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Lecture Series: AI is the New Electricity?
AILABS Academy
J-3, GP Block, Sector V, Salt Lake City,
Kolkata, West Bengal 700091
Intelligent Processes Propelled by AI
Presented at AILABS Academy,
Kolkata on April 18th 2018
Sarit Bose
Managing director - Protiviti
DECODING AI
3
NEED FOR AUTOMATION
4
A lot of processes are standardized and simple e.g. payroll process,
tax calculations, interest payments etc.
Most of the process steps are mundane and repetitive
Huge amount of effort is being spent to realize these processes and
most of it is manual
However the volume of work in most of these cases is very high and
it is a struggle to deal with this volume
Poor turn around time becomes a derivative of the volume of work
and manual effort
Manual processes are hugely error prone
WELCOME TO THE AGE OF DIGITAL WORK FORCE
5
The next and perhaps final frontier of low cost labor: Robotic Process Automation
(RPA) is here today and here to stay. Today’s robots are far more than screen-
scraping click-trainers. RPA is advancing quickly as a platform delivered service and
being upgraded with cognitive capabilities that will change service delivery forever.
RPA is creating new opportunities and challenges for business and clients alike.
WHAT ARE THE BENEFITS OF RPA IN AN ORGANIZATION?
Higher Quality
Productivity
Increase
Cost Reduction
Ease of
Implementation
Human error
reduction to a
minimum
Faster processes
and availability
around the hour
Initial results
possible within 30
working days
Lower process
costs and easily
scalable
Complete audit trail
and aligned with
compliance
Employees can
focus on value-
adding activities
Rapid return on
investment
No significant IT-
support required
6
7
THREE CLASSES OF RPA
Cognitive
Automation
Enhanced Process
Automation
Basic Process
Automation
1
3
2
Rules
Engine
Screen
Swapping
Work
Flow+ +
Processing of
unstructured data
and base knowledge
Natural
Language
Processing
Big Data
Analytics
Artificial
Intelligence
Machine
Learning
Large Scale
Processing
Adaptive
Alteration
• Macro Based Applets
• Screen Scrapping Data Collection
• Built in knowledge repository
• Learning Capabilities
• Ability to work with unstructured
data
• Artificial Intelligence
• Natural recognition and
processing
32
9
Cannot pass professional
judgment
Cannot take voice
instructions properly
WHAT TRADITIONAL RPA CANNOT DO TODAY
Cannot read hand written
documents properly
Cannot generate insights
Cannot adapt to changes
Cannot interpret
freeform text
INTELLIGENT AUTOMATION
10
‘By 2019, the global market for content analytics, discovery and cognitive systems
software is projected to reach $9.2 billion’, according to IDC, ‘more than double
that of 2014.’
The range of applications could be from collecting
simple data to making contextual decisions to
guiding autonomous vehicles.
Intelligent automation is rapidly coming of age.
“Smart” machines and “smart” systems and “smart” bots are becoming
mainstream.
Intelligent automation which is a combination of Artificial Intelligence (AI) and
automation is mainstream now.
INTELLIGENT RPA
11
RPA + Machine Learning
+ Analytics
+ Machine Vision
+ Natural Language
Processing
Cognitive and AI is going to play a major role in making RPA; intelligent
AGE OF INTELLIGENT PROCESSES
12
Process and data discovery Mining & Machine Learning
Cognitive processes NLP and Machine Vision
Process insights Deep Learning and Predictive Analytics
Process actions Machine Learning
Optimized Cost Improve efficiency Challenge the status quo
TAKE A CLOSER LOOK
13
https://democloud.celonis.com/login/form
WHAT IS THE REALITY
14
GARTNER’S TOP 10 STRATEGIC TECHNOLOGY TRENDS
Gartner’s top ten technology trends cover three themes: Intelligent, Digital and Mesh
Machine Learning and AI
Intelligent Apps
Intelligent Things
Intelligent
Conversational Systems
Digital Technology Platforms
Mesh
Digital Twin
Blockchain and Distributed Ledger
Augmented and Virtual Reality
Digital
Mesh App and Service Architecture
Adaptive Security Architecture
15
TECHNOLOGY CAN HELP
16
BUT IT IS NOT EFFECTIVE ALONE
17
Sarit Bose – Managing Director, Digital Transformation Services
saritbose@gmail.com

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AILABS - Lecture Series - Is AI the New Electricity? Topic: Intelligent processes propelled by AI, By- Sarit Bose

  • 1. Use and distribution limited solely to authorized personnel. (c) Copyright 2018 Lecture Series: AI is the New Electricity? AILABS Academy J-3, GP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091 Intelligent Processes Propelled by AI Presented at AILABS Academy, Kolkata on April 18th 2018 Sarit Bose Managing director - Protiviti
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  • 4. NEED FOR AUTOMATION 4 A lot of processes are standardized and simple e.g. payroll process, tax calculations, interest payments etc. Most of the process steps are mundane and repetitive Huge amount of effort is being spent to realize these processes and most of it is manual However the volume of work in most of these cases is very high and it is a struggle to deal with this volume Poor turn around time becomes a derivative of the volume of work and manual effort Manual processes are hugely error prone
  • 5. WELCOME TO THE AGE OF DIGITAL WORK FORCE 5 The next and perhaps final frontier of low cost labor: Robotic Process Automation (RPA) is here today and here to stay. Today’s robots are far more than screen- scraping click-trainers. RPA is advancing quickly as a platform delivered service and being upgraded with cognitive capabilities that will change service delivery forever. RPA is creating new opportunities and challenges for business and clients alike.
  • 6. WHAT ARE THE BENEFITS OF RPA IN AN ORGANIZATION? Higher Quality Productivity Increase Cost Reduction Ease of Implementation Human error reduction to a minimum Faster processes and availability around the hour Initial results possible within 30 working days Lower process costs and easily scalable Complete audit trail and aligned with compliance Employees can focus on value- adding activities Rapid return on investment No significant IT- support required 6
  • 7. 7
  • 8. THREE CLASSES OF RPA Cognitive Automation Enhanced Process Automation Basic Process Automation 1 3 2 Rules Engine Screen Swapping Work Flow+ + Processing of unstructured data and base knowledge Natural Language Processing Big Data Analytics Artificial Intelligence Machine Learning Large Scale Processing Adaptive Alteration • Macro Based Applets • Screen Scrapping Data Collection • Built in knowledge repository • Learning Capabilities • Ability to work with unstructured data • Artificial Intelligence • Natural recognition and processing 32
  • 9. 9 Cannot pass professional judgment Cannot take voice instructions properly WHAT TRADITIONAL RPA CANNOT DO TODAY Cannot read hand written documents properly Cannot generate insights Cannot adapt to changes Cannot interpret freeform text
  • 10. INTELLIGENT AUTOMATION 10 ‘By 2019, the global market for content analytics, discovery and cognitive systems software is projected to reach $9.2 billion’, according to IDC, ‘more than double that of 2014.’ The range of applications could be from collecting simple data to making contextual decisions to guiding autonomous vehicles. Intelligent automation is rapidly coming of age. “Smart” machines and “smart” systems and “smart” bots are becoming mainstream. Intelligent automation which is a combination of Artificial Intelligence (AI) and automation is mainstream now.
  • 11. INTELLIGENT RPA 11 RPA + Machine Learning + Analytics + Machine Vision + Natural Language Processing Cognitive and AI is going to play a major role in making RPA; intelligent
  • 12. AGE OF INTELLIGENT PROCESSES 12 Process and data discovery Mining & Machine Learning Cognitive processes NLP and Machine Vision Process insights Deep Learning and Predictive Analytics Process actions Machine Learning Optimized Cost Improve efficiency Challenge the status quo
  • 13. TAKE A CLOSER LOOK 13 https://democloud.celonis.com/login/form
  • 14. WHAT IS THE REALITY 14
  • 15. GARTNER’S TOP 10 STRATEGIC TECHNOLOGY TRENDS Gartner’s top ten technology trends cover three themes: Intelligent, Digital and Mesh Machine Learning and AI Intelligent Apps Intelligent Things Intelligent Conversational Systems Digital Technology Platforms Mesh Digital Twin Blockchain and Distributed Ledger Augmented and Virtual Reality Digital Mesh App and Service Architecture Adaptive Security Architecture 15
  • 17. BUT IT IS NOT EFFECTIVE ALONE 17
  • 18. Sarit Bose – Managing Director, Digital Transformation Services saritbose@gmail.com