The document outlines airport procedures and the governing authorities in the aviation sector, highlighting the roles of various organizations such as the Airports Authority of India (AAI) and the Bureau of Civil Aviation Security (BCAS). It discusses the evolution of airports into mini-cities with extensive facilities and services to enhance passenger experiences, as well as listing the busiest airports globally by passenger volume. Additionally, it details the check-in processes and special assistance areas for passengers with specific needs at major airports.

1. Airport Procedures
AIR GRACE AVIATION ACADEMY
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2. AIRPORTS
Most airports in India are controlled or maintained by the AAI and few are under the
control of the defence authorities & other agencies like GMR. They do the utmost to
provide all the facilities to the passengers in the airport.
The Aviation sector is governed by DGCA in India and CAA in Europe and FAA in United
States of America. Likewise, every country has their own organisation to govern Aviation
sector.

3. AGENCIES OPERATING AT THE AIRPORTS
• Airports Authority of India (AAI)
• Bureau of Civil Aviation Security (BCAS)
• Central Industrial Security Force (CISF)
• Emigration / Immigration (Int. Terminal)
• Customs (Int. Terminal)
• Airlines

4. Airports are constantly changing to offer better services to both passengers and visitors.
Cities with several airports compete vigorously for new traffic and more passengers. To
attract new business, both in terms of more carriers, new routes, and passengers, airports
around the world strive to improve the level and range of airport facilities.
The largest airports have become mini-cities, offering first-class shopping, restaurants, in-
terminal hotels, leisure facilities and a range of transportation options. The below table
identifies the volume of passengers traveling through the largest airports each year. These
numbers reflect the key role of airports in national and local economies. It is important to
know these airport locations, names and three-letter codes.

5. Rank Airport Name City
City
Code
Country Country Passengers
1
Hartsfield-Jackson Atlanta
International Airport
Atlanta ATL
United States of
America
US 85907423
2 O'Hare International Airport Chicago ORD
United States of
America
US 765103
3 London Heathrow Airport London LHR United Kingdom GB 67915389
4 Haneda International Airport Tokyo HND Japan JP 63282219
5
Los Angeles International
Airport
Los Angeles LAX
United States of
America
US 61485269
6
Dallas/Fort Worth International
Airport
Dallas DFW
United States of
America
US 5964360
7 Paris Charles de Gaulle Airport Paris CDG France FR 53756200
8 Frankfurt Airport Frankfurt FRA Germany DE 52219412
9 McCarran International Airport Las Vegas LAS
United States of
America
US 44280190
10 Amsterdam Schiphol Airport Amsterdam AMS Netherlands NL 4416398

6. AIRPORT TERMINALS
Departing passengers arrive at the airport and check in at the departure terminal. Many of
the larger airports have more than one terminal building, so it is important to
communicate information about check-in terminal numbers to travel customers.
Departure terminals are normally numbered at multi-terminal airports.
This information should be included in the passenger's copy of the trip itinerary. In larger,
multi-terminal airports (such as Heathrow), each terminal usually has both a departure
and an arrival area. Arrival areas are often located on the lower terminal level while
departure areas are on the upper level.

7. DEL SIN
BUD
CDG

8. Airports serving international departures and arrivals differ in size, design and facilities.
However, they all share common processes. The end-to-end airport experience for
passengers begins with airport check-in and ends in arrival at destination. We explore
departure and arrival formalities in the next units.

9. AIRPORT AREA
KERB SIDE AREA

10. KERB SIDE COUNTERS
• At the major airports, a special counter has been opened which is accessible from
outside the airport and helps with passengers needing extra care such as senior
citizens, unaccompanied minors, passengers on wheel chairs and disabled passengers,
passengers traveling on stretcher, passenger requiring oxygen etc.
• Passengers can also get answers to all the queries related to reservations.
• Can also collect / purchase the tickets.
• Can get flight information.

11. Check-in Emigration Transit Area Boarding
DEPARTURE FORMALITIES
 When a passenger arrives at the airport for their flight, there are four main formalities to
complete for departure.

12. Thank You
AIR GRACE AVIATION ACADEMY
www.airgraceacademy.com