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Agile Testers and Test Managers:
                     Now What?
                                                 Johanna Rothman
New: Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects
                                                     @johannarothman
                                                    www.jrothman.com
                                                     jr@jrothman.com
                                                          781-641-4046
Let’s Explore with the Wayback
           Machine...




               2         © 2011 Johanna Rothman
Before there
were testers
 in 1977...



               3   © 2011 Johanna Rothman
It felt as if
  there were
two camps in
 the late ‘80s



                  4   © 2011 Johanna Rothman
Fast Forward to 2003




                 5     © 2011 Johanna Rothman
Second Class Testers                   First Class Testers


Routinely excluded from requirements      An integral part of requirements
         or design meetings                    and design meetings

                                            Requests for tools generally
Requests for tools postponed or ignored
                                                    approved

                                            Per-person training same as
      Training? What’s training?
                                                    developers

                                           Testers develop deep domain
         Testers are fungible
                                                     expertise

Testers work with developers after code Testers work with developers from
             is complete                    the beginning of a feature

                                     6                    © 2011 Johanna Rothman
First Class Testers are Agile Testers




                  7
In Agile,
Everyone
Develops
   the
Product


             8   © 2011 Johanna Rothman
Whole Team Works Together
Create the product backlog
Estimate the backlog
Create/verify feature acceptance criteria
Know what done means
Demo the product at the end of an iteration
Conduct a retrospective


                             9                © 2011 Johanna Rothman
Agile is About Working Product
“Developers” create a feature and unit test it
“Testers” assess the feature and product in a variety of
ways
  Automated tests where they will need to repeat the tests
  Exploratory tests
“Writers” create necessary documentation
Team: Have we met the acceptance criteria?

                            10                   © 2011 Johanna Rothman
Is Agile All About Development?




               11
What About Test Managers?




            12
We Need Both Management and
         Leadership




             13
What Does a Leader Look Like to
            You?
Create teams of threes
Together, in your team, write down your definition of a
leader
Once you look like you’re done writing, I’ll ask you to
shout out your definitions




                            14                © 2011 Johanna Rothman
What Kind of Team?
Just now, in your two’s and three’s, what kind of team
were you?
What kind of management did you need?




                           15                 © 2011 Johanna Rothman
Some Definitions of Leader
Guide
Conductor




                16        © 2011 Johanna Rothman
Agile Test Managers Are Leaders
Set strategy to manage the project portfolio
Remove organization obstacles
Build trusting relationships with people for coaching,
feedback, career development
Lead hiring decisions and process
Build the capacity of the organization
Build communities of practice
                            17                 © 2011 Johanna Rothman
Strategically Important Work
What it is
When to start it and stop it
Not making those decisions creates management debt
  As well as chaos




                           18            © 2011 Johanna Rothman
Management Iterations
Cycles allow you to assess strategy
Cycles help you see organizational obstacles
Frees the technical teams to do work




                           19                  © 2011 Johanna Rothman
Leaders Remove Organizational
            Obstacles
Individual reviews are an organizational obstacle for agile
teams




                            20                 © 2011 Johanna Rothman
Instead of Individual Reviews
Build a trusting relationship
Share the strategy
Share the profits
Provide cost of living raises to the team
Give the team a team bonus
  The team can decide who gets what


                            21              © 2011 Johanna Rothman
Trusting Relationships
You tell me: What keeps people in a job?




                          22               © 2011 Johanna Rothman
What Does That Mean for
 Functional Managers?




           23       © 2011 Johanna Rothman
Managers Become Champions
No micromanaging!
Meet often enough, one-on-one to build a trusting
relationship
Allows manager to see the system




                          24                © 2011 Johanna Rothman
Feedback and Meta-Feedback
Not evaluation or praise; feedback
When you use a peer-to-peer feedback approach:
  Create an opening
  Describe behavior or results
  State the impact
  Make a request


                           25             © 2011 Johanna Rothman
Coaching and Meta-Coaching
Not just teaching, offering options with support




                           26                © 2011 Johanna Rothman
Career Development
Where can people go?
How do they know?
How can you help them?




                         27   © 2011 Johanna Rothman
Build Organizational Capacity
How many of you know your organizational velocity now?
Remove system obstacles
Recognize when a team is stuck




                          28              © 2011 Johanna Rothman
One Huge Barrier to Increasing
           Capacity: Multitasking

 People are Not
   Machines!
   Managers can see the
   system to manage the
    project portfolio and
eliminate crises and context
          switching

                               29   © 2011 Johanna Rothman
Lead Hiring Effort
Recognize when you need more people
Initiate the hiring
  Job analysis
  Job description
  Manage the phone screens
  Manage the interviews and interactions with HR


                         30                © 2011 Johanna Rothman
Community of Practice
What’s missing in agile is the coaching that a test manager used
to do one-on-one
We need communities of practice for
  Testers
  Developers
  Architects
  Product owners
  Anyone else who needs to learn the functional skills
                              31                   © 2011 Johanna Rothman
Agile Creates the Conditions for
First-Class Testers and Leading
           Managers




                32
References and Resources
Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects,
Pragmatic Bookshelf, 2009.

Rothman, Johanna. No More Second Class Testers!, Better Software, Jan 2004.
Rothman, Johanna. Agile Managers:The Essence of Leadership, Cutter IT Journal,
Vol. 23, No. 3, March 2010.

Visit http://www.jrothman.com to read more or sign up for my email
newsletter. Or give me your card. Or fill out a yellow form.




                                       33                         © 2011 Johanna Rothman

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Agile testandtestmgmt.atd

  • 1. Agile Testers and Test Managers: Now What? Johanna Rothman New: Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects @johannarothman www.jrothman.com jr@jrothman.com 781-641-4046
  • 2. Let’s Explore with the Wayback Machine... 2 © 2011 Johanna Rothman
  • 3. Before there were testers in 1977... 3 © 2011 Johanna Rothman
  • 4. It felt as if there were two camps in the late ‘80s 4 © 2011 Johanna Rothman
  • 5. Fast Forward to 2003 5 © 2011 Johanna Rothman
  • 6. Second Class Testers First Class Testers Routinely excluded from requirements An integral part of requirements or design meetings and design meetings Requests for tools generally Requests for tools postponed or ignored approved Per-person training same as Training? What’s training? developers Testers develop deep domain Testers are fungible expertise Testers work with developers after code Testers work with developers from is complete the beginning of a feature 6 © 2011 Johanna Rothman
  • 7. First Class Testers are Agile Testers 7
  • 8. In Agile, Everyone Develops the Product 8 © 2011 Johanna Rothman
  • 9. Whole Team Works Together Create the product backlog Estimate the backlog Create/verify feature acceptance criteria Know what done means Demo the product at the end of an iteration Conduct a retrospective 9 © 2011 Johanna Rothman
  • 10. Agile is About Working Product “Developers” create a feature and unit test it “Testers” assess the feature and product in a variety of ways Automated tests where they will need to repeat the tests Exploratory tests “Writers” create necessary documentation Team: Have we met the acceptance criteria? 10 © 2011 Johanna Rothman
  • 11. Is Agile All About Development? 11
  • 12. What About Test Managers? 12
  • 13. We Need Both Management and Leadership 13
  • 14. What Does a Leader Look Like to You? Create teams of threes Together, in your team, write down your definition of a leader Once you look like you’re done writing, I’ll ask you to shout out your definitions 14 © 2011 Johanna Rothman
  • 15. What Kind of Team? Just now, in your two’s and three’s, what kind of team were you? What kind of management did you need? 15 © 2011 Johanna Rothman
  • 16. Some Definitions of Leader Guide Conductor 16 © 2011 Johanna Rothman
  • 17. Agile Test Managers Are Leaders Set strategy to manage the project portfolio Remove organization obstacles Build trusting relationships with people for coaching, feedback, career development Lead hiring decisions and process Build the capacity of the organization Build communities of practice 17 © 2011 Johanna Rothman
  • 18. Strategically Important Work What it is When to start it and stop it Not making those decisions creates management debt As well as chaos 18 © 2011 Johanna Rothman
  • 19. Management Iterations Cycles allow you to assess strategy Cycles help you see organizational obstacles Frees the technical teams to do work 19 © 2011 Johanna Rothman
  • 20. Leaders Remove Organizational Obstacles Individual reviews are an organizational obstacle for agile teams 20 © 2011 Johanna Rothman
  • 21. Instead of Individual Reviews Build a trusting relationship Share the strategy Share the profits Provide cost of living raises to the team Give the team a team bonus The team can decide who gets what 21 © 2011 Johanna Rothman
  • 22. Trusting Relationships You tell me: What keeps people in a job? 22 © 2011 Johanna Rothman
  • 23. What Does That Mean for Functional Managers? 23 © 2011 Johanna Rothman
  • 24. Managers Become Champions No micromanaging! Meet often enough, one-on-one to build a trusting relationship Allows manager to see the system 24 © 2011 Johanna Rothman
  • 25. Feedback and Meta-Feedback Not evaluation or praise; feedback When you use a peer-to-peer feedback approach: Create an opening Describe behavior or results State the impact Make a request 25 © 2011 Johanna Rothman
  • 26. Coaching and Meta-Coaching Not just teaching, offering options with support 26 © 2011 Johanna Rothman
  • 27. Career Development Where can people go? How do they know? How can you help them? 27 © 2011 Johanna Rothman
  • 28. Build Organizational Capacity How many of you know your organizational velocity now? Remove system obstacles Recognize when a team is stuck 28 © 2011 Johanna Rothman
  • 29. One Huge Barrier to Increasing Capacity: Multitasking People are Not Machines! Managers can see the system to manage the project portfolio and eliminate crises and context switching 29 © 2011 Johanna Rothman
  • 30. Lead Hiring Effort Recognize when you need more people Initiate the hiring Job analysis Job description Manage the phone screens Manage the interviews and interactions with HR 30 © 2011 Johanna Rothman
  • 31. Community of Practice What’s missing in agile is the coaching that a test manager used to do one-on-one We need communities of practice for Testers Developers Architects Product owners Anyone else who needs to learn the functional skills 31 © 2011 Johanna Rothman
  • 32. Agile Creates the Conditions for First-Class Testers and Leading Managers 32
  • 33. References and Resources Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects, Pragmatic Bookshelf, 2009. Rothman, Johanna. No More Second Class Testers!, Better Software, Jan 2004. Rothman, Johanna. Agile Managers:The Essence of Leadership, Cutter IT Journal, Vol. 23, No. 3, March 2010. Visit http://www.jrothman.com to read more or sign up for my email newsletter. Or give me your card. Or fill out a yellow form. 33 © 2011 Johanna Rothman