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© 2016 Cambridge Design Partnership Ltd
USING SCIENCE TO GAIN
REAL-TIME USER DATAAND
CONSUMER INSIGHTS FOR
EFFECTIVE PACKAGING
Tom Lawrie-Fussey
Technology Business Development Leader
CONFIDENTIALITY
ALL INFORMATION CONTAINED IN THIS DOCUMENT IS COMMERCIALLY CONFIDENTIAL
AND MUST NOT BE DISCLOSED TO THIRD PARTIES WITHOUT WRITTEN PERMISSION.
© 2016 Cambridge Design Partnership Ltd
November 2016
AGENDA //
An introduction to Cambridge Design Partnership
Digital Strategy: How it links to Smart Packaging
Uncovering the real opportunity
Insight
The Future
Conclusions
© 2016 Cambridge Design Partnership Ltd
3
Our team has extensive
experience with brand
innovation & packaging,
creating an immersive
user experience, and
delivering a commercially
viable, differentiated
product and service…
November 2016
© 2016 Cambridge Design Partnership Ltd
4
Our approach, Potential Realised™ improves phase
transitions, knowledge transfer & reduces lead times…
November 2016
© 2016 Cambridge Design Partnership Ltd
November 2016
AGENDA //
An introduction to Cambridge Design Partnership
Digital Strategy: How it links to Smart Packaging
Uncovering the real opportunity
Insight
The Future
Conclusions
© 2016 Cambridge Design Partnership Ltd
6 WHAT IS SMART?
LESS IS MORE…
November 2016
CALM TECHNOLOGY
Require the smallest possible amount of
attention
Make use of the periphery and not always
remain in the centre of attention
Only use the minimum amount of
technology needed to solve a problem…
Respect social norms
[Courtesy of Amber Case, Harvard University]
© 2016 Cambridge Design Partnership Ltd
7
WHAT IS IT?
Your digital strategy will almost
certainly include:
New device development
Architectures
Collaborations/partnerships
Sales/service optimisation
November 2016
YOUR DIGITAL STRATEGY AND HOW SMART PACKAGING FITS
© 2016 Cambridge Design Partnership Ltd
8
Courtesy Bud Caddell, Digital Strategy 101
YOUR DIGITAL STRATEGY AND HOW SMART PACKAGING FITS
Digital allows a much more focused way to interact with
your customers. Listen and iterate, don’t just broadcast
WHAT’S DIFFERENT?
Fosters “Good Call” advertising campaign
September 2016
© 2016 Cambridge Design Partnership Ltd
9 YOUR DIGITAL STRATEGY AND HOW SMART PACKAGING FITS
Digital allows a much more focused way to interact with
your customers. Listen and iterate, don’t just broadcast
WHAT’S DIFFERENT?
September 2016
© 2016 Cambridge Design Partnership Ltd
10 CAUTION:
CONSIDER THE ENTIRE JOURNEY
September 2016
This is a user-centric service,
enabled by a clever product
portfolio.
This is about the entire journey,
involving all those stakeholders
that interact with it...
© 2016 Cambridge Design Partnership Ltd
November 2016
AGENDA //
An introduction to Cambridge Design Partnership
Digital Strategy: consider the entire journey
Uncovering the real opportunity
Insight
The Future
Conclusions
© 2016 Cambridge Design Partnership
Jobs To Be Done
Solution agnostic, evidenced based
identification & prioritisation of user needs.
Ted Levitt
“People don’t want to buy a ¼-inch drill, they want a ¼-inch hole”
November 2016
© 2016 Cambridge Design Partnership Ltd
UNCOVERING THE REAL OPPORTUNITY
EXAMPLE: LISTENING TO MUSIC
November 2016
A job is long-term stable unit of analysis for innovation
Products and services are merely point-in-time solutions that enable people
to get a job done
Point-in-time solutions to the job: Listen to recorded music
© 2016 Cambridge Design Partnership Ltd
UNCOVERING THE REAL OPPORTUNITY
EXAMPLE: PACKAGING
November 2016
The jobs
1) To facilitate successful storage and usage of the end product
2) To present goods appropriately to the end user, in a differentiated way
3) To protect and preserve goods prior to being consumed
© 2016 Cambridge Design Partnership Ltd
UNCOVERING THE REAL OPPORTUNITY
EXAMPLE: PACKAGING
Match the technology with the need and the price…
Basic Interaction, but
user led. Nice fit to
Marketing
Asset status can be
shared, but it still needs
physical contact between
asset and phone
Asset status shared
locally (up to 100m range)
but needs expensive
reader-gateway
infrastructure
Asset status shared
locally (up to 30m range),
but still needs
smartphone or hub
Accurate location, but at
significant battery ‘cost’,
device will need regular
recharging
+ $0.10
+ $2.50
+ $5
+ $10
+ $20
Direct connectivity to 2G
cellular network/Cloud. No
hub needed, but requires
SIM and recurring contract
costs.
© 2016 Cambridge Design Partnership Ltd
November 2016
AGENDA //
An introduction to Cambridge Design Partnership
Digital Strategy: consider the entire journey
Uncovering the real opportunity
Insight: evidence-based user trials
The Future
Conclusions
© 2016 Cambridge Design Partnership Ltd
17 WHAT IS IT?
“insight” is a research
tool; a suite of compact
connected electronic
platforms that can be
embedded within or attached
to packaging.
November 2016
© 2016 Cambridge Design Partnership Ltd
18
The logging devices are designed to be largely unseen by consumers to
encourage natural behaviour.
DOES IT SUIT MY PRODUCTS?
November 2016
© 2016 Cambridge Design Partnership Ltd
19 INSIGHT: THE DEVICES
A SUITE OF PLATFORM SOLUTIONS
November 2016
A range of pre-built sensing platforms to fit a variety of packaging shapes and sizes:
© 2016 Cambridge Design Partnership Ltd
20 INSIGHT: THE RESULTS ARE IN…
ANGULAR POSITION
3-AXIS ACCELERATION
TEMPERATURE / HUMIDITY
November 2016
© 2016 Cambridge Design Partnership Ltd
21 INSIGHT: THE RESULTS ARE IN…
3-AXIS ACCELERATION
SHAKESTATIONARY, ON THE
SHELF
RETURN TO
SHELF WITH
A THUMP
TIPBACK ON
THE SHELF
SHAKETIP ALL DONE!
November 2016
ANGULAR POSITION
© 2016 Cambridge Design Partnership Ltd
SO WHAT DOES THIS ALL MEAN?
November 2016
The data shows:
6 minutes
2 uses
Shaking
Stored upright
130 degree tipping
Is there anything else we can infer?
Male?!
Nearly full bottle
2-in-1 shampoo
INSIGHT: THE RESULTS ARE IN…
© 2016 Cambridge Design Partnership Ltd
November 2016
AGENDA //
An introduction to Cambridge Design Partnership
Digital Strategy: consider the entire journey
Uncovering the real opportunity
Insight: evidence based user trials
The Future
Conclusions
© 2016 Cambridge Design Partnership Ltd
THE FUTURE
BENEFITS TO THE CONSUMER
November 2016
Primary packaging benefits
Consumable
Durable
Tech could provide
Anti-counterfeit solution
Usage data-capture
Auto-reordering
Tailored formulations
Exclusive offers, events
Bespoke user-experience
© 2016 Cambridge Design Partnership Ltd
THE FUTURE
BENEFITS TO THE INDUSTRY
November 2016
Secondary/Tertiary packaging benefits
Knowledge of shock/impact
Temperature excursion logs
Pre-emptive warnings
Mesh networks
© 2016 Cambridge Design Partnership Ltd
November 2016
AGENDA //
An introduction to Cambridge Design Partnership
Digital Strategy: consider the entire journey
Uncovering the real opportunity
Insight:
The Future
Conclusions
© 2016 Cambridge Design Partnership Ltd
Think about the Job to be Done, not Tech push
Smart packaging means an elegant solution to a real problem. It can be zero Tech!
With detailed knowledge of consumer behaviour, future development challenges can be
dramatically de-risked.
Make informed decisions, based on real consumer insights.
CONCLUSIONS
IT’S A COMPLEX WORLD
November 2016
© 2016 Cambridge Design Partnership Ltd
THANK YOU
November 2016
Tom Lawrie-Fussey
twl@cambridge-design.co.uk
Thank you //

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Consumer Insights

  • 1. © 2016 Cambridge Design Partnership Ltd USING SCIENCE TO GAIN REAL-TIME USER DATAAND CONSUMER INSIGHTS FOR EFFECTIVE PACKAGING Tom Lawrie-Fussey Technology Business Development Leader CONFIDENTIALITY ALL INFORMATION CONTAINED IN THIS DOCUMENT IS COMMERCIALLY CONFIDENTIAL AND MUST NOT BE DISCLOSED TO THIRD PARTIES WITHOUT WRITTEN PERMISSION.
  • 2. © 2016 Cambridge Design Partnership Ltd November 2016 AGENDA // An introduction to Cambridge Design Partnership Digital Strategy: How it links to Smart Packaging Uncovering the real opportunity Insight The Future Conclusions
  • 3. © 2016 Cambridge Design Partnership Ltd 3 Our team has extensive experience with brand innovation & packaging, creating an immersive user experience, and delivering a commercially viable, differentiated product and service… November 2016
  • 4. © 2016 Cambridge Design Partnership Ltd 4 Our approach, Potential Realised™ improves phase transitions, knowledge transfer & reduces lead times… November 2016
  • 5. © 2016 Cambridge Design Partnership Ltd November 2016 AGENDA // An introduction to Cambridge Design Partnership Digital Strategy: How it links to Smart Packaging Uncovering the real opportunity Insight The Future Conclusions
  • 6. © 2016 Cambridge Design Partnership Ltd 6 WHAT IS SMART? LESS IS MORE… November 2016 CALM TECHNOLOGY Require the smallest possible amount of attention Make use of the periphery and not always remain in the centre of attention Only use the minimum amount of technology needed to solve a problem… Respect social norms [Courtesy of Amber Case, Harvard University]
  • 7. © 2016 Cambridge Design Partnership Ltd 7 WHAT IS IT? Your digital strategy will almost certainly include: New device development Architectures Collaborations/partnerships Sales/service optimisation November 2016 YOUR DIGITAL STRATEGY AND HOW SMART PACKAGING FITS
  • 8. © 2016 Cambridge Design Partnership Ltd 8 Courtesy Bud Caddell, Digital Strategy 101 YOUR DIGITAL STRATEGY AND HOW SMART PACKAGING FITS Digital allows a much more focused way to interact with your customers. Listen and iterate, don’t just broadcast WHAT’S DIFFERENT? Fosters “Good Call” advertising campaign September 2016
  • 9. © 2016 Cambridge Design Partnership Ltd 9 YOUR DIGITAL STRATEGY AND HOW SMART PACKAGING FITS Digital allows a much more focused way to interact with your customers. Listen and iterate, don’t just broadcast WHAT’S DIFFERENT? September 2016
  • 10. © 2016 Cambridge Design Partnership Ltd 10 CAUTION: CONSIDER THE ENTIRE JOURNEY September 2016 This is a user-centric service, enabled by a clever product portfolio. This is about the entire journey, involving all those stakeholders that interact with it...
  • 11. © 2016 Cambridge Design Partnership Ltd November 2016 AGENDA // An introduction to Cambridge Design Partnership Digital Strategy: consider the entire journey Uncovering the real opportunity Insight The Future Conclusions
  • 12. © 2016 Cambridge Design Partnership Jobs To Be Done Solution agnostic, evidenced based identification & prioritisation of user needs. Ted Levitt “People don’t want to buy a ¼-inch drill, they want a ¼-inch hole” November 2016
  • 13. © 2016 Cambridge Design Partnership Ltd UNCOVERING THE REAL OPPORTUNITY EXAMPLE: LISTENING TO MUSIC November 2016 A job is long-term stable unit of analysis for innovation Products and services are merely point-in-time solutions that enable people to get a job done Point-in-time solutions to the job: Listen to recorded music
  • 14. © 2016 Cambridge Design Partnership Ltd UNCOVERING THE REAL OPPORTUNITY EXAMPLE: PACKAGING November 2016 The jobs 1) To facilitate successful storage and usage of the end product 2) To present goods appropriately to the end user, in a differentiated way 3) To protect and preserve goods prior to being consumed
  • 15. © 2016 Cambridge Design Partnership Ltd UNCOVERING THE REAL OPPORTUNITY EXAMPLE: PACKAGING Match the technology with the need and the price… Basic Interaction, but user led. Nice fit to Marketing Asset status can be shared, but it still needs physical contact between asset and phone Asset status shared locally (up to 100m range) but needs expensive reader-gateway infrastructure Asset status shared locally (up to 30m range), but still needs smartphone or hub Accurate location, but at significant battery ‘cost’, device will need regular recharging + $0.10 + $2.50 + $5 + $10 + $20 Direct connectivity to 2G cellular network/Cloud. No hub needed, but requires SIM and recurring contract costs.
  • 16. © 2016 Cambridge Design Partnership Ltd November 2016 AGENDA // An introduction to Cambridge Design Partnership Digital Strategy: consider the entire journey Uncovering the real opportunity Insight: evidence-based user trials The Future Conclusions
  • 17. © 2016 Cambridge Design Partnership Ltd 17 WHAT IS IT? “insight” is a research tool; a suite of compact connected electronic platforms that can be embedded within or attached to packaging. November 2016
  • 18. © 2016 Cambridge Design Partnership Ltd 18 The logging devices are designed to be largely unseen by consumers to encourage natural behaviour. DOES IT SUIT MY PRODUCTS? November 2016
  • 19. © 2016 Cambridge Design Partnership Ltd 19 INSIGHT: THE DEVICES A SUITE OF PLATFORM SOLUTIONS November 2016 A range of pre-built sensing platforms to fit a variety of packaging shapes and sizes:
  • 20. © 2016 Cambridge Design Partnership Ltd 20 INSIGHT: THE RESULTS ARE IN… ANGULAR POSITION 3-AXIS ACCELERATION TEMPERATURE / HUMIDITY November 2016
  • 21. © 2016 Cambridge Design Partnership Ltd 21 INSIGHT: THE RESULTS ARE IN… 3-AXIS ACCELERATION SHAKESTATIONARY, ON THE SHELF RETURN TO SHELF WITH A THUMP TIPBACK ON THE SHELF SHAKETIP ALL DONE! November 2016 ANGULAR POSITION
  • 22. © 2016 Cambridge Design Partnership Ltd SO WHAT DOES THIS ALL MEAN? November 2016 The data shows: 6 minutes 2 uses Shaking Stored upright 130 degree tipping Is there anything else we can infer? Male?! Nearly full bottle 2-in-1 shampoo INSIGHT: THE RESULTS ARE IN…
  • 23. © 2016 Cambridge Design Partnership Ltd November 2016 AGENDA // An introduction to Cambridge Design Partnership Digital Strategy: consider the entire journey Uncovering the real opportunity Insight: evidence based user trials The Future Conclusions
  • 24. © 2016 Cambridge Design Partnership Ltd THE FUTURE BENEFITS TO THE CONSUMER November 2016 Primary packaging benefits Consumable Durable Tech could provide Anti-counterfeit solution Usage data-capture Auto-reordering Tailored formulations Exclusive offers, events Bespoke user-experience
  • 25. © 2016 Cambridge Design Partnership Ltd THE FUTURE BENEFITS TO THE INDUSTRY November 2016 Secondary/Tertiary packaging benefits Knowledge of shock/impact Temperature excursion logs Pre-emptive warnings Mesh networks
  • 26. © 2016 Cambridge Design Partnership Ltd November 2016 AGENDA // An introduction to Cambridge Design Partnership Digital Strategy: consider the entire journey Uncovering the real opportunity Insight: The Future Conclusions
  • 27. © 2016 Cambridge Design Partnership Ltd Think about the Job to be Done, not Tech push Smart packaging means an elegant solution to a real problem. It can be zero Tech! With detailed knowledge of consumer behaviour, future development challenges can be dramatically de-risked. Make informed decisions, based on real consumer insights. CONCLUSIONS IT’S A COMPLEX WORLD November 2016
  • 28. © 2016 Cambridge Design Partnership Ltd THANK YOU November 2016 Tom Lawrie-Fussey twl@cambridge-design.co.uk Thank you //

Editor's Notes

  1. SLIDE NOTES Slide Layout Name: Concept 2 Images Fill in the details for the Title, Topic and the Main Text – If nothing is typed in these boxes then they will not appear in the presentation view. The main text has three levels of bullets points, one with triangle, one with circle and one with a dash (all have increasing levels of indent). These are used by selecting the text and then under the ‘HOME’ menu clicking on the ‘Increase List Level’ button under the paragraph options, once for triangle, twice for circle and a third time for the dash. The button has an arrow pointing right with four horizontal lines next to it. The default font size is 14pt if you require more text than can fit in the area then please reduce the font size manually using the option under the ‘Home’ Tab. The single image can be added by clicking on the icon in the main picture placeholders. The crop/scale of this image can be changed by either right clicking on it and then clicking on the crop icon above the popup or by adjusting the numbers in the ‘Size and Position’ Menu.
  2. SLIDE NOTES Slide Layout Name: Concept 2 Images Fill in the details for the Title, Topic and the Main Text – If nothing is typed in these boxes then they will not appear in the presentation view. The main text has three levels of bullets points, one with triangle, one with circle and one with a dash (all have increasing levels of indent). These are used by selecting the text and then under the ‘HOME’ menu clicking on the ‘Increase List Level’ button under the paragraph options, once for triangle, twice for circle and a third time for the dash. The button has an arrow pointing right with four horizontal lines next to it. The default font size is 14pt if you require more text than can fit in the area then please reduce the font size manually using the option under the ‘Home’ Tab. The single image can be added by clicking on the icon in the main picture placeholders. The crop/scale of this image can be changed by either right clicking on it and then clicking on the crop icon above the popup or by adjusting the numbers in the ‘Size and Position’ Menu.
  3. SLIDE NOTES Slide Layout Name: Concept 2 Images Fill in the details for the Title, Topic and the Main Text – If nothing is typed in these boxes then they will not appear in the presentation view. The main text has three levels of bullets points, one with triangle, one with circle and one with a dash (all have increasing levels of indent). These are used by selecting the text and then under the ‘HOME’ menu clicking on the ‘Increase List Level’ button under the paragraph options, once for triangle, twice for circle and a third time for the dash. The button has an arrow pointing right with four horizontal lines next to it. The default font size is 14pt if you require more text than can fit in the area then please reduce the font size manually using the option under the ‘Home’ Tab. The single image can be added by clicking on the icon in the main picture placeholders. The crop/scale of this image can be changed by either right clicking on it and then clicking on the crop icon above the popup or by adjusting the numbers in the ‘Size and Position’ Menu.
  4. SLIDE NOTES Slide Layout Name: Concept 2 Images Fill in the details for the Title, Topic and the Main Text – If nothing is typed in these boxes then they will not appear in the presentation view. The main text has three levels of bullets points, one with triangle, one with circle and one with a dash (all have increasing levels of indent). These are used by selecting the text and then under the ‘HOME’ menu clicking on the ‘Increase List Level’ button under the paragraph options, once for triangle, twice for circle and a third time for the dash. The button has an arrow pointing right with four horizontal lines next to it. The default font size is 14pt if you require more text than can fit in the area then please reduce the font size manually using the option under the ‘Home’ Tab. The single image can be added by clicking on the icon in the main picture placeholders. The crop/scale of this image can be changed by either right clicking on it and then clicking on the crop icon above the popup or by adjusting the numbers in the ‘Size and Position’ Menu.