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HIV Patient Satisfaction With Pharmacy Services Provided in a Mail-Order vs. Community Pharmacy Setting To determine: 1) the satisfaction of HIV/AIDS patients with services provided in an independent vs. chain community vs. mail-order pharmacy setting.  2) the relationship between the study variables* and patient satisfaction with services provided in a mail-order, independent and chain community  pharmacy setting.*Missed doses, extra medications left over, time taken to receive medications, unscheduled doctor’s visit, and emergency room visit. ,[object Object],[object Object],[object Object],[object Object],[object Object],Abhilasha Ramasamy, 1 * M.Sc Biological Sciences, B.Pharm; Sharrel Pinto, 2 * B.S Pharm, Ph.D.; Eric Sahloff, 3 * Pharm.D 1  MS Candidate;  2  Assistant Professor & Director, Pharmaceutical Care and Outcomes Research Laboratory, Pharmacy Health Care Administration;  3  Assistant Professor, Pharmacy Practice,  * College of Pharmacy, The University of Toledo BACKGROUND OBJECTIVES METHODOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Table 1 : Demographic Results (n=184)  Table 2 : Satisfaction score with each pharmacy setting Likert Scale: 1 = Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, 5=Strongly Agree Table 3 : Correlation Results *  - Significant at 0.05 level ;   **  - Significant at 0.01 level CONCLUSION REFERENCES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1. National Institute of Health. HIV/AIDS Fact Sheet. Available at www.nih.gov/about/researchresultsforthepublic/HIV-AIDS.pdf. Accessed Nov 10, 2008. 2. Kimmel PL, Patel SS. Quality of life in patients with chronic kidney disease: focus on end-stage renal disease treated with hemodialysis.  Semin Nephrol . 2006; 26(1):68-79. 3. Bultman DC, Svarstad BL. Effects of pharmacist monitoring on patient satisfaction with antidepressant medication therapy.  J Am Pharm Assoc . 2002; 42(1):36-43. 4. Ried LD, Wang F, Young H, Awiphan R. Patients' satisfaction and their perception of the pharmacist.  J Am Pharm Assoc . 1999; 39(6):835-842. 5. Larson LN, Rovers JP, Mckeigan LD. Patient satisfaction with pharmaceutical care: Update of a validated instrument.  J Am Pharm Assoc . 2002; 42:44-50. 6. Pinto SL, Sahloff EG, Ramasamy A (in press, 2008).   Evaluating the Validity and Reliability of a Modified Survey to Assess Patient Satisfaction with Mail-Order and Community Pharmacy Settings. Journal of Pharmacy Practice. 7. Briesacher B, Corey R. Patient satisfaction with pharmaceutical services at independent and chain pharmacies.  Am J Health Syst Pharm . 1997; 54(5): 531-536. RESULTS DISCUSSION #136 Presented at APhA Annual Meeting, San Antonio, Texas. April 3-6, 2009 Type of pharmacy Mean satisfaction score *  (out of 5) Mail order pharmacy (n=87) Efficient functioning of pharmacy (Factor 1) 3.78 Managing therapy role of pharmacist (Factor 2) 2.90 Independent  pharmacy (n=74) Factor 1 5 Factor 2 5 Chain pharmacy (n=114) Factor 1 3.80 Factor 2 3.10 Variable (N) Mail Order (n=87) Chain Community (n=114) Independent Community (n=74) Factor 1 Factor 2 Factor 1 Factor 2 Factor 1 Factor 2 Number of times of missed doses -0.367 * -0.268 -0.236 -0.199 -0.120 0.067 Number of times of missed doses due to out of medications? -0.729 ** -0.267 -0.354 -0.174 0.219 0.147 Extra medications left over because doctor told to stop taking medications -0.387 * -0.318 -0.173 -0.390 * 0.244 0.156 If doctor changes medications time taken to receive the medications -0.433 * -0.355 0.051 0.083 -0.451 -0.210 Unscheduled doctor’s visit due to a medication related issue -0.035 -0.156 -0.119 -0.006 -0.273 -0.690 ** Emergency room visit due to a medication related issue -0.051 -0.156 -0.577 ** -0.236 0.029 -0.296 Demographics Frequencies (%) Gender Male 125 (67.9%) Female 51 (27.7%) Age 30-39 48 (26.1%) 40-49 82 (44.6%) Ethnicity Caucasian 99 (53.8%) African American 60 (32.6%) Annual Household Income Less than $15,000 107 (58.2%)

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A Ph A 2009 Poster

  • 1.