Ahsan Ibrahim Chohan is seeking a challenging position that allows him to work in a team and improve his skills. He currently works as a Product Support Engineer at S&P Global Market Intelligence, where he provides second level technical support to clients. Previously he worked as a Service Desk Administrator and Account Coordinator. He has a BS in Computer and Information Sciences and skills in Microsoft Office, communication, technology, and customer service.

1. AHSAN IBRAHIM CHOHAN
Flat# 7, Block # 24
PHA Flats, G-7/1, Islamabad
Cell: 92-333-5628147
Email: ahsan_chohan@ymail.com
OBJECTIVE: To be part of a progressive andtarget driven organization / institution with a challenging position which
requires me to work in tandem with a team in a challenging and competitive environment where I could improve my
knowledge, capabilities and put them to use for the development of the organization. I am a professional with the
passiontoexcel inwhateverItake up, to enhance myworkingcapacities,professionalskills,business efficiencies and to
serve my organization in best possible way with sheer determination and commitment with a desire to learn new
concepts, skills & technologies.
PROFILE: I work for S&P Global. We are a global data, analytics and benchmarks company. You probably recognize
our brands S&P Dow Jones Indices, S&P Ratings, Platts, S&P Capital IQ, CRISIL and SNL. We provide information to
financial professionals and decision makers in the capital and commodity markets.
I’m capable of effectively managing both time and resources to maximize productivity. Well equipped with
communicationskillsandquickunderstandingof conceptual framework enabling myself to thrive in any challenging
and dynamic environment. Combining inculcated researching ability with motivation and intuition, I’m able to:
CORE COMPETENCIES:
1. Effective customerrelations 5. Analytical and logical Deduction
2. Get the things done in time 6. Team Player
3. Impose Structure andassume authority 7. VisionaryLeadership
4. Be proactive andgo beyondthe expectations 8. Manipulate abstractconcepts.
Education and Professional Skills:
WORK EXPERIENCE:
CURRENT EMPLOYMENT: S&P Global Market Intelligence formerly SNL Financial LC
S&PGlobal Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for
individuals, companies and governments to make decisions with confidence. S&P GMI was born from the
integrationof S&PCapital IQand SNLFinancial. S&PGMIcombinesbroaddata,powerful analytics,anddeepsector
intelligence togive ourclientsunrivaledinsightintothe companiesand markets they follow. We are supported by
more than 20,000 employees, operate in 20 countries worldwide harnessing 135 billion data points a year. Every
day at S&P Global MarketIntelligence we collect, scrub, interpret, and analyze vast volumes of content, turning it
intoactionable intelligence onthe global financial markets and the companies and industries that comprise those
markets.
Qualification
 BS(CIS) – Computerand InformationSciences
o PakistanInstitute of Engineeringand
AppliedSciences,Islamabad
 HSSC – Pre-Engineering
o TelecomBoysPublicSchool andCollege,
Haripur
Professional Skills
Average Good Skilled
Microsoft Office.
Written & Verbal Com.
Technology.
Google Documents & Drive
Customer Service
Presentation skills

2. Product Support Engineer (Product Operations) August 2016 – To Date
To ensure that our clients have partners to support them in their success, we are leveraging our knowledge of
Computer Science, ability to research, analyze and interpret and provide exceptional second level (L2) reactive
technical support to clients.
TCS (Technical clientsolution) isaglobal teamof client-facingtechnologistswithwide-rangingresponsibilities that
include but are not limited to client support, product services, and infrastructure support.
Responsibilities:
 Serve asa technical escalationpointforS&PCapital IQproducts,workingdirectlywithinternational clientsto
resolve challengingtechnical issues
 Analyze patternsof clientissuesandhelptodesignlong-termsolutions
 Write and maintaintechnical productdocumentation
 Helpimprove andrefine oursupportprocessesandtools
 Provide internal supportforSkytap,aflexible virtualizationplatformusedtoreplicate complex client issues.
Service Desk Administrator (IT Services) April 2015 – August 2016
I have April 2015 to August2016 workingexperience as Service Desk administrator in areasof Level 1and Level
2 services&supportto clients(internal andexternal) andensure thatservicelevelsare achievedand toensure that
customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding
expectationsinregardstoperformance,meeting defined metrics/benchmarks, and that standards and processes
are followed to provide effective customer service and meet requirements.
Responsibilities:
 Oversee 100% of the requests,incidentsandproblems.Manage andcoordinate urgentandcomplicatedsupport
issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation
processestoensure free flowing escalation and information within the organization. Determine root cause of
issues and communicate appropriately to internal and external customers. .
 Managing active directoryextensivelyandsettingup/deletinguser accounts, distribution lists, email accounts.
 Monitoringpatchlevelsof local andremote machines.Contactingusersandworkingwiththemtoperform
necessaryupdates.
 Updatingall assetmanagementsystems.MaintainingGhostImage andprovidingcompleteworkstations
maintenance.
 Provide dataand reportingof KPI’sandtrendstoIT departmentandothersinad-hoc,weekly,monthlyandas
needed.Will drive TicketDeepDiveanddevelopstrategiesforimprovement.Worktomake Service Deskthe
single source of truthand service deliverychannel forIT.Monitorand manage phone queue (participatingin
escalatedcallsasneeded.
 Coordinatingpurchasingof enduserequipmentsuchascomputers,IPphones,andotherIT consumables.
 Developingandmaintainingservice desktrainingandprocedure documentations.
OVEX TECHNOLOGIES Islamabad, Pakistan May 2011 – April 2015
Ovex Technologies isa subsidiary of EnPointe Technologies Inc. California, US. I have May 2011 to April
2015 workingexperienceas Account Coordinator (Software Licensing) inareasof Analysis/administration/
ProductResearch/ ContentManagement andProjectOptimization. Overthe last4 years,I have workedwithmost
of the fortune 500 customersondailybasis.My core competencyliesincomplete end-endmanagementof anew
software licensingneedfromcustomer'swhichinvolvesprice negotiations,vendormanagement,research,SAPR2
module usage andexcellentcustomersupport.

3. Responsibilities:
 SAP R/3 Enterprise (Material Management), Technical support (Hardware / Software), Data optimization,
Product Research.
 Extensive usage of Microsoft Office including Excel and customized formulas.
 Checkingandmonitoringprice discrepanciesregardingmaterialsexistinginthe system.
 Monitoringmergersandacquisitionsof differentmanufacturersandstreamliningdataaccordingto it.
 Performingresearchtoprovide the customerswithrequiredsoftware’saccordingtotheirbudget andIT
environment.
 Assigningworktoteammembersandhelpingthemprioritize dailytasks.
 Jumpinginandassistingotherteammembersincase of any issue.
 Backingup teammembersintheirabsence.
Additional Experience:
Upwork experiencedcontractorwith more than 500 logged in hours and 20 jobs with 4.99/ 5.00 feedback score
since 2011. The projects vary from data refinement to web research & Adobe PDF forms creation /
manipulation.
Relevant Projects:
Final Year Project
AutomationandIntegrationof HRMandFinance Modulesforan Enterprise usingOracle 10g and Oracle Developer
Suite 10g.
Term Projects
 Centralized Examination System Analysis and Design Using UML
 Direct Current Motor Control Circuit
 Wireless Transmitter and Receiver using 8088
 Centralized Examination System using MS SQL Server 2000
 Web Based Centralized Examination System using ASP.Net 2.0
Trainings and Certifications:
 Unitrends Sales Certified
 Veeam Sales Professional (VMSP)
 Adobe PDF forms trained (self training)
Hobbies/ Interests:
Languages Professional Interests Personal
 English
 Urdu
 Hindko
 Punjabi
 Adobe PDF Forms
 Data refinement
 Management
 Public Relations
 Reading
 Travelling
 Hiking
 Computers
REFERENCE:
Professional references and academic certificates will be furnished upon request.