The document provides survey response data from 25 employees and 25 customers/clients on 5 questions. For each question, it shows the number of respondents who answered Yes, No, or Maybe. It then calculates the percentage tally for each response and question. Finally, it combines the data to show totals for all 50 respondents for each question. Formulas are also included to calculate individual total scores for response analysis.
23. Formula used:
ITS= Individual Total Score
A= Number of persons who mark Yes
B= Number of persons who mark No
C= Number of persons who mark Maybe
X= Total number of respondents
50 respondents (Employee and Client/Customer)
= 4.84 Yes
= 4.5 Yes