APICS PDM - Customer Service and the Supply Chain
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Customer service begins and ends with the customer. It involves understanding customer wants and needs, building products and services to meet expectations, delivering the product or service, and getting feedback. Effective customer service focuses on people - both internal providers and external customers. It requires alignment between self-perception and how one is perceived by others, open and honest two-way communication, understanding strengths and weaknesses, and a willingness to both serve and be served. This leads to improved customer experience, word-of-mouth marketing, and returns for the organization.
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PERSONAL SUMMARY
The candidate has over 13 years of experience as a design, production, sales and installation engineer. He is currently employed by Punchline Tents and Structures, where he is responsible for selling products, responding to client queries, and providing technical support. He has strong communication, sales, and technical skills, and experience developing custom product solutions to meet client needs. The candidate is looking for a suitable position with an established, high-performing company.
To.cv
Abdullah Alhussain is a recent Communications and Public Relations graduate seeking a position that utilizes his research, time management, problem solving, and customer service skills. He has over 5 years of experience in sales and customer service roles in various industries. His education includes a Bachelor's Degree from Laurentian University in Communication and Public Relations as well as certificates in financial services, food handling, and jewelry sales.
NEDAL ALASMAR CV
Nedal Alasmar is a Jordanian marketing and banking professional seeking new opportunities. He has over 5 years of experience in marketing, banking, customer service, and credit. His skills include credit analysis, loan approvals and recommendations, financial analysis, and marketing strategy development. He is proficient in MS Office, Windows, and the internet. Currently he works as a Credit Officer at Arab Bank in Jordan, having previously held roles in customer relations and marketing management. He holds an MBA and BA in Marketing from Jordan University.
Supply Chain Management, Demand and Customer Service
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Customer service related to L&SCM
This document provides an overview of customer service. It discusses key concepts like the nature of customer service, features of an effective strategy, and components including strategic, logistical, and non-logistical elements. It also addresses measuring service quality, identifying service gaps, and impediments. The overall presentation aims to define customer service and outline an approach for strategic customer service management.
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This document discusses logistics and distribution for students taking Logistics and Distribution II. It covers topics like internal and external customers, customer service elements before, during, and after transactions, and key aspects of customer service like flexibility, communication, time, and dependability. It emphasizes that customer service is important for keeping customers loyal, increasing sales and profits by enhancing customer satisfaction at each stage of the customer journey. It also discusses measuring customer satisfaction based on whether their expectations are being met.
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Customer service logistics
Customer service involves elements that occur before, during, and after a transaction. Pre-transaction elements include customer service policies and order processes. Transaction elements are related to order fulfillment, such as inventory availability and delivery. Post-transaction elements involve activities like invoicing and returns. Key aspects of customer service quality are timeliness, dependability, communications, and flexibility in meeting customer needs. Service quality measures customer experience against expectations.
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PERSONAL SUMMARY
The candidate has over 13 years of experience as a design, production, sales and installation engineer. He is currently employed by Punchline Tents and Structures, where he is responsible for selling products, responding to client queries, and providing technical support. He has strong communication, sales, and technical skills, and experience developing custom product solutions to meet client needs. The candidate is looking for a suitable position with an established, high-performing company.
To.cv
Abdullah Alhussain is a recent Communications and Public Relations graduate seeking a position that utilizes his research, time management, problem solving, and customer service skills. He has over 5 years of experience in sales and customer service roles in various industries. His education includes a Bachelor's Degree from Laurentian University in Communication and Public Relations as well as certificates in financial services, food handling, and jewelry sales.
NEDAL ALASMAR CV
Nedal Alasmar is a Jordanian marketing and banking professional seeking new opportunities. He has over 5 years of experience in marketing, banking, customer service, and credit. His skills include credit analysis, loan approvals and recommendations, financial analysis, and marketing strategy development. He is proficient in MS Office, Windows, and the internet. Currently he works as a Credit Officer at Arab Bank in Jordan, having previously held roles in customer relations and marketing management. He holds an MBA and BA in Marketing from Jordan University.
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Distribution Customer Service and Logistics
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APICS PDM - Customer Service and the Supply Chain
- 1. Customer Service and the Supply Chain APICS CENTRAL PENN CHAPTER DAVID W. MESSNER, MBA
- 3. Begins and Ends with the Customer Customer identifies a want or need - VOC Customer communicates that want/need to an organization Organization builds product/service according to customer expectations Organization delivers the product/service to the customer Customer consumes the product/service Customer should give feedback to the organization - VOC
- 4. The Who “Brains on Fire” by Robbin Phillips, et al A lot of companies that concentrate all their efforts in the area of technology seem to take the human element out of the equation. But the focus of business is not – and never should be – technology. Rather, it always has been, and always will be, about people. External – The Market Internal – The Providers Stakeholders – The Audience
- 5. The How “Performance Leadership” by Frank Buytendijk ◦ Alignment of Self, Self-perception, and External perception Communication – open/honest and two-way Know yourself and audience - SWOT Knowledge/Skills – both process and effect Willing to serve and be served
- 6. The Return Customer Experience Management Open and Honest Two-way Quantitative and Qualitative Word of Mouth Marketing
- 7. APICS Commitment APICS Vision Statement APICS—the world’s leading community for end-to-end supply chain excellence. APICS Mission Fostering the advancement of end-to-end supply chain management through a body of knowledge, innovative research, systems, and methods to create value for customers, members, and organizations www.apics.org www.apicsmidatlantic.org www.apics-cp.org LinkedIn group