This document discusses the use of visualization and service design. It provides an overview of how visualization can be used to:
- Document customer research and journeys
- Engage people in testing and refining concepts
- Help capture new concepts and make them tangible
It also describes key elements of the service design process, including insights research, service blueprints, concept development, prototyping and testing. Service blueprints in particular are discussed as a way to map customer journeys, touchpoints, and backstage processes over time. The document emphasizes that visualization helps make ideas more concrete and open to different interpretations compared to text alone.
We explain Experience Design in a few simple steps. Hyper Island
See http://hpr.is/dxd for information on the Hyper Island Digital Experience Design MA.
What's the difference between User Experience, Customer Experience and Service Design? And more importantly, why does it matter? Jani Modig, Hyper Island's Alumni and Senior Service Design Consultant at Deloitte Digital explains and introduces our new Digital Experience Design MA Programme.
Explaining Experience Design in a Simple WayJani Modig
What's the difference between User Experience (UX), Customer Experience (CX) and Service Design? In the following slides you'll find out how I interpret the different parts.
Master thesis: "Enhancing staff engagement in a Social Business through exten...Caroline Chaffin
Thesis by Caroline Chaffin.
MBA programme in Service Innovation & Design.
Case company: Monsterbedriften Social Entrepreneur
"The purpose is to study how service design thinking can be applied in a social business to engage the people at the heart of the business i.e. staff in service development. Visualization tools and methods from service design was used to create an «Engagement tool-kit» that applied visualization extensively. The aim was to bring a starting point for boosting staff engagement in a social business and give substance to ideas that the case company could realize".
Companies need to learn how to apply Service design themselves – instead of relying only on external experts. The session at KISD Conference on 2015 followed a pragmatic approach that provides best practises on bringing knowledge and experience in-house. We discussed different learning concepts that address various stakeholders ranging from front stage staff to managers. An essential part of the conversation was to shed light on boundaries and pitfalls as this is an important aspect of learning as well. Furthermore dos and don’ts of ‘learning how to service design’ were discussed.
Manuel Großmann and Martin Jordan presented at KISD Conference on May 18 under the overarching topic of ‘Refining the Meaning of Design’
Broad point of view on User/Consumer Experience as a differentiator across product/services.
Thx to VentureHive ( http://venturehive.co/) for the speaking engagement today. Here is the deck I presented on thinking of UX in terms of influencing better ways to own consumers habits.
We explain Experience Design in a few simple steps. Hyper Island
See http://hpr.is/dxd for information on the Hyper Island Digital Experience Design MA.
What's the difference between User Experience, Customer Experience and Service Design? And more importantly, why does it matter? Jani Modig, Hyper Island's Alumni and Senior Service Design Consultant at Deloitte Digital explains and introduces our new Digital Experience Design MA Programme.
Explaining Experience Design in a Simple WayJani Modig
What's the difference between User Experience (UX), Customer Experience (CX) and Service Design? In the following slides you'll find out how I interpret the different parts.
Master thesis: "Enhancing staff engagement in a Social Business through exten...Caroline Chaffin
Thesis by Caroline Chaffin.
MBA programme in Service Innovation & Design.
Case company: Monsterbedriften Social Entrepreneur
"The purpose is to study how service design thinking can be applied in a social business to engage the people at the heart of the business i.e. staff in service development. Visualization tools and methods from service design was used to create an «Engagement tool-kit» that applied visualization extensively. The aim was to bring a starting point for boosting staff engagement in a social business and give substance to ideas that the case company could realize".
Companies need to learn how to apply Service design themselves – instead of relying only on external experts. The session at KISD Conference on 2015 followed a pragmatic approach that provides best practises on bringing knowledge and experience in-house. We discussed different learning concepts that address various stakeholders ranging from front stage staff to managers. An essential part of the conversation was to shed light on boundaries and pitfalls as this is an important aspect of learning as well. Furthermore dos and don’ts of ‘learning how to service design’ were discussed.
Manuel Großmann and Martin Jordan presented at KISD Conference on May 18 under the overarching topic of ‘Refining the Meaning of Design’
Broad point of view on User/Consumer Experience as a differentiator across product/services.
Thx to VentureHive ( http://venturehive.co/) for the speaking engagement today. Here is the deck I presented on thinking of UX in terms of influencing better ways to own consumers habits.
Slides from a workshop at The Net Value, Cagliari 03/2016
Your product is perfect and users are stupid. You are developing for a long time, following the perfect idea, your assumptions, you are not wrong… or not?
In this workshop you will understand the foundation of user experience. What UX is, why it is important and how you can start adopting it in your processes.
Introduction to UX provides an overview of user experience design including what it encompasses and how the process works, the goal and principles of UX design, how to measure and improve UX, and the role of a UX agency. Presented by Ari Weissman, lead experience architect at EffectiveUI.
Techniques to understand and improve your digital employee experienceJ05hPatel
The power of the ‘digital employee experience’ comes from the holistic way it looks at every interaction a staff member has, from the time they first join the firm, to when they finally leave. This is also what makes it challenging: where to start?!
A number of techniques are now widely used in customer experience and service design that pull together the many touch-points a customer has, across multiple channels. However which ones should be used for the employee experience?
Get an insight into a number of techniques that can be used to improve the digital employee experience and why.
LCI Congress 2018 WB1 Start with Respect for People and Improvement Will FollowEric Peabody
Understand how the history of Lean is founded in Respect for People. Learn how three organizations developed a Lean journey strategy centered on Respect for People. Identify common Respect-related mistakes firms make in their Lean transformation efforts. Be aware of a few Lean tools for enhancing Respect in any organization.
Watch the video of Naomi's webinar here: https://youtu.be/d3RcL1RlxyU
How to set up an impactful collaborative Organisation Design practice. Step by step.
Join us for the story of Odile the organisation designer at Intersection Railways. We follow Odile on her journey to co-design a multi-disciplinary Enterprise Design practice, and to develop a non-intrusive governance method for maximising design efficiency and effectiveness. In the process, Odile will have to surmount the challenge of aligning enterprise architects, UX-designers and organisation designers alike; not to mention gaining and holding executive support all along the way. Don't miss this presentation if you're curious about how Odile approached her mission, how she dealt with typical setbacks, and which tools and solution strategies she applied and to what effect.
After a terrific Gov Jam in early June ‘public service design’ was the topic of the summer Service Design Drinks in Berlin. A short input was followed by an interactive hands-on session as well as drinks and mingling afterwards. Olaf Lewitz, an independent organisational coach, was facilitating the interactive part of the evening.
Organization performance management - Key questions and current conversations...David Putz, Ph.D.
Presentation on key questions and important conversations taking place at the Iowa DOT connected to creating as organization performance management mindset and approach. Given Jan 14, 2019 during the Transportation Research Board (TRB) Annual Meeting.
The following slide deck was presented at the Saskatchewan chapter of the Service Design Network's kick off event in Regina, Saskatchewan. It provides a high level overview of service design, some insights into creating journey maps and an approach for design sprints.
Marco Steinberg of Helsinki Design Lab makes the case for adopting a strategic design approach in the public sector to address Dublin's challenges. Speaking at a workshop in Dublin City Council as part of PIVOT Dublin's Designing Growth #designgrowth event for Design Week 2013
Slides from a workshop at The Net Value, Cagliari 03/2016
Your product is perfect and users are stupid. You are developing for a long time, following the perfect idea, your assumptions, you are not wrong… or not?
In this workshop you will understand the foundation of user experience. What UX is, why it is important and how you can start adopting it in your processes.
Introduction to UX provides an overview of user experience design including what it encompasses and how the process works, the goal and principles of UX design, how to measure and improve UX, and the role of a UX agency. Presented by Ari Weissman, lead experience architect at EffectiveUI.
Techniques to understand and improve your digital employee experienceJ05hPatel
The power of the ‘digital employee experience’ comes from the holistic way it looks at every interaction a staff member has, from the time they first join the firm, to when they finally leave. This is also what makes it challenging: where to start?!
A number of techniques are now widely used in customer experience and service design that pull together the many touch-points a customer has, across multiple channels. However which ones should be used for the employee experience?
Get an insight into a number of techniques that can be used to improve the digital employee experience and why.
LCI Congress 2018 WB1 Start with Respect for People and Improvement Will FollowEric Peabody
Understand how the history of Lean is founded in Respect for People. Learn how three organizations developed a Lean journey strategy centered on Respect for People. Identify common Respect-related mistakes firms make in their Lean transformation efforts. Be aware of a few Lean tools for enhancing Respect in any organization.
Watch the video of Naomi's webinar here: https://youtu.be/d3RcL1RlxyU
How to set up an impactful collaborative Organisation Design practice. Step by step.
Join us for the story of Odile the organisation designer at Intersection Railways. We follow Odile on her journey to co-design a multi-disciplinary Enterprise Design practice, and to develop a non-intrusive governance method for maximising design efficiency and effectiveness. In the process, Odile will have to surmount the challenge of aligning enterprise architects, UX-designers and organisation designers alike; not to mention gaining and holding executive support all along the way. Don't miss this presentation if you're curious about how Odile approached her mission, how she dealt with typical setbacks, and which tools and solution strategies she applied and to what effect.
After a terrific Gov Jam in early June ‘public service design’ was the topic of the summer Service Design Drinks in Berlin. A short input was followed by an interactive hands-on session as well as drinks and mingling afterwards. Olaf Lewitz, an independent organisational coach, was facilitating the interactive part of the evening.
Organization performance management - Key questions and current conversations...David Putz, Ph.D.
Presentation on key questions and important conversations taking place at the Iowa DOT connected to creating as organization performance management mindset and approach. Given Jan 14, 2019 during the Transportation Research Board (TRB) Annual Meeting.
The following slide deck was presented at the Saskatchewan chapter of the Service Design Network's kick off event in Regina, Saskatchewan. It provides a high level overview of service design, some insights into creating journey maps and an approach for design sprints.
Similar to The Box and Arrows Model of a System - Andrea Di Marco (20)
Marco Steinberg of Helsinki Design Lab makes the case for adopting a strategic design approach in the public sector to address Dublin's challenges. Speaking at a workshop in Dublin City Council as part of PIVOT Dublin's Designing Growth #designgrowth event for Design Week 2013
Pauline Sargent is a voluntary community activist and co-founder of DigiWomen and 'hyperlocal' website 'Drimnagh is good', which is a community online news site for teh people of Drimnagh
Dan Slee is senior press officer with Walsall Council UK, who set up early local government twitterstream in 2008 with 67 social media profiles currently, including staff from frontline. Dan also organises 'brewcamp' meet-ups for local gov and social media.
Roy O'Donnell, gully manager with Dublin City Council and inventor extraordinairre presents his original designs for the city drainage systems. Includes link to video from Dublin City Council Ideas Scheme 2012, which shortlisted Roy's 'Gully Cap Eye Holder' idea
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
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➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
3. WHeN O U I
IsUIzAOn tH MoTR O AlL EsI tOS
• To document research about customers and their journeys
• To let people help during testing and refinement
• To help capture new concepts
• To make concepts tangible
4. WHy ThENg L?
IsUIzAOn -rIS PJeC DeVOpMT
Text is more open to interpretation than pictures and stories. Visuals
help building commitment to the solutions created by the team.
5. aPOaCNg E DIgN F SVEs
IsUIzAOn iMRtA tHUgHT T pREsS F DIG
• Insights research & Workshops
• Service blueprinting
• Service proposition development
• Concept sketches and presentations
• Experience prototyping
• Testing & Delivery
6. EsCBiN ThE ErVE LDsCE
tH CoNXt wHH A ErVE ORaT iS SuAY CPE
A system map is a diagram of all the actors affected by a service and the
relationships between them, displayed in a systematic manner.
7. OwA sEIE EsI dESNs
cAUrE He G PTuR AnD NtEOnNTiO oF He RCe
• Service blueprint
Helps you structure, design, and align touchpoint interactions as they
unfold over time, including specific detail about the elements, experiences,
and delivery within the service itself. It maps out:
• User journeys - all phases and steps performed.
• Touchpoints - all channels and touchpoints associated.
• Backstage processes - all stakeholders and actions involved.
8. kE ElENtS O SViC BlURTs
RaCNg L REs RoS ChAElS LoN TM
• Time
• Line of visibility
10. IsUS A WInDwS N IsCER
cOInI dA aN DiSAy OpEY F rERkAE UtCEs
The greatest value of a picture is when
it forces us to notice what we never
expected to see.
-John Tukey
11. sEIcE ArE FtE SoL As OdUS
UsISs ItS SuAY ME LTlE EnS To E CTEr
The successful public services of the future will enforce stronger
relationships with their customers, and will emphasize their role of
co-producers of the service.
12. HE Ox-D-RrOw OE
Ou NnO SePAtE OmPEnT WiTUt EaKG BDs
• Diagrams describe just the anatomy of a system
Entities within an organization are held together by a common purpose.
• Purpose is king
If efficiency of expression becomes the key value, ideas that are crucial
in other respects get easily marginalized.
13. RaVSiN ThE RI
RoS-ExANiN RoW AnD OlUS T ReDIgN Nd PVe
• Journey summaries
Create storyboards for each phase of the journey, and track key user
journeys through the blueprint.
• Phase summaries
Describes user experiences across all channels at that stage. Document the
connections between different backstage elements of the service and how
they need to interact. Flag mission-critical elements or activities.
18. wE kE dEGn CE
IfE S CNgE wHE RoW iS UsT N OIO
Never look for things like the best user experience, the ultimate
interface to something, whatever. Every design project is a redesign
process. Life is always change, and change always happens at margins.
19. HaN YOfor your patience and understanding
Andrea Di Marco
Institute Without Boundaries