Annexure customer exide by yuvraj sharma
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This document contains a questionnaire about a customer's brand perception of home service provided by Exide batteries. The questionnaire asks customers about their use of Exide home UPS batteries, how they learned about Exide batteries, what attributes they consider when purchasing batteries, their satisfaction with after sales service, resolution times for issues, and whether they would recommend Exide batteries in the future. It is being conducted as part of a summer internship project to study the impact of home battery service on brand perception.
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3) The guidelines emphasize understanding customers, exceeding their expectations through hospitality, thinking independently and taking responsibility, teamwork, providing useful solutions, applying a global perspective while also meeting local needs, and more.
Mark2052 focus group powerpoint
This document provides questions to guide a focus group discussion about brand loyalty and loyalty programs. The questions are divided into four sections: 1) General information about brand loyalty and experiences with loyalty programs; 2) Understanding motivations for joining loyalty programs; 3) Perceived benefits of loyalty programs; and 4) Potential resistance to loyalty programs. The focus group is intended to gather customer perspectives on these topics to help evaluate the effectiveness of loyalty programs.
Honda life marketing strategy
This document outlines Honda Life's business development strategy and process. It discusses increasing customer trust, brand value, and KPIs through strengthening visibility, understanding customer behavior, and touchpoints. A SWOT analysis is included. The strategy involves developing YouTube, Google, and website marketing as well as online events. Setting achievable, time-bound KPIs and tracking lead conversion are emphasized to achieve sales targets. Improving service marketing and maintaining an adequate budget are also covered.
BUS 137S Special Topics in Marketing (Services Marketing)Miwa Y..docx
BUS 137S Special Topics in Marketing (Services Marketing)
Miwa Y. Merz, Ph.D.
Service Journal Entry Form
Your Name:
Name of Firm: T-Mobile
Type of Service (industry): Phone Company
Date of Encounter: September 27, 2015
Time of Encounter: 4PM
1. How did the encounter take place (e.g., in person, by phone, via a self-service technology)?
In person
2. What specific circumstances led to this encounter?
My girlfriend bought a new phone and she wanted to put a screen protector
3. Exactly what did the firm/employee say or do?
The employee directly showed us the different type of screen protector. He also explained in detailed about the advantage and disadvantage for each of the screen protector.
4. How would you rate your level of satisfaction with this encounter? (Circle the most appropriate number).
Very dissatisfied
1
2
3
4
5
6
7
Very satisfied
5. What exactly made you feel this way?
I was so surprised that the employee still remembered my girlfriend and I. A week ago we went to the T-Mobile to ask about the IPhone 6s.
6. What could the employee/firm have done to increase your level of satisfaction with the encounter?
Nothing because I am completely satisfied with their service
7. What improvements need to be made to this service system?
I don’t think they need to improve anything because the employees always ask the customer if they need help or not as soon as they saw the customers.
8. How likely is it that you will go back to this service firm?
Very Unlikely
1
2
3
4
5
6
7
Very Likely
Please provide the reason(s). I will definitely go back because the employees are so kind, patient and really helpful.
Service Journal Entry Form
Your Name:
Name of Firm: 99 Chickens
Type of Service (industry): Restaurant
Date of Encounter: September 19, 2015
Time of Encounter: 5 PM
1. How did the encounter take place (e.g., in person, by phone, via a self-service technology)?
In person
2. What specific circumstances led to this encounter?
We wanted to eat the chicken
3. Exactly what did the firm/employee say or do?
They didn’t say a single word. They just took our order and then directly leave.
4. How would you rate your level of satisfaction with this encounter? (Circle the most appropriate number).
Very dissatisfied
1
2
3
4
5
6
7
Very satisfied
5. What exactly made you feel this way?
Because the employee did not talk at all
6. What could the employee/firm have done to increase your level of satisfaction with the encounter?
They should treat the customer better. The service is seriously so bad. I feel that they are actually really rude.
7. What improvements need to be made to this service system?
Actually the service system is not bad because it is a self-service restaurant. But I think the company should tell the employees to have more interaction with the customers to make a good and friendly impression.
8. How likely is it that you will go back to this service firm?
Very Unlikely
1
2
3
4
5
6
7
Ver ...
Renewals survey call center script 10.3
This document provides a call script for conducting a survey of SMARTnet service contract customers regarding their satisfaction and feedback on renewal notification emails. The script includes 12 survey questions to understand customer satisfaction levels, perceptions of key SMARTnet features, renewal processes, and interest in the Smart Call Home support capability. The goal is to gain customer feedback to optimize renewal email campaigns and better serve customers.
Renewals survey call center script 10.3
This document provides a call script for conducting a survey of SMARTnet service contract customers regarding their satisfaction and feedback on renewal notification emails. The script includes 12 survey questions to collect information on customer satisfaction levels, perceptions of key SMARTnet features, the renewal decision process, and awareness and preferences for automated renewal notifications. Customers indicating high satisfaction may be asked for a quote about their SMARTnet experience to use in marketing materials. The call agent is also prompted to provide information to customers about the Smart Call Home feature if requested.
Isbm e commerce mgmt. effective h.r training & dev strategy. entrepreneurs s...
Isbm e commerce mgmt. effective h.r training & dev strategy. entrepreneurs s...NMIMS ASSIGNMENTS HELP
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - BBM – DBA - PGDM
www.mbacasestudyanswers.com
www.casestudysolution.in
aravind.banakar@gmail.com
ARAVIND
09901366442 – 09902787224
WE PROVIDE ANSWER SHEETS & SOLUTIONS. 9901366442 / 9902787224 / www.mbacasestudyanswers.comTD Bank Teller Interview
Learn More - http://bit.do/td-bank-teller
TD Bank Teller Interview Preparation
Ace the Teller Interview at TD Bank in a step by step teaching method.
Summary
TD Bank Teller Interview Preparation is a comprehensive course to help you ace the coveted job of a Teller at TD Bank.
Learn in a step by step manner how to ace this interview at TD Bank.
The approach of this course is to first teach you a chapter and then give you some homework to complete.
This course consists of slides and worksheets, that you can download and combines both theory and practice to help you succeed and get you your dream job.
Prerequisites
None. Everything will be covered in detail.
Target Student
Candidates preparing for the TD Bank Teller Interview.
Students who are interested in learning more about the TD Bank Teller interview process.
What will you learn?
Ace the Teller Interview at TD Bank.
Learn in a Step by Step Teaching method how to prepare for the TD Bank Teller Interview.
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SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
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We’ve entered a new era in digital. Search and AI are colliding, in more ways than one. And they all have major implications for marketers.
• SEOs now use AI to optimize content.
• Google now uses AI to generate answers.
• Users are skipping search completely. They can now use AI to get answers. So AI has changed everything …or maybe not. Our audience hasn’t changed. Their information needs haven’t changed. Their perception of quality hasn’t changed. In reality, the most important things haven’t changed at all. In this session, you’ll learn the impact of AI. And you’ll learn ways that AI can make us better at the classic challenges: getting discovered, connecting through content and staying top of mind with the people who matter most. We’ll use timely tools to rebuild timeless foundations. We’ll do better basics, but with the most advanced techniques. Andy will share a set of frameworks, prompts and techniques for better digital basics, using the latest tools of today. And in the end, Andy will consider - in a brief glimpse - what might be the biggest change of all, and how to expand your footprint in the new digital landscape.
Key Takeaways:
How to use AI to optimize your content
How to find topics that algorithms love
How to get AI to mention your content and your brandQuickBooks Sync Manager Repair Tool- What You Need to Know
Occurrence of technical errors on QuickBooks is common but it can be resolved with the use of QuickBooks Sync Manager Tool . With the help of this too, users can sync the QuickBooks Desktop company file with the Intuit online server. It is compatible with versions QuickBooks Pro, Premier, or Enterprise. In case a user faces sync-related errors then they simply need this repair tool.
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Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.Google Ads Vs Social Media Ads-A comparative analysis
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From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
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In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
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Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
Key Takeaways:
Learn how to use specific GPTs to help you Learn how to build your own marketing tools
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How AI changes the marketing gameWTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
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Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.How to Make Your Trade Show Booth Stand Out
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Design an eye-catching and inviting booth
Incorporate interactive elements that engage visitors
Use effective branding and visuals to reinforce your message
Plan your booth layout for maximum traffic flow
Implement technology to enhance the visitor experience
Create memorable experiences that leave a lasting impression
Transform your trade show presence with these proven tactics and ensure your booth stands out from the competition. Download the PDF now and start planning your next successful exhibit!
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Tired of the perpetual tug-of-war between your sales and marketing teams? Come hear Demandbase Chief Marketing Officer, Kelly Hopping and Chief Sales Officer, John Eitel discuss key insights from their new book, “Yes, It’s Your Fault! From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.”
They’ll share their no-nonsense approach to bridging the sales and marketing divide to drive true collaboration — once and for all.
In this webinar, you’ll discover:
The underlying dynamics fueling sales and marketing misalignment
How to implement practical solutions without disrupting day-to-day operations
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janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
Myself Janani Digital marketing consultant located in coimbatore I offer all kinds of digital marketing services for your business requirements such as SEO SMO SMM SMO CAMPAIGNS content writing web design for all your business needs with affordable cost
Digital Marketing Services | Techvolt Software :
Digital Marketing is a latest method of Marketing techniques widely used across the Globe. Digital Marketing is an online marketing technique and methods used for all products and services through Search Engine and Social media advertisements. Previously the marketing techniques were used without using the internet via direct and indirect marketing strategies such as advertising through Telemarketing,Newspapers,Televisions,Posters etc.
List of Services offered in Digital Marketing |Techvolt Software :
Techvolt Software offers best Digital Marketing services for promoting your products and services through online platform on the below methods of Digital marketing
1. Search Engine Optimization (SEO)
2. Search Engine Marketing (SEM)
3. Social Media Optimization (SMO)
4. Social Media Marketing (SMM)
5. Campaigns
Importance | Need of Digital Marketing (Online Promotions) :
1. Quick Promotions through Online
2. Generation of More leads and Business Enquiries via Search Engine and Social Media Platform
3. Latest Technology development vs Business promotions
4. Creation of Social Branding
5. Promotion with less investment
Benefits Digital Marketing Services at Techvolt software :
1. Services offered with Affordable cost
2. Free Content writing
3. Free Dynamic Website design*
4. Best combo offers on website Hosting,design along with digital marketing services
5. Assured Lead Generation through Search Engine and Social Media
6. Online Maintenance Support
Free Website + Digital Marketing Services
Techvolt Software offers Free website design for all customer and clients who is availing the digital marketing services for a minimum period of 6 months.
With Regards
Janani Digital Marketer
Coimbatore,Tamilnadu.
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Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
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- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
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- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
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This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
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Annexure customer exide by yuvraj sharma
- 1. ANNEXURE I-Questionnaire (Customer) Questionnaire on Brand perception of Home service of Exide battery. I am the management trainee of Exide industries, Jharkhand conducting a survey on impact of home service of Exide battery on brand perception which is the part of our summe internship programme. Here as a user you are suppose to give some feedback relating to “Brand perception in home service of battery”. We hope you will cooperate with us and spare your valuable time to make our summer project success. Personal detail: Name: Age: Gender: Address: Contact number: Mail_id: Questionnaire: Have you ever used home ups battery? If yes which one? How do you come to know about Exide home ups battery? 1. Friends/relative 2. Showroom 3. Exhibition 4. Newspaper/magazine 5. Sales person What are the main attribute do you look after while purchasing Exide battery? 1. Durability 2. Functionality. 3. after sales service. 4. Brand name. 5. Latest design. 6. Price of the battery. 7. Safety feature . 8. If others please mention_____________
- 2. According to you which battery provides best after sales service? 1. Microtek 2. Sukam 3. Amaron 4. Tata green 5. Exide 6. Luminous 7. If other please mention.______________________ Which battery model you prefer. a. Tubular battery b. Flat battery Based on service provided to you what was your overall level of satisfaction?(put a tick) 1. Very good 2. Good 3. Neutral 4. Bad 5. Very good How was the Quality of Work performed in servicing the battery? 1. Excellent 2. Fair 3. Satisfactory 4. Not good What is the resolution time after “complaint” log date? 1. Less than 7 days 2. within 15 days 3. 15-30 days 4. More than 30 days 5. Not defied. Was the service carried out within the promised date? 1. Yes 2. No 3. Not defied How many times do you faced problem in battery during warranty period? 1. Once 2. Twice 3. Thrice 4. Several times 5. never Which service channel provides you with quick and best solution? 1. Deale and sub dealer. 2. CSC (channel service centre) 3. Call centre. 4. Service centre. 5. If others mention____________
- 3. Have your problem solved after field technician gave service at your door step? 1. Yes 2. No 3. Still exist. Will online and tele service beneficial for you? 1. Yes 2. No. 3. Can’t say. How do you rate after-sales service of Exide home ups? 1. Fully satisfied 2. Satisfied 3. Satisfied with reservations 4. Not satisfied Will you in the future recommend Exide battery brand to someone else? 1. Definitely recommend 2. Probably Recommend 3. Can’t say 4. Probably won’t recommend 5. Definitely won’t recommend What do you expect from us after purchasing the battery? Any suggestion. __________________________________________________________ Thank you!