This document discusses the importance of storytelling and being human in branding and communication. It advocates for being relevant to audiences, using emotions, and getting personal. Some key points made include repositioning brands from information providers to friends, engineering messages into easy to understand and memorable stories, and improving industries' images through field trips, interviews and sharing stories/content with target audiences. It also touches on dealing with information overload by providing stories people can relate to, and the importance of treating clients, partners and employees as human.