The document introduces the leadership and Manila-based operations center of CBE. It discusses the directors of international operations, human resources, and operations who have extensive experience in the BPO industry and understand both Filipino and American cultures. The operations center is located in Bonifacio Global City and is open at night to assist customers during daytime hours in the United States. CBE's Manila team has 45 years of combined BPO experience and is ready to partner with companies in the Philippines.

1. 3/19/2015
CBE’s Manila-based
Operations Center
An introduction to the leadership and the city

2. Isela Villanueva
2
Director, International Operations
With 10 years of experience as a
client, I can appreciate what a client is
looking for in a partner. I understand
their concerns, challenges and what is
important to them... Being an
American in our PH office, there is a
positive impact to our associates in
that I can explain our culture better,
assist with understanding specific
state cultural differences, and the level
of engagement with all associates
across the floor.”

3. 3
Bonifacio Global
City is a world-class
business and
residential center.

4. Tyler Mayer
4
Supervisor, Collections Training
Something that we continually receive
positive feedback on, and that is very
unique to CBE is Better U (based on
Steven Covey’s 7 Habits), which is a 2-
day training that focuses on the
employee in their roles both in the office
and outside of the office. This training
and investment reinforces CBE’s
immediate commitment to employee
development as this training happens
the employees first week of hire in PH.”

5. 5
Bonifacio Global
City is home to
CBE’s Manila-based
operations center.

6. 6
Wilhelm Gaza
Director, Human Resources
Being in HR allows me to affect both
client and employees. I provide
clients with data and analysis about
the Philippines and the available
talent that they may tap plus
information on labor laws and
regulations that would help them be
successful with their venture in the
Philippines. For the employees, it is
the complete life cycle within the
company…from being hired, to
transformation and embracing the
culture, to unleashing their potential
through career development, to
inspiring fresh ideas through
employee engagement and ensuring
employee retention.”

7. 7
CBE’s Manila-based
operations center is
open at night to
enable associates to
assist customers
during daytime
hours in the United
States.

8. 8
Paolo Socorro
Senior Manager, Operations
My 12 years in the BPO industry in the
Philippines handling different types of
work makes my role well-rounded to point
that I know what the client needs even
before they ask….My role entails me to
be one step ahead and to ensure that I
cater to solutions even before the
concerns arise. Being a Filipino who grew
up in the US and other parts of the globe,
I have more appreciation about the needs
and demands of both cultures to deliver
both for my employees and my clients
needs, specifically with the technicalities
and labor laws of the Philippines.”

9. 9
CBE’s Manila-based
operations team has
45 years of BPO
experience and is
ready to partner with
your company in the
Philippines!
Let’s Talk!