The document is a resume for Anne Kokko. It summarizes her qualifications which include a Master's degree in tourism policy and planning, a bachelor's degree in tourism management, and experience planning for tourism in rural communities. Her resume lists her education history, conference presentations, awards, professional experience including roles as a teaching assistant and event coordinator, and community involvement.

1. Address: #518-410 King Street W
Anne Kokko
Kitchener ON N2G1C3
Email: anne.k.kokko@gmail.com
Website: annekokko.com
Phone: 226.989.2140
SUMMARY OF QUALIFICATIONS
 Current Master of Arts in Tourism Policy and Planning student, with a Bachelor of Tourism Management
(honours and double major in management/entrepreneurship);
 Passionate about planning for tourism as shown through continued advanced education in tourism
policy and planning and professional experience in planning for tourism in rural communities;
 Excellent research and analytical skills developed through research assistant positions and significant
academic coursework;
 Proficient computer skills in MS Office and Internet applications.
EDUCATION
Masters of Arts in Tourism Policy & Planning 2013 (expected)
University of Waterloo
Bachelor of Tourism Management (Honours) 2011
Thompson Rivers University
 Double major in management and entrepreneurship;
 Thesis: “Wayfinding, Tourist Signs & the Case of Penticton, BC”;
 Overall GPA 3.95
Other
 French (advance speech, intermediate reading and writing);
 Emergency First Aid – CPR Level A+ AED;
 Mountain Interpretive Guides Association Basic Level Heritage Interpretation.
CONFERENCE PRESENTATIONS
Mapping Your Future (co-presenter) April 2011
Rural Tourism Conference
Improving Directional Signage for Visitor Attractions: The Case of Penticton, BC April 2011
Thompson Rivers University Undergraduate Research Conference
Sign Audits: Why Communities Need Them & How to Complete One April 2010
Rural Tourism Conference
ACADEMIC POSTERS
Improving Directional Signage in Penticton, BC April 2011
Thompson Rivers University Undergraduate Research Conference & Rural Tourism Conference
AWARDS
Outstanding Performance – Graduating Class of 2011 June 2011
School of Tourism – Thompson Rivers University
Best Poster in “Improving our Living Conditions” April 2011
Thompson Rivers University Undergraduate Research Conference
Vancouver Airport Authority Scholarship October 2010
(value $1000)
Continued 

2. PROFESSIONAL EXPERIENCE
Teaching Assistant September 2011 - Present
University of Waterloo
Event Coordinator January – April 2011
Rural Tourism Conference
 Coordinated logistics, marketing, finances, registration and volunteers for the conference;
 Successfully met or exceeded the expectations of delegates at a rate of 98%.
Associate Consultant October – December 2010
Peak Planning Associates
 Planned and coordinated a sign audit for Penticton, BC and developed a database of all tourist signs;
 Created maps with georeferenced points showing sign locations;
 Conducted primary analysis to identify gaps in signage for tourism assets;
 Developed recommendations to improve tourism signage in the community.
Site Supervisor May – August 2010
Travel Alberta – Milk River Visitor Information Centre
 Supervised and trained a team of four members at a visitor information centre and museum;
 Developed an on-site operation manual to help train employees and reduce errors.
Undergraduate Research Assistant May – August 2009
RED TREE Project
 Developed a how-to manual for community to evaluate tourism related signage;
 Gathered and analyzed primary and secondary research related to rural community tourism
development, with a focus on new product development.
Travel Counselor Summers of 2003- 2005, 2007-2008
Travel Alberta Field, Canmore & Walsh (2008, 2005 & 2004 respectively), Edmonton Tourism (2007), Chinook
Country Tourism (2003)
 Provided guidance to tourists regarding tourism products, accommodation and travel information;
 Completed projects to improve information centre functions including developing brochure tracking
systems using MS Excel and compiling research on local and regional tourism products;
 Developed strong interpersonal skills, professional customer service abilities, team leadership and self-
motivation.
COMMUNITY INVOLVEMENT
Ringette Referee 1997- Present
Kitchener-Waterloo, Thompson Okanagan, Edmonton, Lethbridge
Website & Social Media Coordinator 2011-Present
Graduate Association of Recreation & Leisure Studies
Student Committee Member 2009 - 2010
Rural Tourism Conference Planning Committee
Secretary and Promotions Coordinator 2009 - 2010
Thompson Rivers University Economic Student Association
Ringette Coach 2002 - 2007
Edmonton Ringette, Lethbridge Ringette
Executive Member 2005 - 2007
Northern Alberta Ringette Referees Association
REFERENCES (PHONE & E-MAIL UPON REQUEST)
Dr. Rob Hood Dr. Kellee Caton Sydney Johnsen
Asst. Professor & Dept. Chair Assistant Professor Owner & Consultant
School of Tourism - TRU School of Tourism - TRU Peak Planning Associates