Archana Achhe has over 10 years of experience in IT service management. She holds an MCA from Kakatiya University with 78% and BCA from the same university with 87%. She is ITIL v3 certified and IBM certified. Her areas of strength include IT service management, ITIL service strategy, design, transition, operation, and incident and problem management. She completed an academic project on an enhanced data security model for cloud computing using technologies like Java, JSP, and WebLogic server. Currently she works at IBM as a Service Operation Lead responsible for incident, request fulfillment, and problem management for global clients. Her skills include ITIL-based ITSM, IT operations, service management, statistical reporting,

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CURRICULUM VITAE
A-Archana,
Pragathi Nagar, Kukatpally. Phone No : +91- 9494783723
Andhra Pradesh – 500090 E-mail : archana.achhe@gmail.com
Career Objective
Intend to work in challenging environment to accomplish the given activities where my skills and abilities
can be proved and enriched for the overall growth of the organization and self.
Educational Qualification
Qualification University Year of Passing Percentage
MCA Kakatiya University 2013 78
BCA Kakatiya University. 2010 87
Intermediate (10+2) Board of Intermediate Education 2006 87
SSC Board of Secondary Education. 2004 87
Certified Information
Technology Infrastructure
Library (ITIL) version 3
foundation
IBM Certified 2016 Certified
Technical Skill Set
Operating Systems : MS-DOS, Windows 98, and XP.
Languages : Basics of C, C++, Core Java.
Areas of Strength : IT Service Management, ITIL V3 Service Strategy, Design, Transition, Operation
and Incident, Problem Management
Academic Project
Title : Enhanced Data Security Model For Cloud Computing.
Team Size : 2
Environment : Jsp,JavaBeans,Web logic Server
Duration : 3 Months
Description : In cloud computing, both data and software are fully not contained
on the user's computer. Data Security concerns arising because both user data and program are
residing in Provider Premises.Clouds typically have a single security architecture but have many
customers with different demands. Every cloud provider solves this problem by encrypting the data
by using encryption algorithms. The basic problem of cloud computing data security. We present the
data security model of cloud computing based on the study of the cloud architecture.We improve
data security model for cloud computing. We implement software to enhance work in a data security
model for cloud computing.

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Current Work Experience
PREVIOUS EXPERIENCE:
 Worked as radio Jockey in Kal Radio from Jan 2009 to Mar 2011
 Responsible for managing console and handling live shows.
 Awarded with best Radio Jockey for commercial voice and as best script writer form my
contents.
 In the span of two years performed many live shows and live events.
 I have given training to sub employees as a senior.
DECLARATION:
I hereby declare that the information given above is true to the best of my
knowledge and belief.
Place: Hyderabad, Archana Achhe
 Working in IBM from 2011 to till date as Service Operation Lead
 Deliverable for Incident,Request Fullfilment and Problem Management
 Reporting to the Directory of Service Quality, Primarily responsible for Global Clients.
 Responsible for Deliver IT Services Management (ITSM) solutions based on ITIL best practices
that focused on the people, process, and technology, and information perspectives of providing
business solutions within the IT infrastructure and methods from analysis, architecture and design,
planning, implementation, and support
 Supervising, Motivating and developing team , conducting reward and recognition
programmes.
 Having Experience working with Multiple Projects and Have good Knowledge in taking
Service Transition for new Projects, have been part in Service Transition as Transition
Focal for morethan three projects
Skills :
 ITIL Certified major Incident, Problem & Request Fullfilment Mgt., experience in IT operations
and Service management
 Working closely with problem owners, SMEs and other stakeholders to identify problem scope
and escalate IT service outages to specialize engineering. Creating statistical reports and
performing analysis on a weekly basis for areas of responsibility.
 Performing end-to-end incident management. Responsible for time-critical User Service/
Infrastructure restoration
 Providing regular incident and change notifications (planned & unplanned) to impacted lines of
business and senior managers with appropriate data including business impact, application
affected and relevant details regarding incident resolution.

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