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Alternative governance hounslow

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The London Borough of Hounslow outsourced its library services to John Laing Integrated Services through a competitive procurement process. This resulted in a 10-year partnership with a focus on investment, improved service delivery, and efficiencies. After two years, usage and satisfaction increased while costs decreased through staff reductions and a leaner structure. Lessons were learned around change management and communication that will benefit future plans, which include continued refurbishment, technology upgrades, and innovation.

Education
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[object Object],The London Borough of Hounslow Experience Lisa Forsyth, Principal Consultant, Max Associates Claire Griffiths, Bid Director, John Laing Integrated Services Models for Alternative Governance and Outsourcing
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
London Borough of Hounslow Heston Library Cranford Library Gunnersbury Estate Feltham Library Bedfont Library Hanworth Library Hounslow Urban Farm Hounslow Library Beavers Library PRT Brentford Library Osterley Library Isleworth Library Boston Manor House Redlees Arts Studio Chiswick Library Hogarth's House
Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The procurement process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The procurement process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outcomes and lessons learnt ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outcomes and lessons learnt ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],New beginning ,[object Object]
Why a partnership with John Laing? ,[object Object],Hospitals and Primary Health Centres Waste and Energy Education Rail, Roads, Highway Maintenance, Street Lighting Regeneration and Social Housing Local and Central Government Facilities
Why a partnership with John Laing? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First two years ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First two years ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First two years ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The future ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Alternative governance hounslow

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  • 3. London Borough of Hounslow Heston Library Cranford Library Gunnersbury Estate Feltham Library Bedfont Library Hanworth Library Hounslow Urban Farm Hounslow Library Beavers Library PRT Brentford Library Osterley Library Isleworth Library Boston Manor House Redlees Arts Studio Chiswick Library Hogarth's House
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