The document is an internship report for MCB Islamic Bank Limited. It includes sections on the organizational profile, departments, personal experiences, recommendations, and a comparison of theoretical versus practical knowledge. The key points are: - The intern worked in the HR department's Learning & Development unit, performing tasks like updating training records and files. - Main bank departments observed were HR, Finance, Internal Audit, IT, and Administration. - Personal experiences included gaining skills like patience, teamwork, and learning office management. Problems identified included a lack of benefits and motivations for employees. - Recommendations included converting to online banking, implementing a reward system, and adding curricular activities to relieve employee stress

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Internship Report
MCB Islamic Bank Limited
UCP Business School
(Summer 2019)

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Acknowledgement
In the name of ALLAH, the most kind and most merciful.
First of all I’m grateful to ALLAH ALMIGHTY, who bestowed me with health, abilities and
guidance to complete the project in a successful manner, and without HIS help I was unable to
perform this task.
I might want to demonstrate my appreciation and thank the MCB Islamic Bank Limited above all
else for giving me a chance to work at their association and having confidence in me. I want to
thank to all of those who helped me to complete my report. I want to thanks to the MCB
Islamic Bank staff in MCB Islamic Bank Head Office Lahore who guided me and helped me
during my Internship over there.
I might likewise want to express gratitude toward Ms. Maria Zaidi, Program Manager of BBA in
UCP Business School, who gave me data with respect to the internship strategies of our
University and for controlling me in making the internship report.

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Table of Contents
Acknowledgement..................................................................................................................................2
Industry Profile.......................................................................................................................................4
Organizational Profile.............................................................................................................................5
Mission Statement..............................................................................................................................5
Vision Statement ................................................................................................................................5
Our Values ..........................................................................................................................................5
Main Business Process............................................................................................................................6
Reporting Duties.................................................................................................................................6
Job Performed ....................................................................................................................................6
Overview of Process............................................................................................................................6
Departmental Functions .........................................................................................................................7
Main Operations.................................................................................................................................7
HR Department...................................................................................................................................7
Finance Department ...........................................................................................................................8
Personal Experience................................................................................................................................8
Discoveries/Observations...................................................................................................................8
Problems Identified ............................................................................................................................9
Personal Account of Interactions with Others at Work Place..............................................................9
Specific Skilled Learned.......................................................................................................................9
Most Challenging Task Performed ....................................................................................................10
Future Recommendations ....................................................................................................................10
Overall Comparison between Theory (things you have learned in the classroom) and Practice ...........11
Conclusion ............................................................................................................................................12
Appendices ...........................................................................................................................................13

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Industry Profile
MCB Islamic Bank Limited (The Bank) is the wholly owned subsidiary of MCB Bank
Limited and commenced its operations in 2015 with nation-wide network of branches.
The aim of MCB Islamic Bank Limited is to be the 1st choice Shari’ah Compliant Financial
Services Provider for the customers and to carry out business purely in accordance with the
Shari’ah rules with full conviction and devotion.
The Bank currently operates to provide Shari’ah compliant value added and high tech
innovative banking solutions for customers under the supervision of Sharia Board which is being
headed by renowned Islamic Scholar Professor Mufti Munib-Ur-Rehman.
The Bank focuses on building strong lasting relationships and delivering an experience
that satisfies all types of customers across Corporate, Commercial, SME, Consumer, Agriculture
and Micro sectors. The Bank offers wide range of Riba Free and Shari’ah compliant products for
both the Personal and Business needs.
The Bank is using World’s renowned and highly recognizable Oracle Flex cube as its Core
Banking Software. Different services and products offered by the bank are available to
customers through a branch network of 166 branches backed by over 167 On-Site and Off-Site
ATMs network. Bank operates EMV enabled Debit Card, iOS and Android based native Mobile
and Internet Banking.
The Bank is committed to share the mutual benefits with the customers, staff and
shareholders who participate in our business success under the highly skilled seasoned
Management with the prime objective of Customers’ Satisfaction.

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Organizational Profile
Mission Statement
o To provide innovative Shari’ah complaint financial solutions and quality services to our
customers.
o To maximize Halal returns for our shareholders.
o To nurture an internal environment of qualified professionals and cutting-edge
technology.
Vision Statement
To be the leading provider of Shari’ah Complaint Innovative financial products with a
focus on service quality and providing superior value for our customers, share-holders,
employees and the community.
Our Values
o We are Shari’ah driven
We will conduct our activity in a fair, ethical and socially responsible manner.
o Dedicated and Dependable
We will build strong, enduring relationships, delivering an experience that delights
our customers.
o Aspirational
We will be professional and fulfill our commitments, delivering high quality products
and services.

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Main Business Process
During the tenure of my internship I worked in their HR Department in Learning & Development
unit in which I have performed different activities which are challenging and interesting for me.
Reporting Duties
I have to report directly to the HR associate of Learning and Development unit. I have to
report each and everything related to my task whether I’m updating MIS training session file or
attaching documents to a specific file and I have to update about the documents that they are
completed or not.
Job Performed
During the tenure of my internship, I have performed different tasks. Like, I have to check the
MIS of the training sessions and updated it with new sessions. I have done filing, attaching
documents of different trainings in a specific file. I have to check the leave status of every
employee, have to checked their attendance and check their signatures, and after consoling it,
documents should be attached to a specific file. Done scanning documents as well.
Moreover, I have console personal data of every employee checking their name,
employee ID, CNIC card number, family, etc. in MIS file to check that data is enter correct or
not, is there any information related to employee is missing or not.
Additionally, I have worked on Job Descriptions as well. I’ve updated JDs of all groups’.
JDs include employee accountabilities, qualification, experience and skills required.
Overview of Process
Main purpose of Learning and Development unit is to check Internal Communications in
which they have to done different task.
Like, they have to provide different trainings session programs to the each and every
employee of the MIB staff and then they have to manage record of that training session for

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further use so they can know that who has taken that training and who need to take that
training. They invite different professional guest speakers for different training sessions.
Another work of this unit is to check and manage the leave status of whole MIB staff.
They have to make records of leaves of each and every employee. They also have to check the
attendance and late coming staff to make records. Additionally, this unit has to give budgets
and check or update the organizational chart.
Departmental Functions
Following are the Departments which I have observed during the tenure of my internship.
Main Operations
The main operations of MIB Head Office are:
o HR
o Finance
o Internal Audit
o IT
o Administrative
HR Department
In HR Department they operate in different units. Like,
o Talent Acquisition
o Hiring & Selection
o Training
o Operations
o Learning & Development
o Procurement
o Policy & Review

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Finance Department
In Finance Department they have to check the overall financial status of MCB Islamic Bank. They
have to make and maintain the status of each and every employee whom MIB is paying. They have to
check and clear the payments of vendors. They receive the Invoices of different vendors, then they
make cheques of them and dispatch their checks to them.
They also operate in
o Loan
o Insurance
o Musharakah
o Mudarabah
Personal Experience
Discoveries/Observations
Doing internship in MCB Islamic Bank is very interesting and challenging experience for
me as a business student. I have gain a lot of experience in my internship duration and it was a
great experience working with the different people. I have to performed many activities during
my internship about which I just had bookish knowledge. With the help of this internship I
improved many skills like communication confidence and problem solving. I will recommend for
every BBA Student should performed all assigned activities with full passion so that this time
period helped her/ him in his /her practical life. Internship is a precious asset for our future life.
Additionally, I have learned more about HR department and their duties specifically
Learning & Development unit of HR. I have learned how HR people have to manage, assess,
motivate and train companies’ resources. I got a clear concept of HR. I get to know how office
work is done and manage, how you can complete your work easily and more efficiently. To be
very honest, I have learned how to deal with political situation in an office. Most importantly I
got a lot of experience by doing internship in this organization.

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Moreover, you want to get experience what they give to you and also by seeing and
observing them, how they work and what they do.
Problems Identified
Following are the problems which I have observed during the tenure of my internship.
o Lack of benefits given to the employees
o No source of motivations except wages and salary
o A lot of paper wastage
o No curricular activities or any entertainment
o Not enough space for employees
o No common/prayer room to spent break hours
Personal Account of Interactions with Others at Work Place
Talking about the personal interaction with other at work place is good all the
employees of rank first line to top level managers are humble and polite towards the internees
and the people who are in learning stage to understand the company’s dynamics. Not only with
their internees but also with their staff and customers they treat them very politely and well
manneredly.
Specific Skilled Learned
During the tenure of my internship I developed
o Patience
o Teamwork
o Smart Work
o Responsibility
o Communication Skills
o Got more efficient in MS Office, especially in MS Excel
o How office work is done and managed

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Most Challenging Task Performed
. As I was working there as an internee so they only gave those tasks that can be
performed easily and can be attainable. Whenever they gave me any task, first they guide me
what to do and how to do so, I didn’t find any difficulty to performing my task which was
assigned to me.
Future Recommendations
Following are the suggestions/recommendations which I like to suggest MCB Islamic
Bank Limited.
o Online and Computerized Banking Facilities
The Bank should convert paper work and file system to a digital format. Now-a-
days, soft wares have been much established, so The Bank should take measures to
reduce paper work load from their employees by introducing latest digital system.
o Reward System
The Bank should provide perks and benefits to each and every employee on the
basis of their performance. E.g. proper employee space, common room, separate prayer
area, proper washrooms or in other words a whole new and well established building
for office employees.
o Curricular Activities
There should be some activities for fleshing employees mind. Organization
should manage some games or trips so they can relief their stress by taking parts in
these activities.

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Overall Comparison between Theory (things you have learned in the
classroom) and Practice
During the tenure of my internship I have done as well as observed many practical
activities and I observed that there is a big difference between the bookish knowledge and
practical work but we cannot deny the importance of theoretical knowledge because this
knowledge provides a base line for practical work.
In my opinion practical work is different and more challenging from theoretical work.
Things that I have observed at MCB Islamic Bank Head Office are as follows:
o Theoretical knowledge just gives us an idea about an activity but in practice these
activities are more cleared to us by doing them.
o We learn more by the execution of activities in practical.
o MIB keeps data of every purpose or every issue that happened, but in classroom the
data is not compulsory to be stored of every matter.
o We have to follow the rules and policies strictly in MIB whereas we skip the rules and
regulation in teaching institution.
o A complete medium is used for any task where in classroom it is not compulsory for
routine work.
o Every employee (officers as well as staff) follows the hierarchy of supervisor or
authority.

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Conclusion
This six weeks internship duration was a great opportunity for me to work at MCB Islamic Bank
Limited (Head Office). During my six weeks internship program I have learned many things
related to professional field.
Working in MCB Islamic Bank Limited (Head Office) taught me different aspects:
o Organization taught me different strategy plans.
o I learnt how to do work in groups.
o It also helped me in polishing my inter-personal skills.
o Organization gave me a new vision for seeing the world equally without any discrimination.
o This experience taught me how to work in an organization with keeping a control over ones
emotions.

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Appendices
o http://www.mcbislamicbank.com
o Evaluation Form
o Internship Letter