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QA or Test? Does it Matter?
                     You Bet it Does!
                                                 Johanna Rothman
New: Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects
                                               @johannarothman
                                              www.jrothman.com
                                               jr@jrothman.com
                                                    781-641-4046
What’s in a name?
       That which we call a rose
By any other name would smell as sweet.



                    2           © 2012 Johanna Rothman
3   © 2012 Johanna Rothman
Gather Some Data
How many of you have                How many of you have
“Quality” in your job titles?       “Test” in your job titles?


How many of you measure             How many of you measure
for process improvement?            for process improvement?
How many of you do                  How many of you do
process improvement?                process improvement?

                                4                   © 2012 Johanna Rothman
Feedback is What Matters
Does your work provide feedback to the project team
and the business people for release decisions?
Does the project team obtain sufficient feedback about
their work to be able to improve it?




                           5                     © 2012 Johanna Rothman
Things That Don’t “Matter”
Anyone in the project team making the release decision
  Business decision
Anyone in the project team owning defect data
  Because it’s a lagging indicator
  Multi-dimensional project data matters




                             6               © 2012 Johanna Rothman
What is Software?
Design activity
Test and development need to partner




                          7            © 2012 Johanna Rothman
Is It Possible to Assure Software
         Product Quality?



                8             © 2012 Johanna Rothman
Test and Dev Form a Partnership
“We are all developers; some of our code ships, some
stays”




                          9                 © 2012 Johanna Rothman
Real Quality Assurance
More like Internal Affairs
  Audit the process
  Don’t do the work
Separate from Test




                             10   © 2012 Johanna Rothman
Heresy
Process improvement needs to be owned by the people
doing the work, not by an outside group




                          11              © 2012 Johanna Rothman
Our Names Set Other People’s
     Expectations of Us



              12         © 2012 Johanna Rothman
Expectations All the Way Up/Down the
            Organization:

   Who owns product quality if the
     testers are called “QA”?



                  13           © 2012 Johanna Rothman
Look at the Project Pyramid




             14          © 2012 Johanna Rothman
Everything About a Project is a
            Business Decision
Time to Release is a business decision
Feature set is a business decision
Defect levels are a business decision
...




                            15           © 2012 Johanna Rothman
Product Quality is a Business Decision




                  16           © 2012 Johanna Rothman
Quality Depends on Market Position




                17          © 2012 Johanna Rothman
Product Complexity Leads to Different
      Product Quality Decisions




                  18          © 2012 Johanna Rothman
Who is Responsible for Quality?
Senior management




                    19    © 2012 Johanna Rothman
What Do You Think You Should Be
         Called, Now?
What does the organization expect of you?
What do you expect of yourself?
How congruent are those expectations?




                          20                © 2012 Johanna Rothman
References and More Reading
Tons more on jrothman.com
If you’d like me to stay in touch with you, give me your
card, sign up for my email newsletter or email me to sign
you up.
I’ll be putting these slides up on slideshare.




                             21                  © 2012 Johanna Rothman

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QA or Test? Does it Matter? You Bet it Does!

  • 1. QA or Test? Does it Matter? You Bet it Does! Johanna Rothman New: Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects @johannarothman www.jrothman.com jr@jrothman.com 781-641-4046
  • 2. What’s in a name? That which we call a rose By any other name would smell as sweet. 2 © 2012 Johanna Rothman
  • 3. 3 © 2012 Johanna Rothman
  • 4. Gather Some Data How many of you have How many of you have “Quality” in your job titles? “Test” in your job titles? How many of you measure How many of you measure for process improvement? for process improvement? How many of you do How many of you do process improvement? process improvement? 4 © 2012 Johanna Rothman
  • 5. Feedback is What Matters Does your work provide feedback to the project team and the business people for release decisions? Does the project team obtain sufficient feedback about their work to be able to improve it? 5 © 2012 Johanna Rothman
  • 6. Things That Don’t “Matter” Anyone in the project team making the release decision Business decision Anyone in the project team owning defect data Because it’s a lagging indicator Multi-dimensional project data matters 6 © 2012 Johanna Rothman
  • 7. What is Software? Design activity Test and development need to partner 7 © 2012 Johanna Rothman
  • 8. Is It Possible to Assure Software Product Quality? 8 © 2012 Johanna Rothman
  • 9. Test and Dev Form a Partnership “We are all developers; some of our code ships, some stays” 9 © 2012 Johanna Rothman
  • 10. Real Quality Assurance More like Internal Affairs Audit the process Don’t do the work Separate from Test 10 © 2012 Johanna Rothman
  • 11. Heresy Process improvement needs to be owned by the people doing the work, not by an outside group 11 © 2012 Johanna Rothman
  • 12. Our Names Set Other People’s Expectations of Us 12 © 2012 Johanna Rothman
  • 13. Expectations All the Way Up/Down the Organization: Who owns product quality if the testers are called “QA”? 13 © 2012 Johanna Rothman
  • 14. Look at the Project Pyramid 14 © 2012 Johanna Rothman
  • 15. Everything About a Project is a Business Decision Time to Release is a business decision Feature set is a business decision Defect levels are a business decision ... 15 © 2012 Johanna Rothman
  • 16. Product Quality is a Business Decision 16 © 2012 Johanna Rothman
  • 17. Quality Depends on Market Position 17 © 2012 Johanna Rothman
  • 18. Product Complexity Leads to Different Product Quality Decisions 18 © 2012 Johanna Rothman
  • 19. Who is Responsible for Quality? Senior management 19 © 2012 Johanna Rothman
  • 20. What Do You Think You Should Be Called, Now? What does the organization expect of you? What do you expect of yourself? How congruent are those expectations? 20 © 2012 Johanna Rothman
  • 21. References and More Reading Tons more on jrothman.com If you’d like me to stay in touch with you, give me your card, sign up for my email newsletter or email me to sign you up. I’ll be putting these slides up on slideshare. 21 © 2012 Johanna Rothman