This document provides a call script for conducting a survey of SMARTnet service contract customers regarding their satisfaction and feedback on renewal notification emails. The script includes 12 survey questions to understand customer satisfaction levels, perceptions of key SMARTnet features, renewal processes, and interest in the Smart Call Home support capability. The goal is to gain customer feedback to optimize renewal email campaigns and better serve customers.
Réductions d'impôt - West Courtage FinistèreWest Courtage
Le cabinet de gestion patrimoniale West Courtage vous accompagne à Brest et sur le Finistère pour vous aider à réduire vos impôts http://www.west-courtage.com
Multifamily Demo Day - Effective Vendor Demos & Asking the Right Questions.pdfMultifamily Insiders
It is impossible for a property management professionals to be both an expert in their own field as well as an expert in all the respective supplier niches, as well. This means any time we are evaluating new suppliers, we are at a disadvantage. The supplier will almost always have more information about about their strengths and weaknesses, as well as how they stack up against the competition.
Multifamily Insiders [Demo Day} Introduction to Property Technology SelectionMultifamily Insiders
With so many property-related technologies entering the multifamily space every year, it can be overwhelming to keep track of all the options. This resource helps kick off the technology selection process at your company. This resource was created for the Multifamily Demo Day program, and future events/resources can be found here: http://www.multifamilydemoday.com/
Incident Management
REMEDY is a customer relationship tool which can be used to log / monitor the issues or problems faced by customers by the means of incident management tickets. Each ticket is like an incident (problem) which is created by helpdesk and assigned to relevant support team. Concerned support team member take the ownership of the ticket and updates the work log (troubleshooting steps performed during the course of action) Also , it can be used to monitor Service Requests / change management ( Change Requests) and problem management. It’s developed by BMC software.
I ncident detection and recording Classification and initial support Investigation and diagnosis Resolution and recovery, Incident closure Incident Control Incident ownership, monitoring, tracking and communication In many organizations roles may be combined because of the small size of the organization or because of cost. Within Incident management we recognize the role of Incident Manager and the role of Incident Management staff.
for more details please visit
www.iicecollege.com
Verizon Wireless: AI Semantic analysis reveals surprising insightsTiran Dagan
We explore a customer lifecycle model and relate employee sentiment to customer experience strategy: a semantic cognitive analysis of thousands of Glassdoor reviews reveals surprising linkage to Verizon's fluctuating market success. The comprehensive approach marries a novel approach to process design, employee engagemnet and customer success models.
CMGT/578 v12
Week 4 Assignment Instructions
CMGT/578 v12
Page 2 of 3IT Budget
This is a two-part assignment. For this assignment, you are the Chief Information Officer, or CIO, of Reynolds Tool & Die. To complete this assignment, you will:
1. Create a Microsoft® Excel® spreadsheet proposing the Reynolds Tool & Die company’s IT operations’ annual budget, including maintenance, licensing, and any proposed new investments, such as hardware, software, cloud services, and/or outsourcing.
2. Create a 1- to 2-page executive summary defending your budget choices in terms of innovation and efficiency.
Part 1: Spreadsheet
The example spreadsheet that begins on page 2 is a rough suggestion of an annual, itemized budget. You will create your budget in Microsoft Excel. Your budget headings may vary, but your budget needs to be as specific as possible. Within each category, you should include purchases for the IT strategic plan. For example, if, as the CIO, you are contemplating moving applications to a cloud solution, your budget needs to reflect that process. If you are implementing or expanding VMWare as a virtualization solution, your budget needs to reflect those purchases.
The actual numbers can be approximate. A little research can point you in the right direction. For example, desktops run about $200-$300. You can use approximate figures for items such as licenses, maintenance agreements, servers, etc. Just make sure you have some justification (i.e., references) for the numbers you use.
Part 2: Executive Summary
Your executive summary needs to explain your budget. Possible headings include:
I. Predictable Annual Expenditures
Simply put, fixed operational expenditures keep the lights on. They are mainly hardware and software maintenance items, licensing, etc. These are expected costs of doing IT business. If, however, you are purchasing more hardware or software that will require additional annual maintenance and license agreements, you’ll need to defend those purchases and the annual expenditures that will remain for the company.
II. New Purchases
Any new purchases you recommend need to be justified. Why are you purchasing them? What benefit do you expect from the purchases? You’ll need to justify the purchases relative to the previous week’s assignments—Reynolds’ business situation and goals. For example, how will a new investment in hardware, software, or services achieve a competitive advantage for the company? What do you think the company needs to purchase to achieve its expansion goals? How much will outsourcing cost?
III. Special Projects and Long-term Strategic IT Investments
As CIO, you need to look at technologies in the context of long-range strategic planning. Think of this section as your wish list. The investments in this category may not help the organization achieve its short-range goals, but they’re considered a long-term investment in innovation to remain competitive. For example, a manufacturing facility may consider a ...
Human Error Safety Practice at work PlaceThapelo48
Safety Practice at work place. This documents share pictures of unsafe act the work place, it has a space where as group can discuss how to prevent the incidents and capture the lessons learned from the discussion for record purposes. the document can be use to share what was discussed previously to people who are knew at the work place. its a document that can be filed for audit purposes and demonstrate how serious the company is when it come to safety. The document it can be used as a presentation where safety presentation are required to promote safety at work place. it also be used as part of the safety training and as an assessment document
Réductions d'impôt - West Courtage FinistèreWest Courtage
Le cabinet de gestion patrimoniale West Courtage vous accompagne à Brest et sur le Finistère pour vous aider à réduire vos impôts http://www.west-courtage.com
Multifamily Demo Day - Effective Vendor Demos & Asking the Right Questions.pdfMultifamily Insiders
It is impossible for a property management professionals to be both an expert in their own field as well as an expert in all the respective supplier niches, as well. This means any time we are evaluating new suppliers, we are at a disadvantage. The supplier will almost always have more information about about their strengths and weaknesses, as well as how they stack up against the competition.
Multifamily Insiders [Demo Day} Introduction to Property Technology SelectionMultifamily Insiders
With so many property-related technologies entering the multifamily space every year, it can be overwhelming to keep track of all the options. This resource helps kick off the technology selection process at your company. This resource was created for the Multifamily Demo Day program, and future events/resources can be found here: http://www.multifamilydemoday.com/
Incident Management
REMEDY is a customer relationship tool which can be used to log / monitor the issues or problems faced by customers by the means of incident management tickets. Each ticket is like an incident (problem) which is created by helpdesk and assigned to relevant support team. Concerned support team member take the ownership of the ticket and updates the work log (troubleshooting steps performed during the course of action) Also , it can be used to monitor Service Requests / change management ( Change Requests) and problem management. It’s developed by BMC software.
I ncident detection and recording Classification and initial support Investigation and diagnosis Resolution and recovery, Incident closure Incident Control Incident ownership, monitoring, tracking and communication In many organizations roles may be combined because of the small size of the organization or because of cost. Within Incident management we recognize the role of Incident Manager and the role of Incident Management staff.
for more details please visit
www.iicecollege.com
Verizon Wireless: AI Semantic analysis reveals surprising insightsTiran Dagan
We explore a customer lifecycle model and relate employee sentiment to customer experience strategy: a semantic cognitive analysis of thousands of Glassdoor reviews reveals surprising linkage to Verizon's fluctuating market success. The comprehensive approach marries a novel approach to process design, employee engagemnet and customer success models.
CMGT/578 v12
Week 4 Assignment Instructions
CMGT/578 v12
Page 2 of 3IT Budget
This is a two-part assignment. For this assignment, you are the Chief Information Officer, or CIO, of Reynolds Tool & Die. To complete this assignment, you will:
1. Create a Microsoft® Excel® spreadsheet proposing the Reynolds Tool & Die company’s IT operations’ annual budget, including maintenance, licensing, and any proposed new investments, such as hardware, software, cloud services, and/or outsourcing.
2. Create a 1- to 2-page executive summary defending your budget choices in terms of innovation and efficiency.
Part 1: Spreadsheet
The example spreadsheet that begins on page 2 is a rough suggestion of an annual, itemized budget. You will create your budget in Microsoft Excel. Your budget headings may vary, but your budget needs to be as specific as possible. Within each category, you should include purchases for the IT strategic plan. For example, if, as the CIO, you are contemplating moving applications to a cloud solution, your budget needs to reflect that process. If you are implementing or expanding VMWare as a virtualization solution, your budget needs to reflect those purchases.
The actual numbers can be approximate. A little research can point you in the right direction. For example, desktops run about $200-$300. You can use approximate figures for items such as licenses, maintenance agreements, servers, etc. Just make sure you have some justification (i.e., references) for the numbers you use.
Part 2: Executive Summary
Your executive summary needs to explain your budget. Possible headings include:
I. Predictable Annual Expenditures
Simply put, fixed operational expenditures keep the lights on. They are mainly hardware and software maintenance items, licensing, etc. These are expected costs of doing IT business. If, however, you are purchasing more hardware or software that will require additional annual maintenance and license agreements, you’ll need to defend those purchases and the annual expenditures that will remain for the company.
II. New Purchases
Any new purchases you recommend need to be justified. Why are you purchasing them? What benefit do you expect from the purchases? You’ll need to justify the purchases relative to the previous week’s assignments—Reynolds’ business situation and goals. For example, how will a new investment in hardware, software, or services achieve a competitive advantage for the company? What do you think the company needs to purchase to achieve its expansion goals? How much will outsourcing cost?
III. Special Projects and Long-term Strategic IT Investments
As CIO, you need to look at technologies in the context of long-range strategic planning. Think of this section as your wish list. The investments in this category may not help the organization achieve its short-range goals, but they’re considered a long-term investment in innovation to remain competitive. For example, a manufacturing facility may consider a ...
Human Error Safety Practice at work PlaceThapelo48
Safety Practice at work place. This documents share pictures of unsafe act the work place, it has a space where as group can discuss how to prevent the incidents and capture the lessons learned from the discussion for record purposes. the document can be use to share what was discussed previously to people who are knew at the work place. its a document that can be filed for audit purposes and demonstrate how serious the company is when it come to safety. The document it can be used as a presentation where safety presentation are required to promote safety at work place. it also be used as part of the safety training and as an assessment document
Boost Your Intelligent Assistants with UX TestingApplause
Businesses turn to intelligent assistants to provide 24/7 support for their customers and to increase efficiency. When intelligent assistants are built well, you can foster customer loyalty and support internal processes by automating simple use cases. It’s a win-win for both customers and businesses.
However, when interactions with intelligent assistants become frustrating it can become a liability.
The key to delivering an effective intelligent assistant is user testing. Join Inge De Bleecker, Senior Director of UX and Conversational AI for Applause, as she breaks down the role user testing plays in the development and growth of intelligent assistants. Learn how to plan and execute a user testing strategy, and use those results to create a highly-capable intelligent assistant.
Search engine optimisation DIY audit / evaluation / checklist. 32 questions you need to answer to gauge if your website is optimised for search engines.
How can you increase profits while your money is literally going out the door? We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.
A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.
Similar to Renewals survey call center script 10.3 (20)
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
BYD SWOT Analysis and In-Depth Insights 2024.pptxmikemetalprod
Indepth analysis of the BYD 2024
BYD (Build Your Dreams) is a Chinese automaker and battery manufacturer that has snowballed over the past two decades to become a significant player in electric vehicles and global clean energy technology.
This SWOT analysis examines BYD's strengths, weaknesses, opportunities, and threats as it competes in the fast-changing automotive and energy storage industries.
Founded in 1995 and headquartered in Shenzhen, BYD started as a battery company before expanding into automobiles in the early 2000s.
Initially manufacturing gasoline-powered vehicles, BYD focused on plug-in hybrid and fully electric vehicles, leveraging its expertise in battery technology.
Today, BYD is the world’s largest electric vehicle manufacturer, delivering over 1.2 million electric cars globally. The company also produces electric buses, trucks, forklifts, and rail transit.
On the energy side, BYD is a major supplier of rechargeable batteries for cell phones, laptops, electric vehicles, and energy storage systems.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
how to sell pi coins in South Korea profitably.DOT TECH
Yes. You can sell your pi network coins in South Korea or any other country, by finding a verified pi merchant
What is a verified pi merchant?
Since pi network is not launched yet on any exchange, the only way you can sell pi coins is by selling to a verified pi merchant, and this is because pi network is not launched yet on any exchange and no pre-sale or ico offerings Is done on pi.
Since there is no pre-sale, the only way exchanges can get pi is by buying from miners. So a pi merchant facilitates these transactions by acting as a bridge for both transactions.
How can i find a pi vendor/merchant?
Well for those who haven't traded with a pi merchant or who don't already have one. I will leave the telegram id of my personal pi merchant who i trade pi with.
Tele gram: @Pi_vendor_247
#pi #sell #nigeria #pinetwork #picoins #sellpi #Nigerian #tradepi #pinetworkcoins #sellmypi
The secret way to sell pi coins effortlessly.DOT TECH
Well as we all know pi isn't launched yet. But you can still sell your pi coins effortlessly because some whales in China are interested in holding massive pi coins. And they are willing to pay good money for it. If you are interested in selling I will leave a contact for you. Just telegram this number below. I sold about 3000 pi coins to him and he paid me immediately.
Telegram: @Pi_vendor_247
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
when will pi network coin be available on crypto exchange.DOT TECH
There is no set date for when Pi coins will enter the market.
However, the developers are working hard to get them released as soon as possible.
Once they are available, users will be able to exchange other cryptocurrencies for Pi coins on designated exchanges.
But for now the only way to sell your pi coins is through verified pi vendor.
Here is the telegram contact of my personal pi vendor
@Pi_vendor_247
Introduction to Indian Financial System ()Avanish Goel
The financial system of a country is an important tool for economic development of the country, as it helps in creation of wealth by linking savings with investments.
It facilitates the flow of funds form the households (savers) to business firms (investors) to aid in wealth creation and development of both the parties
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...Quotidiano Piemontese
Turin Startup Ecosystem 2024
Una ricerca de il Club degli Investitori, in collaborazione con ToTeM Torino Tech Map e con il supporto della ESCP Business School e di Growth Capital
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
1. Renewal Notification Call Out –SMARTnet Service Contract Customers
(Call late Septfollowing Q4 Renewal email notification and Renewal event)
Program: Annuity AdvantagePlay/Customer Feedback Call out telemarketing pilot
Program goal: Gain customer feedback regarding the elements of the SMARTnet renewal email
campaign to aid in campaign optimization actions over time
Target:
SMARTnet customers who have opened the email renewal notification and have subsequently renewed- goal to reach 25 decision makers
Messaging and dialog cadence –
Hello and Thank You for doing business with Cisco
Confirm you are speaking with the correct contact
Ask if they would be willing to participate in a short (10 minute) informational survey regarding
their SMARTnet contract. Make sure to emphasize this is not a sales call.
Conduct survey
Thank them for their time
2. Agent Call Script
This is _____________________________, a Services Contract Specialist calling on behalf of
Cisco. Periodically we conduct brief customer surveys to help us improve our ability to serve you. We
were hoping to get ten minutes of your time to ask some questions regarding Cisco technical support.
Would you be willing to participate?
If no, thank and terminate
If yes, Are you the correct person to speak with regarding Services Contracts on your Cisco
equipment?
If no, ask for correct contact and contact details
___________________________________________________________________________________
If yes, continue:
First, thank you for doing business with Cisco. Today we would like to get your opinion on some of the
aspects of your SMARTnet technical support contract.
1. Overall, on a scale of 1 to 5, with 5 being extremely satisfied and 1 being not at all satisfied, how
would you rate your satisfaction with your Cisco SMARTnet service contract:
Mark the response:
1
2
3
4
5
2. On a scale of 1 to 5, with 5 being extremely valuable and 1 being not at all valuable, how would you
rate the following features of your SMARTnet service contract:
Mark the response for
each feature
a) Highly trained experts at Cisco Technical Assistance Center1 2 3 4 5
b) Rapid hardware replacement
`
1
2
3
4
5
c) Online self-help
1
2
3
4
5
d) Security threat intelligence
1
2
3
4
5
e) Operating system software updates
1
2
3
4
5
3. Are there other features of SMARTnet beyond this list that you find valuable?Record response :
3. _____________________________________________________________________________________
4. If you had to pick one single feature of your SMARTnet service contract as most valuable, what would
that be?Record response:
_____________________________________________________________________________________
5. Are you familiar with the automated support capability already embedded in your SMARTnet
contract called Smart Call Home?Mark response:
Yes
No
If yes:
Have you deployed Smart Call Home?Mark response:
Yes
No
If no:
Smart Call Home is a software-enabled feature of SMARTnet that provides proactive alerts for
potential equipment problems, along with diagnostics and remediation steps.
There is no additional charge for Smart Call Home, it is already included in your contract. Would
you like additional information about this capability and deployment instructions?
o If yes, getcorrect email address and follow up with SCH email in appendix
Email
address:_________________________________________________________________
Next, I would like to ask a few questions about the service contract renewal process in your
organization.
6. First, in your company is a decision to renew the contract automatic, if the equipment being covered
is still deployed?Mark response:
Yes
No
If no, what are the key factors that go into a renewal decision?Record response:
__________________________________________________________________________________
7. Are service contract expiration dates clear and understood in advance of the expiration? Mark
response:
Yes
No
8. Do you have any specific processes for tracking these dates? Mark response:
Yes
No
4. If yes:
What are they?Record response:
_____________________________________________________________________________________
_____________________________________________________________________________________
9. Are you aware that Cisco sends SMARTnet renewal notifications via email?Mark response:
Yes
No
If aware of notification:
Do you find the Cisco renewal notification valuable? Mark response:
Yes
No
Cisco includes the contract number in the email. Would you also be interested in seeing
a quote in the email as well?Mark response:
Yes
No
If not aware of notification:
Would such a renewal notification be valuable to you personally? Mark response:
Yes
No
If yes:
Would you like to provide your contact details so we can be sure to put you in our
notification database?Record contact information:
______________________________________________________________________________
10. Do you have contracts for multiple Cisco service types, for example hardware support and software
support? Mark response:
Yes
No
If yes:
Would you prefer to see notifications consolidated in one single email notification, or
would you rather have them separated by service type in different emails?Mark
response:
Single
Consolidated
5. Is the same individual in your organization responsible for all Cisco service contracts, or
are there multiple individuals who are responsible?Mark response:
Single individual
Multiple individuals
11. Do you have any other additional comments or suggestions for Cisco regarding your support service,
whether related to service features, renewal processes or any other aspects?Mark response if any:
___________________________________________________________________________________
12. For respondents who have answered 4 or 5 in Question 1 (overall satisfaction rating) and who did
not have any negative comments in response to Question 11 (immediately above):
Would you be willing to provide a quote regarding your experience with, or perceptions of SMARTnet,
for our customer reference program? It could be any comment you would feel comfortable making,
and might be used in a brochure, customer presentation or as a line in a video.
If yes:
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Thank them for their time. (Stream to use usual dialog here to end a call.)
Customer Email with Supporting information – for Stream Agents to use if Smart Call Home information
is requested (Question 5):
SUBJECT LINE: Thank you for your time – follow up from Cisco regarding Smart Call Home
Dear CUSTOMER NAME,
We wanted to thank you again for doing business with Cisco.
You requested additional information regarding Smart Call Home, an embedded feature in your
SMARTnet support contract. All you have to do is set it up on your supported devices. Then, you get:
Automated 24-hour-a-day device monitoring and
analysisof potential problems
6. Proactive alerts sentto your inbox, giving you insights
you can act on
Expedited support from the Cisco Technical Assistance Center (TAC)
Customized status reports and performance analysis
Please refer to the link included below for Smart Call Home technical resources, including Deployment
Guides, Pre-flight Checklists, Smart Call Home Portal information,the supported device list and more.
Smart Call Home Support Forum
Best Regards,
Cisco Services Contracts team