1. Professor Ampadu
Mgt. 249
Lionel Warren
Shanique Tillman
Joann Kaltenbach
March 18, 2010
Successful Developments for Angelo’s Pizza
As we can learn from Angelo’s early attempts to repeat his first successful operation, there are
pitfalls to rushing and making assumptions about replicating a viable business unit. Luckily, for
Angelo, he has seen the result of a lack of planning, and he can change his errors before trying to
branch out into more stores and possibly franchising.
Angelo first needs to start a business strategy. A business plan will outline his strategic goals
and help Angelo to determine the employees he needs to develop. Certain businesses want to
attract and maintain certain people, as Angelo has seen from his previous attempts at rushed
hiring. Angelo has to develop a plan that identifies the characteristics and skills that successful
applicants need to posses before he can begin developing his staff.
Once Angelo knows the person he hopes to recruit for his business, he needs a comprehensive
plan for hiring them. Angelo needs to develop a screening process for applicants that include
hiring guidelines, reference checking, extensive interviews and future skills assessments for the
skills the job requires. He may want to do background checks for theft.
Once Angelo has job candidates he is satisfied with, he has to develop human resource
strategies, which will ensure their success. He will need training programs that are recognized so
that each employee understands the role expectation. Angelo needs to be willing to devote

2. sufficient time to the training way before he jeopardized his business reputation, by allowing
unskilled workers to act in his stores. Angelo needs to develop a set compensation packages for
both wages and benefits. In addition, his applicants will know where they stand and their
performance can lead to a management position.
Once Angelo has selected, trained and encouraged skilled employees, he needs to have a way
to evaluate their performance. He can use different methods to determine an employee’s value;
their absenteeism, tardiness, attitude, customer feedback. Angelo can use this information in
different ways to identify those employees who may need better training, those employees who
should be compensated more, and those employees who may be able to be promoted to a higher
level of responsibility. Before Angelo moves on to build more stores, he must identify and avoid
some of the pitfalls that have ruin lots of businesses.
Failure to recognize the traits necessary for the position, and using extensive advertising with
no right candidate or skill set in mind. Angelo could produce better applicants if he were more
specific as to the requirements of the position. By doing so, Angelo will recognize his needs and
skills required to fulfill the job.
Angelo was making snap judgments by excluding some candidates based on a phone message
and rushed hiring of other candidates just because they showed up. Angelo fell into the first
impression method, with the possibility of eliminating a potential; good applicant. A structured
interview process will prohibit the possibility of making snap judgments without substantial
causes.
The interview process is limited with a lack of references and background checks. There is no
formal checklist to make sure each candidate has the same basic questions and format for the

3. interview. There is no screening for skills or characteristics that may affect the candidate’s
performance. Training is required to improve the candidate in the way that you want them to
operate within your business. Never accept an employee knows how to perform, or what you
want them to do. Develop training and a plan to assess its effectiveness. Very important, correct
deficiencies and appraise with positive feedback.
Promotion requires standard practice also. Never believe a person will be a qualified manager
just because he worked with you. There is skills and training required to becoming a professional
manager. Part of the skills required, he must be capable of training the new manager; without a
formal program in place. This will ensure that the level of education is as rich, as any entry-level
training.
Angelo made staffing miscalculations, which lead to high absenteeism and turnover. Results
of poor staffing will lead to burnout of skilled employees. It may be required to examine the
staffing to ensure adequate treatment to prevent poor service and employee burnout. In addition,
Angelo is willing to pay better than average wages, so he can be more selective in his hiring
practices. To the success of his business, he must discover the candidates he is trying to pull; he
must be able to ensure their success and his success by training them for the job.