Apidays Paris 2023 - Software and APIs for Smart, Sustainable and Sovereign Societies December 6, 7 & 8, 2023 Building APIs That Developers Love: Feedback Collection Tips Gael Imperial, API Product Manager at Amadeus Anna Tsolakou, Developer Advocate at Amadeus ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io

1. Anna Tsolakou
Developer Advocate
Gaël Imperial
API Product Manager
Building APIs that
developers love
Feedback collection tips
Amadeus for Developers

3. Why feedback in the first place?

4. Product roadmap Missed aspects Market trends Innovation
Why feedback is important

5. How to get valuable user feedb

6. The path we all know: Customer Support
Feedback
• Preferred features
• Pain points
Challenges
• Overwhelming
• Feedback consolidation

7. Documentation

8. _ Bugs reporting
_ Feature requests
_ Contributions
API integration
Open-source developer tools

9. Move to production
Business aspects Monetization
Interviews with top users

10. Feedback at the right place

11. End-to-end process
_ API & Platform
_ Innovation
_ New API provider
Hackathons

12. The voice of your community
Live interactions Announcements Polls & surveys Collective feedback

13. New team members Internal hackathons
Your Colleagues

14. What’s next?

15. Find the Impostors
Impostors are feedback
points that look great but
make your product worse
How to find them?
• Focus on your product value
proposition
• Keep in mind your company
mission

16. Use statistics
The survivor bias gives
more importance to highly
reported feedback
How to avoid?
• What is the user trying to
achieve?

17. Iterate
_ Help your users grow
_ Protect yourself against
Impostors and Statistical Bias
_ Control your costs

18. Are we done now?

19. Get back to users

20. Evaluate implemented feedback

21. Collect Prioritize Communicate
_ Specific feedback
type
_ Developer
community
_ Come back to
users
_ Measure
satisfaction
_ Impostors
_ Statistics
_ Iteration
Key takeaways

22. Thank you!
Get in touch!
/tsolakouanna
/gaël-imperial
developers.amadeus.com