1. A R A N E W S | 1 S T Q U A R T E R 2 0 1 416
N
ever has the need been clearer –
pun intended – that every auto glass
installation is completed by a qualified
technician and in a “certified” auto
glass repair facility. The complexity of today’s
vehicles, and the ongoing technical advances
in vehicle design and equipment, demands
that technicians and shops meet or exceed
the changing requirements to complete safe,
high-qualityautoglassrepairandreplacement.
In British Columbia, we are fortunate to
have the only government certification and
apprenticeship program for automotive glass
technicians in North America. However, when
it comes to auto glass shop standards and
certifications, these have been set by insurance
companies, claims outsourcers, or are internal
company programs.
The auto glass industry is in a unique
position today to take control of its own
standards and develop ones that put safety
and quality first! The Automotive Retailers
Association (ARA) took the lead in 2013, and
began the development of a “Certified Auto
Glass Service” program. This initiative is driven
by and for the automotive glass repair and
replacement industry in British Columbia.
The Certified Auto Glass Service program
will certify and identify auto glass service
providers that have achieved the highest
industry standards for quality, safety and
service for the repair and replacement of
automotive glass. The program will ensure
that customers receive the best in auto glass
replacement. The ARA will identify and
promote Certified Auto Glass Service providers
tocustomerstoensuretheyhaveaccesstosafe,
high–quality repairs.
The Certified Auto Glass Service program
is grounded in the program mission statement
and goals.
Mission statement
To provide the motoring public of British
Columbia with the highest quality
workmanship, safety and customer service for
therepairandreplacementofautomotiveglass.
The goals of the Certified Auto Glass
Service program include:
• Developing an industry defined auto glass
service certification program that sets
the standards for safe, quality auto glass
replacement in British Columbia.
• Improving the performance and practices of
the auto glass industry and raise their level
Creating “Clear” Standards
The ARA’s Certified
Auto Glass Service
program will certify
and identify auto glass
service providers
that have achieved
the highest industry
standards.
by Keith Jones
B U S I N E S S E X C E L L E N C E
PhotobyAdrianScovell
The auto glass industry is in a
unique position today to take
control of its own standards.

2. A R A N E W S | 1 S T Q U A R T E R 2 0 1 4 17
of professionalism.
• Ensuring the motoring public in British
Columbia receives the highest standards
for the repair and replacement of
auto glass.
• Creatingpublicandstakeholderawareness
of the need for certified, safe auto glass
installation that reduces the risk of injury
and/or death from automobile accidents.
• Improving customer and stakeholder
confidence and satisfaction in the auto
glass repair and replacement industry.
• Providing increased value to current
and future ARA members through the
identification of Certified Auto Glass
Service providers to the motoring public.
• Developing ARA brand awareness to the
motoring public and stakeholders.
Program benefits
There are several benefits of becoming a
CertifiedAutoGlassServiceproviderincluding:
• Promotionalmaterialidentifyingyourshop
as a “Certified Auto Glass Service” provider
– posters, brochures and promotional
materials available for display in your shop.
• Television and social media based
advertising to promote the Certified Auto
Glass Service program.
• Priority on ARA coop advertising.
• Rights to inclusion of the ARA “Certified
Auto Glass Service” logo and marks
in your advertising.
• Program information and your certified
auto glass service provider name are listed
on the ARA website.
Program requirements
The Certified Auto Glass Service program
requirementsweredevelopedinconsultation
with the auto glass industry. Meetings
throughout the province were held to get
industry feedback.
The program requirements are defined
in several key business and technical areas
to ensure all glass repair and replacement
is completed by a qualified technician at a
certified shop. Each glass shop applying
for certification must meet minimum
requirements in several key business and
technical areas. These areas include:
• Business standards
• Facilities requirements
• Tools and equipment
• Parts and materials
• Personnel requirements
• Regulations and standards
A key component of the Certified
Auto Glass Service program is the ongoing
governance and audit. Each glass shop will
undergo a facility inspection annually and
each technician at the certified shop willhave
to demonstrate the ability to complete safe
quality windshield replacement.
The program is voluntary and open to
all auto glass repair providers in the province
and is administered by the ARA. The Certified
Auto Glass Service program Guide and
application forms will be available shortly
at ara.bc.ca n
B U S I N E S S E X C E L L E N C E
ent
t
nside
aper
rty
ations
Pollution Liability
 Protection if pollution takes place
on your property
 Losses resulting from pollution from
somebody else’s property
Umbrella Liability
 Higher liability limits available
Directors & Officers Liability
 Alleged wrongful acts by directors,
officers and employees
Additional Coverage’s are
Available
Support the industry that
supports you with business
insurance from HUB
International!
he Automobile Retailers Association
Business Insurance
for Members of the
Automotive Retailers
Association
Who’s Eligible?
ARA Members in good standing in the
following specialties:
 Towing and Recovery
 Power Sport Dealers
 Licensed Motor Dealers
 Collision Repair
 Mechanical Repair
 Auto Recyclers
 Auto Rental
 Auto Glass
Long-Term Stability
HUB International has local roots right
here in British Columbia. We are the
world’s 10th largest insurance broker
as well as the biggest in both British
Columbia and Canada. While global,
our strength lies in our commitment
to the communities we live and do
business in.
Boiler & Machinery (Equipment
Breakdown)
 Loss resulting from an accident
to an object on the premises
(combined property damage,
business income and extra
expense)
Crime Coverage
 Employee dishonesty (fraud)
 Loss of money and securities inside
and outside the premises
 Money order and counterfeit paper
currency
 Depositors forgery
 Incoming cheque forgery
 Credit card forgery
 Computer fraud
Commercial General Liability
Pollution Liability
 Protection if pollution takes place
on your property
 Losses resulting from pollution from
somebody else’s property
Umbrella Liability
 Higher liability limits available
Directors & Officers Liability
 Alleged wrongful acts by directors,
officers and employees
Additional Coverage’s are
Available
Support the industry that
supports you with business
insurance from HUB
www.hubinternational.com
urance
of the
Retailers
he
ht
to
a
Boiler & Machinery (Equipment
Breakdown)
 Loss resulting from an accident
to an object on the premises
(combined property damage,
business income and extra
expense)
Crime Coverage
 Employee dishonesty (fraud)
 Loss of money and securities inside
and outside the premises
 Money order and counterfeit paper
currency
 Depositors forgery
 Incoming cheque forgery
 Credit card forgery
 Computer fraud
Commercial General Liability
 Bodily or personal injury, property
damage or advertisers’ liability
 Products and completed operations
 Non-owned automobile
Pollution Liability
 Protection if pollution takes place
on your property
 Losses resulting from pollution from
somebody else’s property
Umbrella Liability
 Higher liability limits available
Directors & Officers Liability
 Alleged wrongful acts by directors,
officers and employees
Additional Coverage’s are
Available
Support the industry that
supports you with business
insurance from HUB
International!
Endorsed by the Automobile Retailers Association
To request a quote, contact Richard Trudeau at 250.889.3884
or email Richard.Trudeau@hubinternational.com
www.barton.hubinternational.com/ara
Sun Life Assurance company of Canada, a member of the Sun Life
Financial group of companies is proud to be the Group Benefits
provider of the Automotive Retailers Association.
A market leader in group benefits, Sun Life Financial serves more than
1 in 6 Canadians, in over 12,000 corporate, association, affinity and
creditor groups across Canada.
Our core values – integrity, service excellence, customer focus and
building value – are at the heart of who we are and how we do business.
Sun Life Financial and its partners have operations in 22 key markets
worldwide including Canada, the United States, the United Kingdom,
Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.
Life’s brighter under the sun
The Automotive
Retailers Association
Sun Life Financial is proud to be the Group Benefits provider to
GROUP BENEFITS | GROUP RETIREMENT SERVICES | INDIVIDUAL INSURANCE AND INVESTMENTS
© Sun Life Assurance Company of Canada, 2013.
Sun Life Assurance company of Canada, a member of the Sun Life
Financial group of companies is proud to be the Group Benefits
provider of the Automotive Retailers Association.
A market leader in group benefits, Sun Life Financial serves more than
1 in 6 Canadians, in over 12,000 corporate, association, affinity and
creditor groups across Canada.
Our core values – integrity, service excellence, customer focus and
building value – are at the heart of who we are and how we do business.
Sun Life Financial and its partners have operations in 22 key markets
worldwide including Canada, the United States, the United Kingdom,
Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.
Life’s brighter under the sun
The Automotive
Retailers Association
Sun Life Financial is proud to be the Group Benefits provider to
GROUP BENEFITS | GROUP RETIREMENT SERVICES | INDIVIDUAL INSURANCE AND INVESTMENTS
© Sun Life Assurance Company of Canada, 2013.
Sun Life Assurance company of Canada, a member of the Sun Life
Financial group of companies is proud to be the Group Benefits
provider of the Automotive Retailers Association.
A market leader in group benefits, Sun Life Financial serves more than
1 in 6 Canadians, in over 12,000 corporate, association, affinity and
creditor groups across Canada.
Our core values – integrity, service excellence, customer focus and
building value – are at the heart of who we are and how we do business.
Sun Life Financial and its partners have operations in 22 key markets
worldwide including Canada, the United States, the United Kingdom,
Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.
Life’s brighter under the sun
The Automotive
Retailers Association
Sun Life Financial is proud to be the Group Benefits provider to
GROUP BENEFITS | GROUP RETIREMENT SERVICES | INDIVIDUAL INSURANCE AND INVESTMENTS
© Sun Life Assurance Company of Canada, 2013.