Mgmt
Technical Upgrade
Database
Upg AWS Security
Implement Auth
Service update
Microservices
Auditing impr.

13. Challenges to
Prioritizing

14. Right People in
Conversation
Competing
Priorities
HiPPO
Loudest Person in
the Room
Urgent Adhoc System Issues
Challenges

15. “
HiPPO wants memos generated
in the system in 2 months.
Our contract says a
new/different feature is top
priority

16. “
SMEs want their features done
by the same deadline.
Team has capacity for one
feature.

17. “
What
Have
You
Encountered?

18. Prioritization Methods

19. Methods
• HiPPO
• Buy a Feature
• Value vs Effort
• Kano Model
• RICE Scoring
• MoSCoW

20. Highest
Paid
Person’s
Opinion
HiPPO

21. Buy-A-Feature Feature 1 $$$
Feature 2 $$
Feature 3 $

22. RICE

23. •Kano Model
•Business vs
Technical Value
Prioritization Methods

24. MoSCoW
https://www.teamly.com/blog/moscow-prioritization-method/

25. Bang For Your Buck – VALUE/Effort
MUST HAVE
High/Low
SHOULD HAVE
High/High
COULD HAVE
Low/Low
WON’T HAVE
Low/High
Low
Value
High
Low Effort High

26. Bang For Your Buck – RISK/Effort
MUST HAVE
High/Low
SHOULD HAVE
High/High
COULD HAVE
Low/Low
WON’T HAVE
Low/High
Low
RISK
High
Low Effort High

27. Single Lane Roadmap
Cities to Visit from Cleveland to
Paris
Columbus, OH – Hocking Hills State
Park
Louisville, KY
Nashville, TN
Memphis, TN - Elvis
Paris, AR
Cities to Visit from Cleveland to
New York City
Youngstown, OH
Punxsutawney, PA
Delaware National Recreation
Reserve
Morristown, NJ
New York, NY

28. MoSCoW
Must Have Go to Mural
-----------------------------------------------------------
Should Have
-----------------------------------------------------------
Could Have
-----------------------------------------------------------
Won’t Have

29. Many stakeholders
+ Many decision makers
+ Variety of Features (new & old)
= Complicated Conversations for
=> is the Road to Travel

30. Connect with me to talk more about
Planning your Roadmap
with Key Prioritization Techniques
M I N D Y B O H A N N O N
@ M I N D Y B O 9 3
l i n k e d i n . c o m / i n / m i n d y b o h a n n o n /

31. excella.com | @excellaco