Alcmeon slideshare march 2017
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customer engagement platform that turbocharges leading B2C brands’ customer service on social media and messaging apps
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A presentation on strategy and marketing covering lessons learnt from my work at Temenos and before
My Company IS on Social Media- now what?!
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• 2011 business trends in social media (more integrated, mobile, competitive, customer focused)
• How to find the real return on investment in social media
• How to align social media against your business goals
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To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. Want to know how to overcome these impediments, and succeed with AI in 2019? Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI.
Beyond The Hype: Contact Center AI That Works
To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. Want to know how to overcome these impediments, and succeed with AI in 2019? Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI.
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Why should consumers buy from you instead of your competitors or other choices, including doing zilch? In other words, what are your key differentiators or unique selling points? As more consumers use social media to reach brands,superb social customer service is becoming an important business differentiator.
Seventy-one percent of consumers who experience good customer service on social media are likely to recommend a brand based on their most recent experience, according to the 2012 State of Social Customer Service Report. And an Edison study says 32 percent of consumers expect a response on social media within 30 minutes.
These studies represent a huge opportunity for brands today. Although there are many other brands with similar features as you and doing content marketing to the hilt, superb social customer service is where most are lacking. In fact, only 10 percent of companies deliver great customer service (Help Scout). In this webinar, we'll learn the five best practices in social customer service. Please join our panel of experts to discuss:
-Identifying the vision and objectives of your brand’s social customer service
-Building a team to meet your brand’s social customer service objectives
-Creating a process for responding to negative and positive messages
-Providing your team with customer social and product history in an easy to use system
-Defining a specific, measurable social customer service differentiator
-Measuring your social customer service performance
#TFT12: Richard white
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These studies represent a huge opportunity for brands today. Although there are many other brands with similar features as you and doing content marketing to the hilt, superb social customer service is where most are lacking. In fact, only 10 percent of companies deliver great customer service (Help Scout). In this webinar, we'll learn the five best practices in social customer service. Please join our panel of experts to discuss:
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Alcmeon slideshare march 2017
- 1. Human + AI cloud based engagement tool to meet the challenge of Customer Social Messaging
- 2. Bertrand Stephann CEO ex CEO of Allociné and Auféminin Valérie Henderson COO former VP Morgan Stanley Charles Doxuan CMO ex Managing Partner TribalDDB, Razorfish Mathieu Lacage CTO ex INRIA engineer PhD Computer Science Guillaume Schwetterlé Head of Sales ex Sales Director Netwave, NetAffiliation FANTASTIC TEAM !
- 3. Millennials : 67 text messages each day with friends and family 5x more time on messaging than phone calls TOMORROW’S CUSTOMERS
- 4. 15’38% SOLVING A GROWING PROBLEM 2016: 38% of the tweets sent by customers to brands were left UNANSWERED Facebook 2017: “Very Responsive Brand” badge : respond to 90% of msgs < 15’ +74%/quarter MSGS GROWTH RATE ON FACEBOOK IN 2016
- 5. No message or mention unanswered 100% Employees Experts Customer Care Service Community Managers Online Sales Force A A A Alcméon Cloud Frontline Platform Facebook, Twitter, Instagram, Messenger WITH ALCMÉON AS A FRONTLINE SOLUTION
- 6. No message or mention unanswered 100% Employees Experts Customer Care Service Community Managers Online Sales Force A A A Alcméon Cloud Frontline Platform Facebook, Twitter, Instagram, Messenger 2x Massive Productivity Gain 30% Higher Customer Satisfaction & Commercial Leads OPPORTUNITIES & ROI
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