This document provides an overview of Williams-Sonoma's implementation of IBM's Call Center for Commerce solution. It discusses Williams-Sonoma's business, challenges, and requirements. It also outlines the agenda, architecture, offline solution, prototyping approach, and governance/training for the project. The goal is to empower associates, provide a single customer view, and enable a consistent omnichannel experience.
Generate 25% more conversions with Configure Price Quote Solutions
CRM++ Quote Management is a SaaS based application that acts as a one stop shop to seamlessly generate a quote to any opportunity. It gives an organization the ability to quickly create Price Quotes and link those Quotes to Accounts, Contacts, or Opportunities. These Price Quotes are intended to allow sales representatives to easily and efficiently provide customers with Quick Quotes for pricing and availability
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
CRM++ Email Integration for Oracle Cloud SolutionsCRMIT
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.
The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.
CRM++ Social Integration for Oracle Cloud SolutionCRMIT
CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product.
CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity.
Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
Generate 25% more conversions with Configure Price Quote Solutions
CRM++ Quote Management is a SaaS based application that acts as a one stop shop to seamlessly generate a quote to any opportunity. It gives an organization the ability to quickly create Price Quotes and link those Quotes to Accounts, Contacts, or Opportunities. These Price Quotes are intended to allow sales representatives to easily and efficiently provide customers with Quick Quotes for pricing and availability
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
CRM++ Email Integration for Oracle Cloud SolutionsCRMIT
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.
The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.
CRM++ Social Integration for Oracle Cloud SolutionCRMIT
CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product.
CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity.
Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
ClearFormat: Brand your daily business emailsGrove Group
ClearFormat business email branding is about utilising the valuable real estate in something you already own… your everyday business emails
This presentation outlines what ClearFormat is, how it will benefit your business and how it works.
Mage Titans USA 2016 - Brendan Falkowski Designing the B2B ExperienceStacey Whitney
I spent the last four years advocating for responsive design as a scalable strategy to beat consumer’s expectations in a multi-device world. The B2C world shifted dramatically from designing for a screen to designing for users, which put tremendous pressure on B2B businesses to keep pace.
My last two years were focused on the B2B space and extending the considerations of RWD to customers that behave differently than a consumer but have the same critical eye.
This presentation details my thought process designing the user experience and services for the B2B customer and what it really takes to beat the curve.
Technosoft (SEA) Pte Ltd provides next-generation, integrated Automotive Industry Solutions to help our customers develop 360-degree view of their business.
The Automotive Dealer Management (ADM) program sets out to achieve this simple objective - balancing the elegance of high level education with ‘street-wise’ operational experience – balancing vehicle sales with fixed operations – balancing profitability with asset management – balancing customer demands with OEM demands - balancing the art of the game with science and balancing investment in capital resources with investment in the people resource. At last we have the makings of
a high level, intensive Dealer Principal ‘apprenticeship’ program, where learners can thrive on the successes and lessons from some of the world’s most highly experienced and professional operators, academics and consultants.
Application for Car Manufactring Dealer Management SystemMike Taylor
Application for Car Manufactring Dealer Management System with CRM and POS with Point Of Sales integration. A web based desktop application with CRM for dealer management
In this solution guide from IBM partner Lightwell (http://www.lightwellinc.com) you will learn:
• How to achieve competitive advantages through B2B collaboration
• How Sterling B2B Integration Services allows improved allocation of internal resources
• What drives increased profitability
Benefits
• Increases business agility and control
• Offers flexible delivery options
• Offers world-class support
• Offers comprehensive security capabilities
• Offers data integrity
Retargeting - Re-connecting and Re-gaining Traction With Lost Prospectssachab1
AMA webcast 29 Oct 2010:
•Understand the value of retargeting
•Retarget valuable prospects with search, display ads and dynamic product recommendations
•Gain retargeting insights and best practices
21 Secrets of Self-Service IT Request FulfillmentnewScale
This presentation was given at the itSMF Australia ‘Power On’ Conference in Sydney - 18 August 2009. For more information, contact newScale at www.newscale.com
In part 1 of our guide to Local SEO, Senior Search Marketing Consultant, Andy Robson, looks at Local Search Optimisation techniques, as well as the best approach for utilising Google My Business to your best advantage.
This guide is part of a 3-piece series, aiming to help marketers and retailers drive site traffic and convert it into increased footfall. Put simply, from clicks to bricks!
ClearFormat: Brand your daily business emailsGrove Group
ClearFormat business email branding is about utilising the valuable real estate in something you already own… your everyday business emails
This presentation outlines what ClearFormat is, how it will benefit your business and how it works.
Mage Titans USA 2016 - Brendan Falkowski Designing the B2B ExperienceStacey Whitney
I spent the last four years advocating for responsive design as a scalable strategy to beat consumer’s expectations in a multi-device world. The B2C world shifted dramatically from designing for a screen to designing for users, which put tremendous pressure on B2B businesses to keep pace.
My last two years were focused on the B2B space and extending the considerations of RWD to customers that behave differently than a consumer but have the same critical eye.
This presentation details my thought process designing the user experience and services for the B2B customer and what it really takes to beat the curve.
Technosoft (SEA) Pte Ltd provides next-generation, integrated Automotive Industry Solutions to help our customers develop 360-degree view of their business.
The Automotive Dealer Management (ADM) program sets out to achieve this simple objective - balancing the elegance of high level education with ‘street-wise’ operational experience – balancing vehicle sales with fixed operations – balancing profitability with asset management – balancing customer demands with OEM demands - balancing the art of the game with science and balancing investment in capital resources with investment in the people resource. At last we have the makings of
a high level, intensive Dealer Principal ‘apprenticeship’ program, where learners can thrive on the successes and lessons from some of the world’s most highly experienced and professional operators, academics and consultants.
Application for Car Manufactring Dealer Management SystemMike Taylor
Application for Car Manufactring Dealer Management System with CRM and POS with Point Of Sales integration. A web based desktop application with CRM for dealer management
In this solution guide from IBM partner Lightwell (http://www.lightwellinc.com) you will learn:
• How to achieve competitive advantages through B2B collaboration
• How Sterling B2B Integration Services allows improved allocation of internal resources
• What drives increased profitability
Benefits
• Increases business agility and control
• Offers flexible delivery options
• Offers world-class support
• Offers comprehensive security capabilities
• Offers data integrity
Retargeting - Re-connecting and Re-gaining Traction With Lost Prospectssachab1
AMA webcast 29 Oct 2010:
•Understand the value of retargeting
•Retarget valuable prospects with search, display ads and dynamic product recommendations
•Gain retargeting insights and best practices
21 Secrets of Self-Service IT Request FulfillmentnewScale
This presentation was given at the itSMF Australia ‘Power On’ Conference in Sydney - 18 August 2009. For more information, contact newScale at www.newscale.com
In part 1 of our guide to Local SEO, Senior Search Marketing Consultant, Andy Robson, looks at Local Search Optimisation techniques, as well as the best approach for utilising Google My Business to your best advantage.
This guide is part of a 3-piece series, aiming to help marketers and retailers drive site traffic and convert it into increased footfall. Put simply, from clicks to bricks!
Getting closer to in the moment insights generation - Esomar Congress 2016Daan Versteeg
During ESOMAR Congress in New Orleans, Netquest and UPF RECSM presented a paper on how to combine different types of data, to allow brands and researchers to get the full picture on consumer behavior. In our research we focused on the combination of declared data and behavioral or passive data. Please find the PDF version of our presentation attached to this post. To receive the full paper, please reach out. Thank you for your time, and your attention.
Location sensing and IBM presence insightsDerek Baron
The next generation of context-aware apps will use a variety of location sensing technology as its canvas for creating more productive, meaningful, and interactive user experiences.
IBM Presence Insights Integrates multi-sensor engagement capabilities, Facilitates mobile apps that sense, analyze, act, engage, and Partnership opportunities (retail, events, social media).
Why It's Time to Invest in eCommerce; A Conversation for Ektron CustomersLuminos Labs
You’ve been on Ektron for years now. But, you know that in order to move the business forward, it’s time to look at an upgrade to have a significant impact on your business.
In this webinar, experts from Episerver and Techromix Solutions take a close look at how an improved eCommerce platform can give you complete control of the online buyer’s experience and make you the new company hero.
Key takeaways include:
The business drivers for ecommerce initiatives
How Episerver is making eCommerce happen for Ektron customers
Get access to a technical diagram that shows how Episerver and Ektron can be integrated saving migration efforts and costs.
View an infographic that determines whether or not your business model is a fit for commerce.
July 23 Retail Webinar (OS_IBM_ISR)_FINALLaura Roach
Hear from Laura Roach, IBM and Integrated Solutions Providers for Retailers on best practices for sales optimization and driving sales team performance in retail
Insight2014 ibm client_center_4_adv_analytics_7171IBMgbsNA
#IBMInsight session presentation "Your Competitive Advantage: The IBM Client Center for Advanced Analytics (CCAA)"
Introduction to the Client Center for Advanced Analytics, Analytics and Insight – deriving business value, Case Studies and Demo – using SPSS and BigInsights, Data, Capabilities and Infrastructure – bringing it all together, Getting Started with CCAA.
More at www.ibm.biz/BdEPRD
How to Hire and Compensate Your Customer Success Management TeamGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Hire and Compensate Your Customer Success Management Team - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from BllueJeans Network, Zendesk, Demandbase, SAP
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Hire and Compensate Your Customer Success Management Team - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from BllueJeans Network, Zendesk, Demandbase, SAP
Leverage the call center in your omni-channel strategy with IBM Call Center for Commerce.
Below are some benefits of IBM Call Center for Commerce:
• Helps ensure high quality customer service by better enabling your customer service representatives to see exactly what the customer sees
• Increases customer satisfaction by providing consistent service across virtually all channels
• Dramatically decreases average call handling time through increased productivity
• Reduced IT costs to deploy, manage, and grow call center operations