The document discusses VIL's vision for digital transformation through analytics. It outlines six building blocks for digital transformation including strategy, technology, process automation, customer decision journeys, data analytics, and organization. It then discusses use cases for business value improvement in areas like demand forecasting, anomaly detection, and decision support. The document also covers upskilling opportunities and the potential for automation in different roles. Finally, it outlines VIL's strategic focus on areas like decision intelligence and AI governance within the AI development hype cycle.

2. Transformation With VIL Analytics
PRESENTED BY Kapil Singhal

3. VISION
VIL to own and drive the real analytics with partner support

4. Six Building Blocks of Digital Transformation
Strategy and Innovation
Focus on future value an drive fueled
by experimentation
Technology
2-Speed IT to support core functions
and rapid development
Process Automation
Reinvented processes and customer journeys
through automation and agile processes
Customer Decision Journey
Deep analysis and ethnographic research to understand how
and why customers make decisions
Data Analytics
Usable and relevant customer analytics
tied to goals and strategies
Organization
Agile, flexible, and collaborative processes and
capabilities that follow strategy

5. As IS
Income/Cash
Improvement
Efficiency
Reporting/
Forecasting
Accuracy
Audit/
Compliance
To Be
Technical
Feasibility
Data Feasibility
Organizational
Feasibility
Mission

6. CORPORATE USE CASES
Business Value
Income/Cash
Improvement
Efficiency
Reporting/
Forecasting
Accuracy
Audit/
Compliance
Feasibility
Technical
Feasibility
Data
Feasibility
Organization
al
Feasibility
Demand/Revenue Forecasting
Anomaly & Error Detection
Decision Support
POC Revenue Forecasting
Cash Collection
Very High
High
None
Medium
Low

7. UPSKILLING OPPORTUNITIES
Current Role
Transferrable Skills
▷ Time Management
▷ Verbal Communication
▷ Equipment Maintenance
▷ Documentation
▷ Safety
▷ Adaptability
▷ Commitment
▷ Responsibility
▷ Teamwork
▷ Communication
▷ Cleaning
Machine Operator
Labor Supply
Job Demand
Automation Potential = 71%
Labor Supply
Job Demand
Automation Potential = 71%
2. Medical Technician
Labor Supply
Job Demand
Automation Potential = 71%
3. Solar Installer
Labor Supply
Job Demand
Automation Potential = 71%
1. Laboratory Technician
Potential Future Roles
58%
Match
53%
Match
40%
Match

8. AI DEVELOPMENT HYPE CYCLE
Innovation
Trigger
Peak to
Inflated
Expectations
Through of
Disillusionment
Slope of
Enlightenment
Plateau of
Productivity
Decision
Intelligence
AI Governance
Automation Platform
Machine Learning
Natural Language
Computer Vision
Our Current Strategic
Focus
Competitor’s Current
Focus
EXPECTATIONS
TIME

9. AI-INTEGRATED
PRODUCT MIX
1. Earn
2. Entice & Defend
3. Expand the Pie
4. Experiment

10. END-TO-END AUTOMATION CAPABILITIES
Authentication
Cognitive IVR
Chatbots
Robotic
Process
Automation
Triage,
Case Mgmt
Forecasting, Scheduling
Post Interaction Work Automatic Process Discovery
Voice of the Employee
Voice of the Customer
Bots Supervision
Predictive Routing
Employee Assist
Predictive
Analytics
Recruiting,
training,
retention
Omni
Channel
CX
Business
Process
Automation
CUSTOMER
Voice, chat, text,
email, web,
mobile, social,
assistant
SYSTEMS
CRM, ERP,
Billing, HR
Systems
Predictive Engagement
Machine
Human