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AlignIT Training
This document outlines an interview training for the AlignIT research initiative. It discusses rules and techniques for conducting effective interviews, such as asking open-ended questions, avoiding leading questions, and using follow up questions like "tell me more" to get interviewees to provide stories. Sample questions are provided focused on problems the interviewees have faced. The goal is to learn about customer agencies' past, present and future problems. Teams will practice interviews and analyze results using a CUBE framework to identify strengths, weaknesses, uncertainties and capacity. The stages of an organization are also discussed.
AlignIT Training
- 1. AlignIT Research Initiative InterviewTraining wonful wonful consulting.
- 2. What do youhope to give to, and get from, this AlignIT research effort? wonful
- 3. Why are wehere? wonful
- 4. What should webe looking out for? wonful
- 5. What could wedo to guarantee this new organization crashes and burns? wonful
- 6. Which of theseare we at risk for? Which of these have we experienced before? wonful
- 7. How are wegoing to avoid or prevent these from happening? wonful
- 8. Best way tolearn. Instill confidence. “Little a” agile. Very responsive Problem discovery Why Interviewing? wonful
- 9. Rule #1: Pull,Don’t Push Rule #2: No Leading Questions Rule #3: Past Behavior --> Future Behavior Rule #4: Actual Self vs. Ideal Self Rule #5: No Pitching Rule #6: “N of 1” is Not Proof Rule #7: No Seeding. Rule #8: Low Cognitive Load Questions Rule #9: Stories > Statements Part 1: The Rules wonful
- 10. So how doyou get someone telling stories? wonful
- 11. Technique #1: “5Why’s” Technique #2: “Tell me more.” Interviewing Tactics wonful
- 12. Technique #1: “5Why’s” Technique #2: “Tell me more.” Technique #3: “Tell me about the last time...” Technique #4: “What do you mean by...” Technique #5: How are you dealing with your problem now? Technique #6: Silence is Golden Interviewing Tactics wonful
- 13. Very interesting… whyis that important? That makes sense… I never thought about it that way before. Can you tell me more? That sounds important. I’m not sure I understand… That’s a great point. Wow / Neat / Cool / Strange / Huh Softening Statements wonful
- 14. Question #1: “Whatif they never talk about the problem I’m trying to solve?” ! Question #2: “How do I put these into a survey?” ! Question #3: Face2Face>Skype>Phone>Email>Pigeons F.A.Q. wonful
- 15. Stories about past,present, and future problems of our customer agencies. What are we looking for? wonful
- 16. Split into teamsof 3. Practice time! wonful
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- 18. Tell me aboutthe last big problem you solved at your agency… Prompting Question: wonful
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- 20. CUBE Analysis: wonful Analyze thepresent situation. ! Compare between agencies. Where can their weaknesses be our strengths?
- 21. People (confidence inyour people+methods to solve problems) Adaptability (ability to solve urgent problems that emerge) Strategy (understanding of possible future problems) Capacity (do you have enough people to solve your problems?) CUBE Analysis: wonful
- 22. Tell me aboutwhat problems are you working on now? Prompting Question: wonful
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- 24. Critical Uncertainties: wonful Prepare forthe future. ! ! What is most uncertain about your future?
- 25. What might wedo in each possible future reality? ! Any other problems you think you’ll be facing in the coming years? Prompting Questions: wonful
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- 27. The stages ofan organization. Ecocycle wonful
- 28. Training: DONE! ! Research Interviews: Scheduled! ! Sensemaking Retreat: Lets talk to Ben! Timeline wonful
- 29. wonful wonful consulting. Zachary Cohn Fisher Qua zaccohn@gmail.com fisher@back-loop.com ! Want to learn more? www.wonful.co Join “Innovation At Work” www.wonful.co/newsletter