Presented during the Europe East Winter Conference 2017

1. Approaching a table & Investigations
Miloš Perović

2. Structure:
2
1. Introduction
2. Approaching Table - Soft Skills
3. Approaching Table - Do's and Don'ts
4. Investigations - Collateral Truths
5. Investigations - Risk vs Reward
6. Investigations - Terminating the Investigation
7. Closure and questions

3. Introduction
3
a.k.a. who is this man and what is he talking about

4. Approaching Table - Soft Skills
4
Soft skills are a combination of:
- interpersonal people skills
- social skills
- communication skills
- character traits
- attitudes
- career attributes
- emotional intelligence quotient (EQ)

5. Approaching Table - Soft Skills
5
desirable qualities that do not depend on acquired knowledge:
common sense the ability to deal with people positive flexible attitude

6. Approaching Table - Soft Skills
6
BAD AVERAGE GOOD

7. Do's and Don'ts
7
Do’s
1. Manage the First Impression
2. Demonstrate Knowledge and Expertise
3. Build rapport
4. Be better than average Don'ts
1. Don’t be unprepared for a call / Panic
2. Don’t use poor pronunciation or diction
3. Don’t be distracted
4. Don’t use jargon or acronyms
that the player doesn’t understand
5. Don’t interrupt the player
6. Don’t get angry or confrontational
7. Don’t keep players waiting for too long
8. Don’t point fingers
9. Don’t focus on what you can’t do

8. Investigations
8
Steps to solving a problem:
1. Listen to the player(s)
2. Put yourself in the player’s shoes
3. Hear the entire story
4. Don’t jump to conclusions
5. Ask clarifying questions
6. Analyze the root of the problem
7. Think about the implications
8. Respond with an effective solution
*Refrain from getting into a debate with a player
Steps for performing an investigation:
1. Verifying and Falsifying Collateral Truths
2. Risk vs Reward,
also Known As Cost/Benefit Analysis
3. Terminating the Investigation

9. Verifying and Falsifying Collateral Truths
9
Formulate a scenario how things played out
Find evidence to support or contradict that scenario

10. Verifying and Falsifying Collateral Truths
10
Examples

11. Risk vs Reward
11

12. Risk vs Reward
12
1/20
1/8
1/4
1/2
FNM -> PPTQ -> WMCQ -> GP

13. Risk vs Reward
13
Examples

14. Terminating the Investigation
14
No evidence to change your mind?
Stop and make a ruling.

15. Verifying and Falsifying Collateral Truths
15
Examples

16. Summary
16

17. Outro
17
http://blogs.magicjudges.org/articles/2014/12/30/investigations-the-search-for-
collateral-truths/
http://blogs.magicjudges.org/articles/2015/01/06/investigations-the-search-for-
collateral-truths-part-2/
http://blogs.magicjudges.org/articles/2015/01/13/investigations-the-search-for-
collateral-truths-part-3/