The document discusses the role of museums in education. It argues that museums should promote heritage, identity, memory, knowledge, encounter, dialogue, respect, and tolerance. However, museums are sometimes failing in their educational role by excluding or ignoring certain groups. For example, some museums only allowed dogs but not "Zionists" to enter. The document calls on museums to support cultural understanding and respond to issues like discrimination and help refugees. An effective museum stands up during times of challenge and controversy, not just comfort.