1. KAMIL M R
No: 18/2196, ITHOOS, THOPPUMPADDY, COCHIN-682005
: (+91) 9176181448|: kamilmr@gmail.com
OBJECTIVE
Beinga committedteamplayer, wantto be a part of a renownedorganization,tocontribute towardsthe
growth of the Organization, based on my expertise and to further my personal.
Capabilities by learning from the new exposure within the structured framework of the organization.
PROFESSIONAL SKILLS
 MicrosoftCertifiedSolutionAssociateinActiveDirectorywith3.10 yearexperienceinthe ITindustry
 NCDA (NetAppCertifiedDataManagementAdministrator).
 Expertise in Windows server Operating Systems
 Expertise in implementing Active Directory Service.
 Expertise in installing, configuring and administrating Certificate Authority.
 Developedorganizational unitsinActive Directory(AD)andmanagedusersecuritywithgroup
policies.
 KnowledgeinNetappstorage (Aggregate/Volume/LUN Creation/ CIFS/NFSshare creation).
 Exposure to ITIL framework and IT service management.
 Awarenessof highavailabilitytechnologies:RAID,loadbalancing,clustering.
SUMMARY
 3.10 yearsof experience in ITO/ITES Support, System Administration and Storage Administration.
 Working as a member of Global IT team in order to meet operational and project deliverables.
 AdministeredDNS,DHCPandWINS.
 ConfiguredGroupPolicyObjectsto create a secure WindowsInfrastructure.
 Providedthirdlevel helpdesksupportforproblemsrelatingtoActive Directory.
 CreateduserID's,roles,groupsOU's etc.
 Load BalancingusingRobocopyScripting.
 NSSQuota Managementforusersand Shareddrives.
 Experience in Active Directory (User/Object/OU Management) and MS Exchange Management.
 Experience in Windows operating system troubleshooting.
 Experience in NetApp Filers quota Management, CIFS shares, NFS exports, Data migrations.
 Experience in Aggregate, Volume, QTree and LUN management.
 Experience in troubleshooting Level 2 issues on the NetApp filers in SAN and NAS environments.
 Allocated storage to Windows, Linux and Unix Servers.
 Gained experience in ticketing tools HPSM, Assyst, ServiceNOW, InfraEnterprise and IMS portal.

2. CERTIFICATIONS
 Microsoft® CertifiedSolutionsAssociate,CertificationNumber:E797-4477
 MicrosoftCertifiedProfessional,CertificationNumber:E776-7825
 ITIL FoundationCertificate inIT Service Management, CertificationNumber: 1402#311915160
 NCDA (NetAppCertifiedData ManagementAdministrator) Course completed
 Comprehensive problem solving and troubleshooting abilities.
 Excellent verbal and written communication skills.
 Ability to learn the New Technologies Quickly.
 Ability to work in Rotational Shifts.
 Ability to work under minimum supervision.
1. HewlettPackard Enterprise (HPE) (OnPayroll of AdeccoIndia Pvt Ltd) -Chennai
ITO Service DeliveryConsultant- 2014 October till Date.
 Creating user ID's, roles, groups OU's etc.
 Managing User Accounts on WindowsNT and UNIX Platform (Creation,Deletion, Permissions,and
VPN Access)
 Setup Managed service accounts for the domain.
 Performed cross platform audits of Active Directory (AD) objects and user permissions.
 Creating new group policies as per the Customer request.
 Developed organizational units in Active Directory (AD) and managed user security with group
policies.
 ImplementingDiskQuotaManagementand DFS(DistributedFileSystem).
 Creationof SharedData DrivesandManaging the drive space and Quotas.
 Creationof userhome directories,OUGroups andmigrationof userdata from variousserversand
domains.
 ProvisionLUN’stonewor existingserversonopensystemenvironment
 Aggregate/Volume/LUN Creation/ CIFS/NFSshare creation.
 Hardware MonitoringandTroubleshooting.
 Knowledgewithbackup/restore usingWindowsor3rdparty tools
 Exposure tothe ITIL FrameworkandIT Service Management.
 Experience inChange/ProblemManagement.
 DailyHealthchecksof Serversand DFM Monitoringforstorage.
 Workingon Assyst,HPSM(SM9).Userraisedand monitoringtickets.
2. NGAHuman Resources,Info Park, Cochin
End User Support IT Analyst- (Jan 2013 – Oct 2014)
 Provide clientsupportandtechnical issue resolutiontoITrequestsviasupporttools,phone and
otherelectronicmediumandalsobytakingremote accessto PC/Laptop.
PROFESSIONAL EXPERIENCE
PERSONAL SKILLS

3.  Active Directory (User/Object/OUManagement)
 MS Exchange 2003 and 2010 managementincludingcreationanddeletionof mailboxes,assigning
permissions&publicfoldermanagement.
 Creationof userhome directoriesandmigrationof userdatafromvariousserversanddomains.
 Operational experience andunderstandingof WindowsXPand2007 OperatingSystem.
 Effective call managementincludinglogging,monitoring/updatingandresolvingcallsinatimely
fashion.Escalate unresolvedincidentstoothersupportgroups.
 SPOCfor Google Cloudservicesmigration(On-going) where inusermanagement,MobileInfraand
mail systemwill be migratedfromconventional systemstoGoogle cloud
 Blackberryandothermobile devicessupportincludingactivation'spostapplyingthe respective
policiesandprocedures.
 Designingprocessesandconductingtraining's/workshopsinordertocontribute towardsbetter
Qualityof service.
 AttendweeklymeetingswithITmanagersandanalyze the issuesandresolution.
 PrinterInstallationandMapping
 ConfigurationandInstallationof CISCOphonesforendusers.
 Assigningandconfigurationof RSA Secure Tokens
 ProvidingOnFloorsupporttoEnd Users inabsence of Local IT support.
 Installingandconfigurationof SAPsoftware,alsoprovidingusersaccesstoSAPsystems.
Workstation/Servers : WindowsServer2003/2008/2012, MS Exchange 2003, 2007
Software Applications : NetappDataOntap7.3, Active Directory.
IT supportTools : Service NOW,Infra8, IMS portal,SM9, Assyst,GCC
OS : WindowsXP,Windows7,Linux
Cisco : Call Manager,VOIP
Office Tools : MicrosoftOffice,Google Apps
Course Name ofthe institution
Year of
passing
Aggregate
BE (Electronics
&Communication
Engineering)
Sardar Raja College of Engineing,
Thirunelveli.
2012 63.4%
HSC
SacredHeart’s H S S, Thevara,
Kerala
2007 79%
SSLC
CCPLMHigherSecondarySchool,
Thevara, Kerala
2005 82%
 Date of birth : 24th October 1989
TECHNICAL SKILLS
EDUCATION
PERSONAL BACKGROUND

4.  Language proficiency : English,Malayalam,Hindi, Tamil
 Marital status : Single
Dated: (KAMIL M R)