- Alice Berwanger has dual American and Brazilian citizenship and is fluent in Portuguese and English. - She has a Bachelor's degree in Business Administration and over 4 years of experience in customer service roles. - Her most recent roles include working as an administrative assistant for security at the U.S. Consulate in Porto Alegre, Brazil and as a marketing and admissions coordinator at a school.

1. Alice Berwanger
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Túlio de Rose 260, 1503A, Porto Alegre - Brazil 91340-110 | (+55 51)99963-7771 or (+55 51) 3019-0986| aliceazambuja@hotmail.com
SUMMARY
 Lived in the US from 2009 - 2013
 Dual Citizenship (American and Brazilian)
 Fluent in Portuguese and English
 Four years of experience providing excellent customer service
 Ability to work with cultural diversity
 Ability to work in a fast pace environment
 Extensive use of Microsoft Office, Windows 7, some experience in Oracle SQL
EDUCATION
 California PolytechnicStateUniversity, San Luis Obispo, CA Graduation: December2013
Bachelor of Science: Business Administration Cumulative GPA: 3.318
Concentration: Information Systems Dean’s List Spring 2013
 Cuesta College, San Luis Obispo, August 2009 – May 2011
 Universidade Federal do Rio Grande do Sul (UFRGS), Brazil, March 2007 – December 2008
Major: PublicRelations
COUSES/TRAINING:
 Oracle 12c: Fundamentals I - SQLe SQL*PLUS – Target Trust – 24 hours –May 2015
 Business Intelligence(BI), Data Warehouse and ETL – Target Trust - 20 hours – November 2015
 Fraud prevention – US Consulate in São Paulo – 8 hours – October 2015
 Digital Marketing andCommunication – Target Trust – 20 hours – January 2016
 Organizing Data andObjects in Excel 2010 – April 2016
 Addressing and Redistributing E-mail – April 2016
 Search Engine Optimization– Target Trust – 20 hours – July 2016
WORK EXPERIENCE
I have worked extensively in various service-oriented capacities in order to finance a significant part of my education. I spent considerable time
providing excellent customer service while learning about how to interact effectively with different peopleand combining my understanding of the
culture of Brazil with that of the US.
United States Consulate - Overseas Building Operations – Porto Alegre, Brazil
Regional Security OfficerAdministrative Assistant, July 2015 – Current
 Review and complete security clearance questionnaires from contract personnel.
 Maintain database to be easily tracked by theSite Security Manager/ Regional Security Officer.
 Work with SSM/RSO, Cleared American Guards and Foreign Service National Investigator to schedule security-related interviews with
contract personnelquesting access to Overseas Building Operations project site.
 Coordinate with theconsular Section at U.S. consulate in São Paulo and Regional Security Offices at other U.S. Missions to conduct
consular and police checks on contract personnelas appropriate.
 Coordinate hotel and transportation arrangements for OBO and other official visitors to Porto Alegre.
 Coordinate unclassified diplomatic pouch and mail shipments to and from Porto Alegre.
Pan American School of Porto Alegre – Brazil
Marketing and Admissions Coordinator, October 2014 – June 2015
 Handle email and phone calls from stakeholders and providing the appropriate follow up.
 Input data as needed into our Educational Software.
 Be able to navigate in our software to get information for reports and other specific data, as well as maintaining accurate stakeholder
information.
 Organize and manage all school events. Come up with the appropriate logistics for each event.
 Be the first point of contact of people outside the company.
 Offer a comprehensive overview of the school and the programs we offer.
San Luis Obispo Country Club
ServerFebruary 2010 – May 2012
 Developed interpersonal skills via meeting and serving members of a very specific portion of thecommunity.
Sushiya Japanese Restaurant - San Luis Obispo, CA
Hostess Manager- January 2009 - January 2010
 Managed other hostesses, created work schedules, met and served customers
 Responsible for opening and closing restaurant, including closing out of cash register
 Proven the ability of multi-task in a very fast pace environment

2. Walt Disney World Resort – Magic Kingdom, Orlando, FL
Operating “Jungle Cruise” November2007 – January 2008
 Excellent customer service
 Gave 10 minutes Jungle Cruise Speeches in front of groups of 30+ peoplethroughout theday
 Worked up to 14 hour days, opened and closed theattraction
Exposition of RBS television - Media Network - “50 Years of Media” - Porto Alegre, Brazil
Event FacilitatorAugust 2007 - November 2007
 Conducted presentations and tours about the event (in Portuguese and English)
COMPUTER SKILLS
 Oracle SQL (learning)
 Windows 7
 Microsoft Office (Access, Excel, Word, PowerPoint),
 Social Media
LANGUAGES
 English: fluent speaking, writing and comprehension,
 Portuguese: fluent speaking, writing and comprehension
 Spanish:comprehension, reading
REFERENCES:
1) Marilyn Spoeneman
 E-mail: spinnyag@msn.com
 Phone Number: +1 (805) 709-3109
 Retired
2) ChristopherP Whitcraft,
 E-mail: WhitcraftCP@state.gov
 Phone Number: (+55 51) 9984-2244
 Diplomat, Foreign Services Security
3) Alessandra Ceccon
 E-mail: alececco@panamerican.com.br
 Phone Number: (+55 51) 8562-1210
 RH analyst at Pan American School of Porto Alegre