Community Outreach (SLO)

The Community Outreach team at Telenor Myanmar is responsible for stakeholder engagement, complaint handling, and providing assistance internally and to suppliers. The team includes State Liaison Officers who act as ambassadors in each state and region, engaging with community members, government authorities, ethnic leaders, civil society groups, and ensuring concerns are addressed. The SLOs play important roles in ensuring access to information, assisting with network rollouts, ensuring transparent processes, and handling complaints. Communication occurs through stakeholder meetings, consultations with local leaders, and ongoing dialogue with other departments. The community outreach team has held over 4,500 stakeholder meetings engaging more than 60,000 community members.