Contact Lifeline provides crisis intervention, counseling, and referral services statewide through calls and services for victims of sexual assault. Their mission is to help people through crises and connect them with resources. They serve all of Delaware and other states through phone calls. Services are confidential and provided by trained volunteers and professionals 24/7. The agency receives funding from various government and nonprofit sources and works with other human services organizations through referrals and reporting. Their strengths include staff and volunteers, while their challenges include increasing competition for funding.

1. AGENCY REPORT:
CONTACT LIFELINE
CHRISTINE MENER

2. MISSION
• “Our mission is to keep people alive and safe, to help them through crises, and to connect them with
relevant community resources. Contact Lifeline strives to provide the highest quality telephone
counseling, crisis intervention, information and referral, education and prevention services for persons
in crisis and for persons in need of listening services. Additionally, Contact Lifeline provides
comprehensive statewide services to victims of sexual assault and secondary victims of sexual
assault. Contact Lifeline crisis responder services are provided by professionally trained and supervised
volunteers and professionals who respond anonymously and confidentially to human needs, state-wide,
24 hours a day. ”

3. DEMOGRAPHIC INFORMATION
• Serve the entire state (and even other states)
• Phone calls are recorded with estimated age range and gender
• No information on ethnicity, location or other background information
• No specific population that is served; if the individual needs someone to talk to we provide the listening
ear.

4. POLICIES AND PROCEDURES
• Confidentiality
• In the agency and the agency’s address
• Use of the system Icarol
• System for recording phone calls
• Mandated reporting
• Of any suspected abuse of a child

5. STRUCTURE
Board of Directors
Executive Director
Fiscal Officer Sexual Assault Services Adminstrator/Counselor
Sand Coordinator
Helpline Coordinator
Sexual Assault Services
Kent & Sussex (PT)
Volunteers / PT Staff
Sexual Assault
Advocate
Volunteers and
Stipenders

6. GOVERNANCE
• Board of Directors
• All major decisions; Funding and operations
• Executive Director
• Day to day functions

7. FUNDING
• Restricted
• Office for Violence Against Women – SAND
• Criminal Justice Council
• VOCA Grant (Victims of Crimes Act)
• SASP Grant (Sexual Assault Services Program)
• Non-restricted
• United Way
• Department of Public Health
• Private Donations

8. RELATIONSHIP TO OTHER AGENCIES
• Division of Family Services
• Reporting
• National Alliance on Mental Illness
• Referral for help for those living with mental illness
• Other Human services organizations
• Housing, food, employment

9. STRENGTHS, TRENDS AND CHALLENGES
• Strength
• Staff and Volunteers
• Trend
• Increase competition for funding
• Challenge
• Finding more money/funding

10. INTERN ROLE
• Work with executive Director
• Look at and discuss grants before and after they are submitted
• Work with Sand Coordinator
• Creating and planning events
• Finding if old programs have been created
• Attending meetings to discuss where we can help or add to our agency
• Work with Board of Directors
• Creating and planning fundraising events