To manage its medical transportation services from any location, the company had subscribed to Genesys and AWS Cloud platforms. However, it was only using public internet services provided by different telecom vendors to connect to these Cloud platforms. The employees did not have privatised access to the Cloud, and the usage of applications was vulnerable to weaknesses in the core data connection. It was essential to get over such vagaries by upgrading to a private MPLS-based network. They also wanted the private network to have certain features: • It had to be telco-agnostic and provide secure connectivity without having a complex infrastructure or design • In a multi-application environment where the employees were using applications with high bandwidth consumption in routine workflows, it was necessary to prioritise mission-critical traffic • The IT team needed access to a portal to view network performance statistics and ensure that latency and jitter were under control As the data connectivity services were provided by different vendors, the company wanted the MPLS solution with an end-to-end service level agreement (SLA) – this was necessary to ensure high availability and get timely technical assistance whenever required.